Team Administrator inLiverpool inLiverpool PUBLISHED
SUN 17 NOV 2024
Mersey Care NHS Foundation Trust rDYcspZ6
Opportunity to work in a supportive environment within the Mersey Care NHS Foundation Trust, one of the largest healthcare providers in the North West.
Engagement in meaningful work that contributes to the well-being of over 1.4 million people, enhancing both physical and mental health services.
Possibility for flexible working arrangements, fostering a work-life balance.
Development of strong organizational and communication skills through various responsibilities, including call handling and stakeholder interaction.
Experience in a diverse range of tasks, from minute-taking and paperwork processing to diary management and appointment booking.
Ability to work autonomously, allowing for personal growth and the development of initiative in a fast-paced environment.
The Mersey Care NHS Foundation Trust is seeking a "Team Administrator" for its Community Care Division in Liverpool. The role involves providing comprehensive administrative support to clinical teams, with responsibilities including processing patient referrals, booking appointments, handling telephone queries, managing team stock, and minute-taking at meetings. The ideal candidate should be well-organized, possess strong interpersonal skills, and be proficient with computers. They must be able to work independently, handle tight deadlines, and ensure a high standard of customer care while being empathetic towards service users. The position is based at 25 Goodlass Rd, Speke, with occasional travel to other sites. Flexible working arrangements may be considered. For inquiries, interested applicants can contact Denys Striyenku, Business Support Manager.
We have an exciting opportunity for an efficient administrator to support in our Community Care Division clinical teams.
The successful candidate will have good organisation and people skills, be computer literate and have the ability to work with limited supervision.
The post holder will provide a comprehensive and high-quality administrative support service and will be expected to deliver excellent customer care. The post holder will have the ability to support with call handling whilst being empathetic and understanding to service users.
The vacancy is based in 25 Goodlass Rd, Speke, Liverpool L24 9HJ, with occasional traveling to other sites.
Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.
We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.
At the heart of all we do is our commitment to ‘perfect care’ – care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We’re currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.
Flexible working requests will be considered for all roles.
For further details / informal visits contact: Name: Denys Striyenku Job title: Business Support Manager Email address: Telephone number:
The successful candidate will have good organisation and people skills, be computer literate and have the ability to work with limited supervision.
The post holder will provide a comprehensive and high-quality administrative support service and will be expected to deliver excellent customer care. The post holder will have the ability to support with call handling whilst being empathetic and understanding to service users.
The vacancy is based in 25 Goodlass Rd, Speke, Liverpool L24 9HJ, with occasional traveling to other sites.
- Process paperwork in desk tray/or if been emailed
- Patients Referrals
- Monitor team stock levels
- Ordering via NHS Supply Chain and ORACLE
- Minute taking
- Care Navigator Daily
- SIRS and Teams Channel - scanning / uploads and logging details
- Collection and storage or allocation of team stock
- Book staff / patient transport
- Ordering via I.T. Portal
- Ordering, calibration or repair of team Medical devices
- Any ad-hoc requests
- Answer Telephone Queries
- Booking of appointments and diary management for Clinical team.
- Sending appointment letters in a timely manner.
- Telephone calls to and from service users, stakeholders, and outside agencies.
- Ensuring all actions against admin role are followed through daily with completion or carry over for further discussion.
- Daily maintenance of email inbox
- Attending monthly business meetings to record minutes and disseminate to team.
- Responding in a timely manner to requests from Clinical Leads, Operational Managers and Operations Director.
- Supporting Office Manager with required information in relation to the referrals received.
- Attending any ad-hoc meetings in relation to the team.
Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.
We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.
At the heart of all we do is our commitment to ‘perfect care’ – care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We’re currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.
Flexible working requests will be considered for all roles.
For further details / informal visits contact: Name: Denys Striyenku Job title: Business Support Manager Email address: Telephone number:
More information related to this job opportunity, from jobsincare:
Here are 5 questions you could be
asked
if you apply for this job:
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1. Can you describe a time when you had to manage multiple tasks and priorities? How did you ensure everything was completed on time?
2. What tools or methods do you use to organise your daily workload and manage deadlines effectively?
3. How do you approach tasks that require high attention to detail, such as minute-taking and processing paperwork?
4. How would you handle a difficult phone call from a service user who is upset or frustrated? Can you give an example of a similar experience?
5. What strategies do you employ to ensure clear and effective communication with team members, service users, and external stakeholders?
1. Can you describe a time when you had to manage multiple tasks and priorities? How did you ensure everything was completed on time?
2. What tools or methods do you use to organise your daily workload and manage deadlines effectively?
3. How do you approach tasks that require high attention to detail, such as minute-taking and processing paperwork?
4. How would you handle a difficult phone call from a service user who is upset or frustrated? Can you give an example of a similar experience?
5. What strategies do you employ to ensure clear and effective communication with team members, service users, and external stakeholders?
More about the NHS
The National Health Service (NHS) is a cornerstone of healthcare in the United Kingdom, established in 1948 with the simple yet profound principle of providing healthcare to all citizens, free at the point of use. This revolutionary system aimed to ensure that access to medical services would not depend on an individual’s financial situation, a concept that has since become fundamental to British societal values. Learn more...
More about MENTAL HEALTH
Mental health has emerged as a critical issue in the United Kingdom, particularly in the wake of the COVID-19 pandemic. The crisis highlighted the fragility of mental well-being across different demographics, from children and adolescents to adults and the elderly. It has sparked a wider conversation about the importance of mental health care, accessibility, and the stigmas often associated with mental illnesses. Learn more...
Useful skills for a Team Administrator:
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To work as a Team Administrator in the UK, you will need a combination of technical, organizational, and interpersonal skills. Here are some key skills that are typically required for this role:
1. Organizational Skills: Ability to manage multiple tasks, prioritize work, and keep the team organized and on track.
2. Communication Skills: Strong verbal and written communication abilities to effectively interact with team members, clients, and stakeholders.
3. Administrative Skills: Proficiency in general administrative tasks such as scheduling, record-keeping, and document management.
4. IT Literacy: Familiarity with common office software (e.g., Microsoft Office Suite, Google Workspace) and may also include knowledge of project management tools (e.g., Trello, Asana).
5. Time Management: Ability to manage time efficiently and meet deadlines.
6. Attention to Detail: Ensuring accuracy in documents, reports, and other communications is crucial.
7. Interpersonal Skills: Ability to build relationships and work collaboratively with others, while also being able to handle conflicts and challenges diplomatically.
8. Problem-Solving Skills: Ability to identify issues and develop solutions quickly and efficiently.
9. Adaptability: Being flexible and open to change in a fast-paced environment, as teams may shift priorities frequently.
10. Customer Service Orientation: Providing support and assistance to team members and other departments as needed, maintaining a professional and positive attitude.
11. Basic Financial Skills: Understanding budgeting and financial tracking may be beneficial, depending on the role.
12. Confidentiality and Discretion: Handling sensitive information with care and professionalism is crucial.
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