Clinic Collection AssistantinTalbot GreeninTalbot GreenPUBLISHED FRI 17 JAN 2025
Welsh Blood ServicerptCHJUS
Opportunity to make a real difference by assisting in life-saving blood donation processes.
Diverse role with responsibilities including customer service, clinical care, and operational tasks.
Comprehensive training provided in venepuncture and donor care, allowing for skill development without a prior medical background.
Ability to work in a supportive team environment that values collaboration and multi-skilled approaches.
Flexible work hours, providing a variety of shifts which can be beneficial for work-life balance.
Working for a reputable organisation that is committed to high standards and patient safety.
Potential to develop language skills, as the ability to speak Welsh is desirable and encouraged.
The Welsh Blood Service is seeking a full-time Clinic Collection Assistant for its Talbot Green location. This role involves welcoming and assisting blood donors throughout the donation process, which includes testing their eligibility to give blood, performing venepuncture, maintaining accurate records, and providing basic clinical advice and aftercare. The successful candidate will work within a multi-skilled team to ensure a positive experience for donors, adhere to clinical and quality standards, and operate mobile donation equipment. While no medical background is required, candidates must have excellent customer service skills and be comfortable with the sight of blood.
Candidates should possess a good standard of education, experience working with the public, and skills in communication and teamwork. The ability to speak Welsh is desirable. The position offers varied working hours, including weekends and Bank Holidays, and a salary range of £24,433 to £26,060 per annum. The Welsh Blood Service, part of Velindre University NHS Trust, is dedicated to providing exceptional services and fostering an environment of care for both patients and donors.
Candidates should possess a good standard of education, experience working with the public, and skills in communication and teamwork. The ability to speak Welsh is desirable. The position offers varied working hours, including weekends and Bank Holidays, and a salary range of £24,433 to £26,060 per annum. The Welsh Blood Service, part of Velindre University NHS Trust, is dedicated to providing exceptional services and fostering an environment of care for both patients and donors.
Opportunity to make a real difference by assisting in life-saving blood donation processes.
Diverse role with responsibilities including customer service, clinical care, and operational tasks.
Comprehensive training provided in venepuncture and donor care, allowing for skill development without a prior medical background.
Ability to work in a supportive team environment that values collaboration and multi-skilled approaches.
Flexible work hours, providing a variety of shifts which can be beneficial for work-life balance.
Working for a reputable organisation that is committed to high standards and patient safety.
Potential to develop language skills, as the ability to speak Welsh is desirable and encouraged.
Job Summary
The Welsh Blood Service (WBS) provides blood products to NHS Hospitals across Wales and is currently recruiting a full time Clinic Collection Assistant.From the members of the public who make incredible, life-saving donations to the dedicated members of our team who make it happen - people are essential to the service we provide. You could help us change lives.The role is diverse and will include , welcoming donors, testing donors to see if they are able to give blood on that day, taking blood, maintaining records and offering basic clinical advice and aftercare. You will also be loading/unloading and assembling mobile donation equipment. You will need to be comfortable with the sight of blood.
We will give you all the technical training you need to perform venepuncture (using needles to take blood), so you don't need a medical background. However, you will need to demonstrate excellent customer service skills and have a friendly and flexible approach which will make donors feel welcome at ease and valued.Work hours are varied and include long days, Bank Holiday and weekend working.
Main duties of the job
The role will deliver both excellent customer service and direct care to donors throughout the blood donation process. You will be working as part of a multi-skilled team committed to creating a caring environment and excellent customer service experience whilst identifying and meeting the expectation of individual donors so that blood components are donated safely and donors are encouraged to return. This will include delivering high standards in customer service, performing venepuncture and driving duties.
Working to agreed clinical and quality standards and procedures to safeguard donor and patient safety.
It will be the requirement of the post holder to develop skills in the areas of venepuncture, donor screening, meeting and greeting, appointment management and reconciliation in addition to core skills.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
About Us
Here at Velindre University NHS Trust we are extremely proud of the specialist services we provide across the whole of Wales in our cutting-edge Velindre Cancer Centre and ouraward-winning Welsh Blood Service, as well as the expertise of our corporate functions that bring the two divisions together. We are also fortunate to host the NHS Wales Shared Services Partnership and Health Technology Wales and have developed strong partnership working with these expert services.
Formed in 1999, the Trust has a dedicated workforce that continuously strives to apply the key principles of value based healthcare through a wide array of roles. We play a vital role in the communities we support and have ambitious plans for the future to continue to improve the services we deliver. We strive to maintain our core values in everything we do by being; accountable, bold, caring and dynamic, and ensuring the best possible care for our patients and donors.
If you want to work for an organisation that prides itself on making a real difference and offers exciting career opportunities then Velindre University NHS Trust is the place for you.
Visit our website to find out more www.jobsincare.com/job/jbliFGZP posted
13 January 2025
Pay scheme
Agenda for change
Band
Band 3
Salary
£24,433 to £26,060 a year per annum pro rata
Contract
Permanent
Working pattern
Part-time
Reference number
120-ACS0
Job locations
Welsh Blood Service, Talbot Green
Ely Valley Road
Pontyclun
CF72 9WB
Job Description
Job responsibilities
You will be able to find a full Job Description and Person Specification attached within the supporting documents or please click Apply now to view in Trac
Responsibilities
Job description Job responsibilities
You will be able to find a full Job Description and Person Specification attached within the supporting documents or please click Apply now to view in Trac
Person Specification
Qualifications Essential
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made
The Welsh Blood Service (WBS) provides blood products to NHS Hospitals across Wales and is currently recruiting a full time Clinic Collection Assistant.From the members of the public who make incredible, life-saving donations to the dedicated members of our team who make it happen - people are essential to the service we provide. You could help us change lives.The role is diverse and will include , welcoming donors, testing donors to see if they are able to give blood on that day, taking blood, maintaining records and offering basic clinical advice and aftercare. You will also be loading/unloading and assembling mobile donation equipment. You will need to be comfortable with the sight of blood.
We will give you all the technical training you need to perform venepuncture (using needles to take blood), so you don't need a medical background. However, you will need to demonstrate excellent customer service skills and have a friendly and flexible approach which will make donors feel welcome at ease and valued.Work hours are varied and include long days, Bank Holiday and weekend working.
Main duties of the job
The role will deliver both excellent customer service and direct care to donors throughout the blood donation process. You will be working as part of a multi-skilled team committed to creating a caring environment and excellent customer service experience whilst identifying and meeting the expectation of individual donors so that blood components are donated safely and donors are encouraged to return. This will include delivering high standards in customer service, performing venepuncture and driving duties.
Working to agreed clinical and quality standards and procedures to safeguard donor and patient safety.
It will be the requirement of the post holder to develop skills in the areas of venepuncture, donor screening, meeting and greeting, appointment management and reconciliation in addition to core skills.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
About Us
Here at Velindre University NHS Trust we are extremely proud of the specialist services we provide across the whole of Wales in our cutting-edge Velindre Cancer Centre and ouraward-winning Welsh Blood Service, as well as the expertise of our corporate functions that bring the two divisions together. We are also fortunate to host the NHS Wales Shared Services Partnership and Health Technology Wales and have developed strong partnership working with these expert services.
Formed in 1999, the Trust has a dedicated workforce that continuously strives to apply the key principles of value based healthcare through a wide array of roles. We play a vital role in the communities we support and have ambitious plans for the future to continue to improve the services we deliver. We strive to maintain our core values in everything we do by being; accountable, bold, caring and dynamic, and ensuring the best possible care for our patients and donors.
If you want to work for an organisation that prides itself on making a real difference and offers exciting career opportunities then Velindre University NHS Trust is the place for you.
Visit our website to find out more www.jobsincare.com/job/jbliFGZP posted
13 January 2025
Pay scheme
Agenda for change
Band
Band 3
Salary
£24,433 to £26,060 a year per annum pro rata
Contract
Permanent
Working pattern
Part-time
Reference number
120-ACS0
Job locations
Welsh Blood Service, Talbot Green
Ely Valley Road
Pontyclun
CF72 9WB
Job Description
Job responsibilities
You will be able to find a full Job Description and Person Specification attached within the supporting documents or please click Apply now to view in Trac
Responsibilities
Job description Job responsibilities
You will be able to find a full Job Description and Person Specification attached within the supporting documents or please click Apply now to view in Trac
Person Specification
Qualifications Essential
- Good standard of education to GCSE level or equivalent
- Experience of working with the public
- Experience in dealing with confidential information
- Excellent customer service, communication, written and numeracy skills
- Ability and dexterity to undertake venepuncture
- Ability to work methodically and accurately and follow instructions
- Understand and work within the parameters of the Code of Conduct for Healthcare Workers
- Customer service training and or experience
- First Aid Certificate
- Ability to speak Welsh
- Confident in the use of automated equipment
- Knowledge of working in a healthcare environment
- Experience of working within a customer focused environment
- Experience of working with people at all levels
- Good standard of education to GCSE level or equivalent
- Experience of working with the public
- Experience in dealing with confidential information
- Excellent customer service, communication, written and numeracy skills
- Ability and dexterity to undertake venepuncture
- Ability to work methodically and accurately and follow instructions
- Understand and work within the parameters of the Code of Conduct for Healthcare Workers
- Customer service training and or experience
- First Aid Certificate
- Ability to speak Welsh
- Confident in the use of automated equipment
- Knowledge of working in a healthcare environment
- Experience of working within a customer focused environment
- Experience of working with people at all levels
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made
More information related to this job opportunity, from jobsincare:
Here are 5 questions you could be
asked
if you apply for this job:
Start practice interview...
NEW!
1. Can you tell us a little about yourself and your background?
2. What interests you about working with the Welsh Blood Service specifically?
3. How would your previous roles prepare you for the responsibilities of a Clinic Collection Assistant?
4. How would you ensure a positive experience for a blood donor who might be nervous or hesitant?
5. Can you provide an example of a time you dealt with a difficult customer? What was the situation and how did you resolve it?
1. Can you tell us a little about yourself and your background?
2. What interests you about working with the Welsh Blood Service specifically?
3. How would your previous roles prepare you for the responsibilities of a Clinic Collection Assistant?
4. How would you ensure a positive experience for a blood donor who might be nervous or hesitant?
5. Can you provide an example of a time you dealt with a difficult customer? What was the situation and how did you resolve it?
More about the NHS
The National Health Service (NHS) is a cornerstone of healthcare in the United Kingdom, established in 1948 with the simple yet profound principle of providing healthcare to all citizens, free at the point of use. This revolutionary system aimed to ensure that access to medical services would not depend on an individual’s financial situation, a concept that has since become fundamental to British societal values.Learn more...
More about CANCER
Cancer remains one of the most significant health challenges in the United Kingdom, impacting millions of lives each year. According to Cancer Research UK, nearly one in two people in the UK will be diagnosed with cancer at some point in their lifetime, highlighting the pervasive nature of this disease.Learn more...
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