Opportunity to work within a supportive and impactful organisation dedicated to improving health and well-being in Scotland.
Hybrid working model allows for flexibility between home and office, promoting a healthy work-life balance.
Access to a comprehensive benefits package, including a pension scheme and discounts on leisure and shopping.
Chance to develop and enhance customer service and IT support skills while engaging with a variety of clients across the public sector.
Commitment to diversity and inclusion, ensuring a welcoming environment for all employees and promoting equality within the workplace.
Opportunities for personal and professional development through various learning resources and staff networks focused on well-being and inclusive practices.
Collaboration with multiple internal teams, fostering a team culture and the ability to contribute to improved working processes and customer experiences.
Join our passionate team at National Services Scotland (NSS), where we make a real difference to the health and well-being of people across Scotland. We’re on the lookout for a Customer Service Desk Analyst in Glasgow—a role that's not just about solving IT issues but about supporting vital health services. This position blends your exceptional customer service skills with your IT knowledge, enabling you to provide outstanding support to NHS Boards, the Scottish Government, and the broader public sector. With a focus on collaboration, you'll work closely with diverse teams to enhance the customer experience and streamline our processes.
We understand the importance of work-life balance, which is why we offer hybrid working options from home and our Glasgow office. Our supportive environment champions flexibility, making it a perfect opportunity for anyone—especially women and carers—looking to build a fulfilling career while balancing their personal life. At NSS, we believe in creating an inclusive workplace where everyone is valued, with numerous development opportunities and a strong commitment to employee well-being. Join us and help shape the future of healthcare in Scotland while enjoying a rewarding and flexible work environment.
We understand the importance of work-life balance, which is why we offer hybrid working options from home and our Glasgow office. Our supportive environment champions flexibility, making it a perfect opportunity for anyone—especially women and carers—looking to build a fulfilling career while balancing their personal life. At NSS, we believe in creating an inclusive workplace where everyone is valued, with numerous development opportunities and a strong commitment to employee well-being. Join us and help shape the future of healthcare in Scotland while enjoying a rewarding and flexible work environment.
Opportunity to work within a supportive and impactful organisation dedicated to improving health and well-being in Scotland.
Hybrid working model allows for flexibility between home and office, promoting a healthy work-life balance.
Access to a comprehensive benefits package, including a pension scheme and discounts on leisure and shopping.
Chance to develop and enhance customer service and IT support skills while engaging with a variety of clients across the public sector.
Commitment to diversity and inclusion, ensuring a welcoming environment for all employees and promoting equality within the workplace.
Opportunities for personal and professional development through various learning resources and staff networks focused on well-being and inclusive practices.
Collaboration with multiple internal teams, fostering a team culture and the ability to contribute to improved working processes and customer experiences.
About The Organisation
National Services Scotland (NSS) is a national NHS Board operating right at the heart of NHSScotland providing invaluable support and advice at a strategic and operational level. NSS supports customers to deliver their services more efficiently and effectively and we offer shared services on a national scale using best-in-class systems and standards. Our priority is always the same – to improve the health and well-being of the people of Scotland. We do this by working in partnership with colleagues across Health and Social Care to deliver fit for purpose solutions and systems, delivering high quality services that help our stakeholders to free up resources so they can be re-invested into essential services.
The Post
An opportunity has arisen within Digital and Security (DaS) for a Customer Service Desk Analyst. The core purpose of the Digital and Security (DaS) organisation is the provision of world class Digital and Security expertise, solutions and services to our customers, which include NSS, NHS Boards, Scottish Government and the wider Public Sector in Scotland.
The Candidate
The Customer Service Desk Analyst role requires the postholder to have excellent customer service and communication skills, good knowledge of IT support and the ability to work well supporting multiple national IT products and services and a variety of customer bases. It is also crucial that the postholder has experience of documenting, following and continual improvement of working processes. The postholder will be expected to work closely with a range of internal teams including Development, Test and other Support Teams, as well as Project and Service managers.
Although this post will primarily focus on specific remits within the team, it is worth noting that these are generic posts and the postholder must be willing, adaptable, agile and have a strong ethos around team culture, customer engagement and enhancing the customer experience.
Location and Working Pattern:
Gyle Square, Edinburgh or Delta House, Glasgow
Currently hybrid working
Monday to Friday, 37 hours per week
It is a condition of this employment that you must live and remain a resident within the UK for the post in which you will be employed with NSS.
Benefits
Our benefits package includes pension scheme, comprehensive range of work life balance policies, occupational health services, learning resource centres and discounted leisure, financial and shopping benefits. HR Benefits Brochure.
Inclusion
NHS National Services Scotland (NSS) is a national board and, as an anchor institution, it is our ambition to be a diverse and inclusive organisation where everyone feels welcome. We recognise that flexible working creates an inclusive workplace where employees can thrive and feel confident about their ability to balance their personal and professional responsibilities. This is supported through Once for Scotland flexible working policies. NSS has made a long-term commitment to staff health and well-being and offers many learning and development opportunities to support and improve our approaches to diversity, inclusion and mental health in the workplace. There are a number of equality staff networks in place which all staff are welcome to join. We are also an equal opportunities employer and as such guarantee to interview all disabled applicants who meet the minimum criteria for our vacancies. As an accredited Disability Confident Leader, it is the aim of NSS to offer a fully accessible and inclusive recruitment service that supports applicants on their candidate journey. If you are interested in any reasonable adjustments, please contact the Recruitment Team on
Further Information
For an informal discussion on the post, please contact Jacqueline Rintoul, SAS Support and Service Desk Team Leader on on .
Closing date for completed applications is 18th April 2025.
Further information on NSS is available from: www.jobsincare.com/job/jbliOowI note that the majority of correspondence is sent by e-mail only, so please check your e-mail regularly (including junk folders).
National Services Scotland (NSS) is a national NHS Board operating right at the heart of NHSScotland providing invaluable support and advice at a strategic and operational level. NSS supports customers to deliver their services more efficiently and effectively and we offer shared services on a national scale using best-in-class systems and standards. Our priority is always the same – to improve the health and well-being of the people of Scotland. We do this by working in partnership with colleagues across Health and Social Care to deliver fit for purpose solutions and systems, delivering high quality services that help our stakeholders to free up resources so they can be re-invested into essential services.
The Post
An opportunity has arisen within Digital and Security (DaS) for a Customer Service Desk Analyst. The core purpose of the Digital and Security (DaS) organisation is the provision of world class Digital and Security expertise, solutions and services to our customers, which include NSS, NHS Boards, Scottish Government and the wider Public Sector in Scotland.
The Candidate
The Customer Service Desk Analyst role requires the postholder to have excellent customer service and communication skills, good knowledge of IT support and the ability to work well supporting multiple national IT products and services and a variety of customer bases. It is also crucial that the postholder has experience of documenting, following and continual improvement of working processes. The postholder will be expected to work closely with a range of internal teams including Development, Test and other Support Teams, as well as Project and Service managers.
Although this post will primarily focus on specific remits within the team, it is worth noting that these are generic posts and the postholder must be willing, adaptable, agile and have a strong ethos around team culture, customer engagement and enhancing the customer experience.
Location and Working Pattern:
Gyle Square, Edinburgh or Delta House, Glasgow
Currently hybrid working
Monday to Friday, 37 hours per week
It is a condition of this employment that you must live and remain a resident within the UK for the post in which you will be employed with NSS.
Benefits
Our benefits package includes pension scheme, comprehensive range of work life balance policies, occupational health services, learning resource centres and discounted leisure, financial and shopping benefits. HR Benefits Brochure.
Inclusion
NHS National Services Scotland (NSS) is a national board and, as an anchor institution, it is our ambition to be a diverse and inclusive organisation where everyone feels welcome. We recognise that flexible working creates an inclusive workplace where employees can thrive and feel confident about their ability to balance their personal and professional responsibilities. This is supported through Once for Scotland flexible working policies. NSS has made a long-term commitment to staff health and well-being and offers many learning and development opportunities to support and improve our approaches to diversity, inclusion and mental health in the workplace. There are a number of equality staff networks in place which all staff are welcome to join. We are also an equal opportunities employer and as such guarantee to interview all disabled applicants who meet the minimum criteria for our vacancies. As an accredited Disability Confident Leader, it is the aim of NSS to offer a fully accessible and inclusive recruitment service that supports applicants on their candidate journey. If you are interested in any reasonable adjustments, please contact the Recruitment Team on
Further Information
For an informal discussion on the post, please contact Jacqueline Rintoul, SAS Support and Service Desk Team Leader on on .
Closing date for completed applications is 18th April 2025.
Further information on NSS is available from: www.jobsincare.com/job/jbliOowI note that the majority of correspondence is sent by e-mail only, so please check your e-mail regularly (including junk folders).
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