1. Can you tell us about yourself and your experience relevant to this role? Can you tell us about yourself and your experience relevant to this role?
2. What attracted you to apply for this position with NHS Lothian? What attracted you to apply for this position with NHS Lothian?
3. How would you describe your understanding of NHS Scotland’s commitment to equality and diversity in the workplace? How would you describe your understanding of NHS Scotland’s commitment to equality and diversity in the workplace?
4. What administrative tasks have you performed in previous roles that would be relevant to this position? What administrative tasks have you performed in previous roles that would be relevant to this position?
5. Can you provide an example of a time you effectively managed multiple tasks or competing deadlines? Can you provide an example of a time you effectively managed multiple tasks or competing deadlines?
6. How do you ensure accuracy and attention to detail in your administrative work? How do you ensure accuracy and attention to detail in your administrative work?
7. This role involves reception duties. How do you approach dealing with difficult or upset patients or visitors? This role involves reception duties. How do you approach dealing with difficult or upset patients or visitors?
8. Can you describe a situation where you successfully worked as part of a team to achieve a common goal? Can you describe a situation where you successfully worked as part of a team to achieve a common goal?
9. What strategies do you use to build rapport with colleagues and stakeholders? What strategies do you use to build rapport with colleagues and stakeholders?
10. Describe a challenging situation you faced in a previous role and how you resolved it. Describe a challenging situation you faced in a previous role and how you resolved it.
11. How do you adapt to changes in workload or priorities, especially in a fast-paced environment like the NHS? How do you adapt to changes in workload or priorities, especially in a fast-paced environment like the NHS?
12. If you were given a task that you were unfamiliar with, how would you approach completing it? If you were given a task that you were unfamiliar with, how would you approach completing it?
13. Can you provide an example of how you have effectively communicated important information to colleagues or clients? Can you provide an example of how you have effectively communicated important information to colleagues or clients?
14. How do you ensure that your written communication is clear and professional, especially in emails or reports? How do you ensure that your written communication is clear and professional, especially in emails or reports?
15. How do you stay updated on best practices and changes within administrative roles in the healthcare sector? How do you stay updated on best practices and changes within administrative roles in the healthcare sector?
16. Are there any specific skills or areas of knowledge you would like to develop further in this role? Are there any specific skills or areas of knowledge you would like to develop further in this role?
17. What do you think are the most important qualities for someone working in an administrative role within the NHS? What do you think are the most important qualities for someone working in an administrative role within the NHS?
18. How do you think this role contributes to the overall mission and effectiveness of NHS Lothian? How do you think this role contributes to the overall mission and effectiveness of NHS Lothian?
19. What does diversity and inclusion mean to you in the context of a workplace, particularly within a public healthcare service like the NHS? What does diversity and inclusion mean to you in the context of a workplace, particularly within a public healthcare service like the NHS?
20. Can you share your thoughts on how you could contribute to fostering an inclusive environment in your role as an Admin Assistant? Can you share your thoughts on how you could contribute to fostering an inclusive environment in your role as an Admin Assistant?
21. Do you have any questions for us about the team, the department, or the organisation? Do you have any questions for us about the team, the department, or the organisation?
You can answer as many of these questions as you want.
Good luck!