Question here
Question ID Question GROUPINGSaving...
Please wait...
The preview image will be black while recording; please just continue to record your answer as normal.
jobsincare
Practice Interview
First, we'll enable your camera & microphone and then ask you to record a short introduction about yourself, about 30 seconds long, to make sure your camera is working ok.
This question is optional. You can skip it
Saving... jbliFGZP Welsh Blood Service {"required":[],"optional":[{"id":"queZkfe8","grouping":"General Questions","question":"Can you tell us a little about yourself and your background?"},{"id":"queY3yjI","grouping":"General Questions","question":"What interests you about working with the Welsh Blood Service specifically?"},{"id":"queDtd15","grouping":"General Questions","question":"How would your previous roles prepare you for the responsibilities of a Clinic Collection Assistant?"},{"id":"queuVefI","grouping":"Customer Service Skills","question":"How would you ensure a positive experience for a blood donor who might be nervous or hesitant?"},{"id":"queTGFKs","grouping":"Customer Service Skills","question":"Can you provide an example of a time you dealt with a difficult customer? What was the situation and how did you resolve it?"},{"id":"queF1AZU","grouping":"Customer Service Skills","question":"Describe a situation where you went above and beyond to help a customer or client."},{"id":"queHtUoq","grouping":"Teamwork and Communication","question":"This role involves working as part of a multi-skilled team. Can you share an experience that highlights your ability to work collaboratively?"},{"id":"queluJ64","grouping":"Teamwork and Communication","question":"How do you handle communication among team members in a busy environment?"},{"id":"que58XYs","grouping":"Teamwork and Communication","question":"What strategies would you employ to ensure donors feel informed and supported throughout the donation process?"},{"id":"que0uZek","grouping":"Clinical Duties and Skills","question":"Though you will receive training, what do you understand about venepuncture, and how would you handle engaging with donors during this process?"},{"id":"quejPYNc","grouping":"Clinical Duties and Skills","question":"How comfortable are you with the sight of blood, and how do you think this affects your ability to perform the role?"},{"id":"queEqQCd","grouping":"Clinical Duties and Skills","question":"What steps would you take to maintain high standards in clinical and quality procedures?"},{"id":"quejnvZo","grouping":"Adaptability and Flexibility","question":"The working hours for this role can vary widely, including weekends and bank holidays. How do you feel about the flexibility required in this position?"},{"id":"quej9Qib","grouping":"Adaptability and Flexibility","question":"Can you describe a time when you had to adapt to a significant change at work? What was the outcome?"},{"id":"queKc843","grouping":"Welsh and Community Engagement","question":"Given that the ability to speak Welsh is desirable, how would your language skills contribute to your effectiveness in this role?"},{"id":"que0pOQ0","grouping":"Welsh and Community Engagement","question":"What do you think are the most important elements of community engagement in a role like this?"},{"id":"querae2s","grouping":"Personal Development and Values","question":"What are your career aspirations, and how do you see this position fitting into your goals?"},{"id":"quefpHzR","grouping":"Personal Development and Values","question":"The Welsh Blood Service values accountability, boldness, care, and dynamism. How do these values resonate with you personally and professionally?"},{"id":"queucOYq","grouping":"Closing Questions","question":"Do you have any questions about the team you would be working with or the training process you would undergo?"}]} ![]()
Cancel Interview
Practice Interview
Practice Interview
Clinic Collection Assistant • Talbot Green
Welsh Blood Service
Thank you for your interest in the position of Clinic Collection Assistant
in Talbot Green
with Welsh Blood Service.
Welsh Blood Service
This is a video practice interview and we use your
computer's webcam & microphone device's camera phone's camera
to record your answers.
We record your answers one at a time. The whole thing should take you less than five minutes.
We record your answers one at a time. The whole thing should take you less than five minutes.
Interview Progress What to expect
Continue below
You've already answered some of these questions.
We've
marked the ones that you've done with a check
You can continue the interview below.
Then, we'll ask you to answer one or more questions of your choice from the list below:
You can answer as many of these questions as you want.
Good luck!
1. Can you tell us a little about yourself and your background? Can you tell us a little about yourself and your background?
2. What interests you about working with the Welsh Blood Service specifically? What interests you about working with the Welsh Blood Service specifically?
3. How would your previous roles prepare you for the responsibilities of a Clinic Collection Assistant? How would your previous roles prepare you for the responsibilities of a Clinic Collection Assistant?
4. How would you ensure a positive experience for a blood donor who might be nervous or hesitant? How would you ensure a positive experience for a blood donor who might be nervous or hesitant?
5. Can you provide an example of a time you dealt with a difficult customer? What was the situation and how did you resolve it? Can you provide an example of a time you dealt with a difficult customer? What was the situation and how did you resolve it?
6. Describe a situation where you went above and beyond to help a customer or client. Describe a situation where you went above and beyond to help a customer or client.
7. This role involves working as part of a multi-skilled team. Can you share an experience that highlights your ability to work collaboratively? This role involves working as part of a multi-skilled team. Can you share an experience that highlights your ability to work collaboratively?
8. How do you handle communication among team members in a busy environment? How do you handle communication among team members in a busy environment?
9. What strategies would you employ to ensure donors feel informed and supported throughout the donation process? What strategies would you employ to ensure donors feel informed and supported throughout the donation process?
10. Though you will receive training, what do you understand about venepuncture, and how would you handle engaging with donors during this process? Though you will receive training, what do you understand about venepuncture, and how would you handle engaging with donors during this process?
11. How comfortable are you with the sight of blood, and how do you think this affects your ability to perform the role? How comfortable are you with the sight of blood, and how do you think this affects your ability to perform the role?
12. What steps would you take to maintain high standards in clinical and quality procedures? What steps would you take to maintain high standards in clinical and quality procedures?
13. The working hours for this role can vary widely, including weekends and bank holidays. How do you feel about the flexibility required in this position? The working hours for this role can vary widely, including weekends and bank holidays. How do you feel about the flexibility required in this position?
14. Can you describe a time when you had to adapt to a significant change at work? What was the outcome? Can you describe a time when you had to adapt to a significant change at work? What was the outcome?
15. Given that the ability to speak Welsh is desirable, how would your language skills contribute to your effectiveness in this role? Given that the ability to speak Welsh is desirable, how would your language skills contribute to your effectiveness in this role?
16. What do you think are the most important elements of community engagement in a role like this? What do you think are the most important elements of community engagement in a role like this?
17. What are your career aspirations, and how do you see this position fitting into your goals? What are your career aspirations, and how do you see this position fitting into your goals?
18. The Welsh Blood Service values accountability, boldness, care, and dynamism. How do these values resonate with you personally and professionally? The Welsh Blood Service values accountability, boldness, care, and dynamism. How do these values resonate with you personally and professionally?
19. Do you have any questions about the team you would be working with or the training process you would undergo? Do you have any questions about the team you would be working with or the training process you would undergo?
Saving...
{"interviewQueryText":"What are some good interview questions in British English for the job description below?\n\n-------------------------------------------\n\nClinic Collection Assistant with Welsh Blood Service in Talbot Green, Wales, United Kingdom\n\n Job Summary The Welsh Blood Service (WBS) provides blood products to NHS Hospitals across Wales and is currently recruiting a full time Clinic Collection Assistant.From the members of the public who make incredible, life-saving donations to the dedicated members of our team who make it happen - people are essential to the service we provide. You could help us change lives.The role is diverse and will include , welcoming donors, testing donors to see if they are able to give blood on that day, taking blood, maintaining records and offering basic clinical advice and aftercare. You will also be loading/unloading and assembling mobile donation equipment. You will need to be comfortable with the sight of blood. We will give you all the technical training you need to perform venepuncture (using needles to take blood), so you don't need a medical background. However, you will need to demonstrate excellent customer service skills and have a friendly and flexible approach which will make donors feel welcome at ease and valued.Work hours are varied and include long days, Bank Holiday and weekend working. Main duties of the job The role will deliver both excellent customer service and direct care to donors throughout the blood donation process. You will be working as part of a multi-skilled team committed to creating a caring environment and excellent customer service experience whilst identifying and meeting the expectation of individual donors so that blood components are donated safely and donors are encouraged to return. This will include delivering high standards in customer service, performing venepuncture and driving duties. Working to agreed clinical and quality standards and procedures to safeguard donor and patient safety. It will be the requirement of the post holder to develop skills in the areas of venepuncture, donor screening, meeting and greeting, appointment management and reconciliation in addition to core skills. The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply. About Us Here at Velindre University NHS Trust we are extremely proud of the specialist services we provide across the whole of Wales in our cutting-edge Velindre Cancer Centre and ouraward-winning Welsh Blood Service , as well as the expertise of our corporate functions that bring the two divisions together. We are also fortunate to host the NHS Wales Shared Services Partnership and Health Technology Wales and have developed strong partnership working with these expert services. Formed in 1999, the Trust has a dedicated workforce that continuously strives to apply the key principles of value based healthcare through a wide array of roles. We play a vital role in the communities we support and have ambitious plans for the future to continue to improve the services we deliver. We strive to maintain our core values in everything we do by being; accountable, bold, caring and dynamic, and ensuring the best possible care for our patients and donors. If you want to work for an organisation that prides itself on making a real difference and offers exciting career opportunities then Velindre University NHS Trust is the place for you. Visit our website to find out more https://velindre.nhs.wales/ Date posted 13 January 2025 Pay scheme Agenda for change Band Band 3 Salary £24,433 to £26,060 a year per annum pro rata Contract Permanent Working pattern Part-time Reference number 120-ACS001-0125 Job locations Welsh Blood Service, Talbot Green Ely Valley Road Pontyclun CF72 9WB Job Description Job responsibilities You will be able to find a full Job Description and Person Specification attached within the supporting documents or please click Apply now to view in Trac Responsibilities Job description Job responsibilities You will be able to find a full Job Description and Person Specification attached within the supporting documents or please click Apply now to view in Trac Person Specification Qualifications Essential Good standard of education to GCSE level or equivalent Experience of working with the public Experience in dealing with confidential information Excellent customer service, communication, written and numeracy skills Ability and dexterity to undertake venepuncture Ability to work methodically and accurately and follow instructions Understand and work within the parameters of the Code of Conduct for Healthcare Workers Customer service training and or experience Desirable First Aid Certificate Ability to speak Welsh Confident in the use of automated equipment Knowledge of working in a healthcare environment Experience Essential Experience of working within a customer focused environment Desirable Experience of working with people at all levels Person Specification Qualifications Essential Good standard of education to GCSE level or equivalent Experience of working with the public Experience in dealing with confidential information Excellent customer service, communication, written and numeracy skills Ability and dexterity to undertake venepuncture Ability to work methodically and accurately and follow instructions Understand and work within the parameters of the Code of Conduct for Healthcare Workers Customer service training and or experience Desirable First Aid Certificate Ability to speak Welsh Confident in the use of automated equipment Knowledge of working in a healthcare environment Experience Essential Experience of working within a customer focused environment Desirable Experience of working with people at all levels Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made "}