Team Administrator inLiverpool inLiverpool PUBLISHED 17 NOV 2024
Mersey Care NHS Foundation Trust rDYcspZ6
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SIRS and Teams Channel - scanning / uploads and logging details.
We have an exciting opportunity for an efficient administrator to support in our Community Care Division clinical teams.The successful candidate will have good organisation and people skills, be computer literate and have the ability to work with limited supervision.
The post holder will provide a comprehensive and high-quality administrative support service and will be expected to deliver excellent customer care. The post holder will have the ability to support with call handling whilst being empathetic and understanding to service users.
The vacancy is based in 25 Goodlass Rd, Speke, Liverpool L24 9HJ, with occasional traveling to other sites.
- Process paperwork in desk tray/or if been emailed
- Patients Referrals
- Monitor team stock levels
- Ordering via NHS Supply Chain and ORACLE
- Minute taking
- Care Navigator Daily
- SIRS and Teams Channel - scanning / uploads and logging details
- Collection and storage or allocation of team stock
- Book staff / patient transport
- Ordering via I.T. Portal
- Ordering, calibration or repair of team Medical devices
- Any ad-hoc requests
- Answer Telephone Queries
- Booking of appointments and diary management for Clinical team.
- Sending appointment letters in a timely manner.
- Telephone calls to and from service users, stakeholders, and outside agencies.
- Ensuring all actions against admin role are followed through daily with completion or carry over for further discussion.
- Daily maintenance of email inbox
- Attending monthly business meetings to record minutes and disseminate to team.
- Responding in a timely manner to requests from Clinical Leads, Operational Managers and Operations Director.
- Supporting Office Manager with required information in relation to the referrals received.
- Attending any ad-hoc meetings in relation to the team.
Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.
We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.
At the heart of all we do is our commitment to ‘perfect care’ – care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We’re currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.
Flexible working requests will be considered for all roles.
For further details / informal visits contact: Name: Denys Striyenku Job title: Business Support Manager Email address: Telephone number:
We have an exciting opportunity for an efficient administrator to support in our Community Care Division clinical teams.
The successful candidate will have good organisation and people skills, be computer literate and have the ability to work with limited supervision.
The post holder will provide a comprehensive and high-quality administrative support service and will be expected to deliver excellent customer care. The post holder will have the ability to support with call handling whilst being empathetic and understanding to service users.
The vacancy is based in 25 Goodlass Rd, Speke, Liverpool L24 9HJ, with occasional traveling to other sites.
Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.
We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.
At the heart of all we do is our commitment to ‘perfect care’ – care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We’re currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.
Flexible working requests will be considered for all roles.
For further details / informal visits contact: Name: Denys Striyenku Job title: Business Support Manager Email address: Telephone number:
The successful candidate will have good organisation and people skills, be computer literate and have the ability to work with limited supervision.
The post holder will provide a comprehensive and high-quality administrative support service and will be expected to deliver excellent customer care. The post holder will have the ability to support with call handling whilst being empathetic and understanding to service users.
The vacancy is based in 25 Goodlass Rd, Speke, Liverpool L24 9HJ, with occasional traveling to other sites.
- Process paperwork in desk tray/or if been emailed
- Patients Referrals
- Monitor team stock levels
- Ordering via NHS Supply Chain and ORACLE
- Minute taking
- Care Navigator Daily
- SIRS and Teams Channel - scanning / uploads and logging details
- Collection and storage or allocation of team stock
- Book staff / patient transport
- Ordering via I.T. Portal
- Ordering, calibration or repair of team Medical devices
- Any ad-hoc requests
- Answer Telephone Queries
- Booking of appointments and diary management for Clinical team.
- Sending appointment letters in a timely manner.
- Telephone calls to and from service users, stakeholders, and outside agencies.
- Ensuring all actions against admin role are followed through daily with completion or carry over for further discussion.
- Daily maintenance of email inbox
- Attending monthly business meetings to record minutes and disseminate to team.
- Responding in a timely manner to requests from Clinical Leads, Operational Managers and Operations Director.
- Supporting Office Manager with required information in relation to the referrals received.
- Attending any ad-hoc meetings in relation to the team.
Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.
We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.
At the heart of all we do is our commitment to ‘perfect care’ – care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We’re currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.
Flexible working requests will be considered for all roles.
For further details / informal visits contact: Name: Denys Striyenku Job title: Business Support Manager Email address: Telephone number:
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Useful skills for a Team Administrator:
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To work as a Team Administrator in the UK, you will need a combination of technical, organizational, and interpersonal skills. Here are some key skills that are typically required for this role:
1. Organizational Skills: Ability to manage multiple tasks, prioritize work, and keep the team organized and on track.
2. Communication Skills: Strong verbal and written communication abilities to effectively interact with team members, clients, and stakeholders.
3. Administrative Skills: Proficiency in general administrative tasks such as scheduling, record-keeping, and document management.
4. IT Literacy: Familiarity with common office software (e.g., Microsoft Office Suite, Google Workspace) and may also include knowledge of project management tools (e.g., Trello, Asana).
5. Time Management: Ability to manage time efficiently and meet deadlines.
6. Attention to Detail: Ensuring accuracy in documents, reports, and other communications is crucial.
7. Interpersonal Skills: Ability to build relationships and work collaboratively with others, while also being able to handle conflicts and challenges diplomatically.
8. Problem-Solving Skills: Ability to identify issues and develop solutions quickly and efficiently.
9. Adaptability: Being flexible and open to change in a fast-paced environment, as teams may shift priorities frequently.
10. Customer Service Orientation: Providing support and assistance to team members and other departments as needed, maintaining a professional and positive attitude.
11. Basic Financial Skills: Understanding budgeting and financial tracking may be beneficial, depending on the role.
12. Confidentiality and Discretion: Handling sensitive information with care and professionalism is crucial.
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