{"interviewQueryText":"What are some good interview questions in British English for the job description below?\n\n-------------------------------------------\n\nCustomer Service Desk Analyst with NHS Scotland in Glasgow, Scotland, United Kingdom\n\n About The Organisation National Services Scotland (NSS) is a national NHS Board operating right at the heart of NHSScotland providing invaluable support and advice at a strategic and operational level. NSS supports customers to deliver their services more efficiently and effectively and we offer shared services on a national scale using best-in-class systems and standards. Our priority is always the same – to improve the health and well-being of the people of Scotland. We do this by working in partnership with colleagues across Health and Social Care to deliver fit for purpose solutions and systems, delivering high quality services that help our stakeholders to free up resources so they can be re-invested into essential services. The Post An opportunity has arisen within Digital and Security (DaS) for a Customer Service Desk Analyst. The core purpose of the Digital and Security (DaS) organisation is the provision of world class Digital and Security expertise, solutions and services to our customers, which include NSS, NHS Boards, Scottish Government and the wider Public Sector in Scotland. The Candidate The Customer Service Desk Analyst role requires the postholder to have excellent customer service and communication skills, good knowledge of IT support and the ability to work well supporting multiple national IT products and services and a variety of customer bases. It is also crucial that the postholder has experience of documenting, following and continual improvement of working processes. The postholder will be expected to work closely with a range of internal teams including Development, Test and other Support Teams, as well as Project and Service managers. Although this post will primarily focus on specific remits within the team, it is worth noting that these are generic posts and the postholder must be willing, adaptable, agile and have a strong ethos around team culture, customer engagement and enhancing the customer experience. Location and Working Pattern: Gyle Square, Edinburgh or Delta House, Glasgow Currently hybrid working Monday to Friday, 37 hours per week It is a condition of this employment that you must live and remain a resident within the UK for the post in which you will be employed with NSS. Benefits Our benefits package includes pension scheme, comprehensive range of work life balance policies, occupational health services, learning resource centres and discounted leisure, financial and shopping benefits. HR Benefits Brochure. Inclusion NHS National Services Scotland (NSS) is a national board and, as an anchor institution , it is our ambition to be a diverse and inclusive organisation where everyone feels welcome. We recognise that flexible working creates an inclusive workplace where employees can thrive and feel confident about their ability to balance their personal and professional responsibilities. This is supported through Once for Scotland flexible working policies. NSS has made a long-term commitment to staff health and well-being and offers many learning and development opportunities to support and improve our approaches to diversity, inclusion and mental health in the workplace. There are a number of equality staff networks in place which all staff are welcome to join. We are also an equal opportunities employer and as such guarantee to interview all disabled applicants who meet the minimum criteria for our vacancies. As an accredited Disability Confident Leader , it is the aim of NSS to offer a fully accessible and inclusive recruitment service that supports applicants on their candidate journey. If you are interested in any reasonable adjustments , please contact the Recruitment Team on NSS.wfrs@nhs.scot Further Information For an informal discussion on the post, please contact Jacqueline Rintoul , SAS Support and Service Desk Team Leader on on 0131 275 7060. Closing date for completed applications is 18th April 2025. Further information on NSS is available from: https://www.nss.nhs.scot/ Please note that the majority of correspondence is sent by e-mail only, so please check your e-mail regularly (including junk folders)."}