Interview for Team Administrator - Discover Great Care Jobs and Jobs In Care Today

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Practice Interview

Team Administrator • Liverpool
Mersey Care NHS Foundation Trust

Thank you for your interest in the position of Team Administrator in Liverpool with Mersey Care NHS Foundation Trust.

This is a video practice interview and we use your computer's webcam & microphone device's camera phone's camera to record your answers.

We record your answers one at a time. The whole thing should take you less than five minutes.

Interview Progress What to expect Continue below

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First, we'll enable your camera & microphone and then ask you to record a short introduction about yourself, about 30 seconds long, to make sure your camera is working ok.

Then, we'll ask you to answer one or more questions of your choice from the list below:

1. Can you describe a time when you had to manage multiple tasks and priorities? How did you ensure everything was completed on time? Can you describe a time when you had to manage multiple tasks and priorities? How did you ensure everything was completed on time?

2. What tools or methods do you use to organise your daily workload and manage deadlines effectively? What tools or methods do you use to organise your daily workload and manage deadlines effectively?

3. How do you approach tasks that require high attention to detail, such as minute-taking and processing paperwork? How do you approach tasks that require high attention to detail, such as minute-taking and processing paperwork?

4. How would you handle a difficult phone call from a service user who is upset or frustrated? Can you give an example of a similar experience? How would you handle a difficult phone call from a service user who is upset or frustrated? Can you give an example of a similar experience?

5. What strategies do you employ to ensure clear and effective communication with team members, service users, and external stakeholders? What strategies do you employ to ensure clear and effective communication with team members, service users, and external stakeholders?

6. Can you provide an example of a time when you had to relay complex information to someone who may not have been familiar with the subject? How did you ensure they understood? Can you provide an example of a time when you had to relay complex information to someone who may not have been familiar with the subject? How did you ensure they understood?

7. What experience do you have with administrative software and systems, such as NHS Supply Chain and ORACLE? Are there other tools you're proficient in? What experience do you have with administrative software and systems, such as NHS Supply Chain and ORACLE? Are there other tools you're proficient in?

8. Can you describe your level of experience with handling electronic communications, such as managing email inboxes and responding to requests in a timely manner? Can you describe your level of experience with handling electronic communications, such as managing email inboxes and responding to requests in a timely manner?

9. How do you contribute to fostering a good team environment, especially when working in a busy department? How do you contribute to fostering a good team environment, especially when working in a busy department?

10. Can you give an example of a successful collaboration with colleagues from other departments or teams? What was your role in that collaboration? Can you give an example of a successful collaboration with colleagues from other departments or teams? What was your role in that collaboration?

11. Describe a situation where you had to adapt quickly to changes in your role or responsibilities. How did you manage it? Describe a situation where you had to adapt quickly to changes in your role or responsibilities. How did you manage it?

12. What do you consider when deciding whether to ask for help or to take initiative in carrying out a task? What do you consider when deciding whether to ask for help or to take initiative in carrying out a task?

13. What interests you about this position with Mersey Care NHS Foundation Trust, particularly within the Community Care Division? What interests you about this position with Mersey Care NHS Foundation Trust, particularly within the Community Care Division?

14. How do you believe your skills and experiences align with the values of ‘perfect care’ that Mersey Care strives to achieve? How do you believe your skills and experiences align with the values of ‘perfect care’ that Mersey Care strives to achieve?

15. Do you have any questions about the role or the team you would be working with? Do you have any questions about the role or the team you would be working with?

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You can answer as many of these questions as you want. Good luck!

1. Can you describe a time when you had to manage multiple tasks and priorities? How did you ensure everything was completed on time?

queWqexr Organisational Skills

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Interview Summary
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Role: Team Administrator in Liverpool

Interviewed on Wednesday 16 April 2025 at 09:25.

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{"interviewQueryText":"What are some good interview questions in British English for the job description below?\n\n-------------------------------------------\n\nTeam Administrator with Mersey Care NHS Foundation Trust in Liverpool, England, United Kingdom\n\nWe have an exciting opportunity for an efficient administrator to support in our Community Care Division clinical teams. The successful candidate will have good organisation and people skills, be computer literate and have the ability to work with limited supervision. The post holder will provide a comprehensive and high-quality administrative support service and will be expected to deliver excellent customer care. The post holder will have the ability to support with call handling whilst being empathetic and understanding to service users. The vacancy is based in 25 Goodlass Rd, Speke, Liverpool L24 9HJ, with occasional traveling to other sites. Process paperwork in desk tray/or if been emailed Patients Referrals Monitor team stock levels Ordering via NHS Supply Chain and ORACLE Minute taking Care Navigator Daily SIRS and Teams Channel - scanning / uploads and logging details Collection and storage or allocation of team stock Book staff / patient transport Ordering via I.T. Portal Ordering, calibration or repair of team Medical devices Any ad-hoc requests Answer Telephone Queries Booking of appointments and diary management for Clinical team. Sending appointment letters in a timely manner. Telephone calls to and from service users, stakeholders, and outside agencies. Ensuring all actions against admin role are followed through daily with completion or carry over for further discussion. Daily maintenance of email inbox Attending monthly business meetings to record minutes and disseminate to team. Responding in a timely manner to requests from Clinical Leads, Operational Managers and Operations Director. Supporting Office Manager with required information in relation to the referrals received. Attending any ad-hoc meetings in relation to the team. Successful applicants will be able to organise their own workload and have excellent interpersonal skills and a friendly telephone manner. There is a need to be able to work to tight deadlines and withstand the pressure of a busy department and it is essential that you are able to work on your own initiative. Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands. We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities. At the heart of all we do is our commitment to ‘perfect care’ – care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We’re currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so. Flexible working requests will be considered for all roles. For further details / informal visits contact: Name: Denys Striyenku Job title: Business Support Manager Email address: denys.striyenku@merseycare.nhs.uk Telephone number: 07824589642"}