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Saving... jbliTpzb Velindre University NHS Trust {"required":[],"optional":[{"id":"quemmAmk","grouping":"General Questions","question":"Can you tell us a bit about your background and how it has prepared you for the role of Medical Secretary Team Leader?"},{"id":"que6gHgn","grouping":"General Questions","question":"What drew you to apply for a position at Velindre University NHS Trust specifically?"},{"id":"quePC8Bi","grouping":"General Questions","question":"How would your previous colleagues describe your leadership style?"},{"id":"quef7LYD","grouping":"Experience and Qualifications","question":"Can you outline your experience in health records management and how it relates to this role?"},{"id":"queW2dlv","grouping":"Experience and Qualifications","question":"What specific health records systems have you worked with, and how proficient are you in them?"},{"id":"quecK3xH","grouping":"Experience and Qualifications","question":"How have you demonstrated strong decision-making and problem-solving skills in your previous roles?"},{"id":"queTgQP5","grouping":"Team Management","question":"Can you provide an example of a time when you successfully led a team through a challenging situation?"},{"id":"quebdMVl","grouping":"Team Management","question":"How do you approach training and onboarding new team members in health records management?"},{"id":"quexsSSx","grouping":"Team Management","question":"What strategies do you employ to motivate your team and ensure high-quality standards of work?"},{"id":"que3XntD","grouping":"Patient-focused Questions","question":"In your experience, what is the best way to handle a patient's complaint or concern? Can you provide an example?"},{"id":"queNTPra","grouping":"Patient-focused Questions","question":"How do you ensure effective communication with patients and their families when they have questions regarding their health records?"},{"id":"que7gb6D","grouping":"Strategic Contribution","question":"How would you contribute to the health records management strategy at Velindre University NHS Trust?"},{"id":"que1m2EH","grouping":"Strategic Contribution","question":"What processes have you implemented in the past that improved waiting list management, and what were the outcomes?"},{"id":"quehS0wV","grouping":"Strategic Contribution","question":"How do you keep yourself updated with changes in NHS policies and procedures, and how do you integrate that knowledge into your work?"},{"id":"que2z3bP","grouping":"Technical and Analytical Skills","question":"Can you discuss your experience with presenting complex statistical information and how you ensure it's understood by all staff?"},{"id":"quep6nMt","grouping":"Technical and Analytical Skills","question":"What software tools or systems do you use to manage health records, and how do you ensure data accuracy and confidentiality?"},{"id":"queLmctU","grouping":"Personal Attributes","question":"How do you manage stress and pressure, particularly in a fast-paced healthcare environment?"},{"id":"quelnx6s","grouping":"Personal Attributes","question":"Given the importance of accountability in healthcare, can you provide an example of how you took responsibility for an outcome in your work?"},{"id":"queEjbZe","grouping":"Welsh Language Proficiency","question":"The ability to speak Welsh is desirable for this position. Can you discuss your proficiency in Welsh and how it may benefit your role?"}]} ![]()
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Practice Interview
Practice Interview
Medical Secretary Team Leader • Cardiff
Velindre University NHS Trust
Thank you for your interest in the position of Medical Secretary Team Leader
in Cardiff
with Velindre University NHS Trust.
Velindre University NHS Trust
This is a video practice interview and we use your
computer's webcam & microphone device's camera phone's camera
to record your answers.
We record your answers one at a time. The whole thing should take you less than five minutes.
We record your answers one at a time. The whole thing should take you less than five minutes.
Interview Progress What to expect
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1. Can you tell us a bit about your background and how it has prepared you for the role of Medical Secretary Team Leader? Can you tell us a bit about your background and how it has prepared you for the role of Medical Secretary Team Leader?
2. What drew you to apply for a position at Velindre University NHS Trust specifically? What drew you to apply for a position at Velindre University NHS Trust specifically?
3. How would your previous colleagues describe your leadership style? How would your previous colleagues describe your leadership style?
4. Can you outline your experience in health records management and how it relates to this role? Can you outline your experience in health records management and how it relates to this role?
5. What specific health records systems have you worked with, and how proficient are you in them? What specific health records systems have you worked with, and how proficient are you in them?
6. How have you demonstrated strong decision-making and problem-solving skills in your previous roles? How have you demonstrated strong decision-making and problem-solving skills in your previous roles?
7. Can you provide an example of a time when you successfully led a team through a challenging situation? Can you provide an example of a time when you successfully led a team through a challenging situation?
8. How do you approach training and onboarding new team members in health records management? How do you approach training and onboarding new team members in health records management?
9. What strategies do you employ to motivate your team and ensure high-quality standards of work? What strategies do you employ to motivate your team and ensure high-quality standards of work?
10. In your experience, what is the best way to handle a patient's complaint or concern? Can you provide an example? In your experience, what is the best way to handle a patient's complaint or concern? Can you provide an example?
11. How do you ensure effective communication with patients and their families when they have questions regarding their health records? How do you ensure effective communication with patients and their families when they have questions regarding their health records?
12. How would you contribute to the health records management strategy at Velindre University NHS Trust? How would you contribute to the health records management strategy at Velindre University NHS Trust?
13. What processes have you implemented in the past that improved waiting list management, and what were the outcomes? What processes have you implemented in the past that improved waiting list management, and what were the outcomes?
14. How do you keep yourself updated with changes in NHS policies and procedures, and how do you integrate that knowledge into your work? How do you keep yourself updated with changes in NHS policies and procedures, and how do you integrate that knowledge into your work?
15. Can you discuss your experience with presenting complex statistical information and how you ensure it's understood by all staff? Can you discuss your experience with presenting complex statistical information and how you ensure it's understood by all staff?
16. What software tools or systems do you use to manage health records, and how do you ensure data accuracy and confidentiality? What software tools or systems do you use to manage health records, and how do you ensure data accuracy and confidentiality?
17. How do you manage stress and pressure, particularly in a fast-paced healthcare environment? How do you manage stress and pressure, particularly in a fast-paced healthcare environment?
18. Given the importance of accountability in healthcare, can you provide an example of how you took responsibility for an outcome in your work? Given the importance of accountability in healthcare, can you provide an example of how you took responsibility for an outcome in your work?
19. The ability to speak Welsh is desirable for this position. Can you discuss your proficiency in Welsh and how it may benefit your role? The ability to speak Welsh is desirable for this position. Can you discuss your proficiency in Welsh and how it may benefit your role?
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{"interviewQueryText":"What are some good interview questions in British English for the job description below?\n\n-------------------------------------------\n\nMedical Secretary Team Leader with Velindre University NHS Trust in Cardiff, Wales, United Kingdom\n\n Job Summary Health Records Team Leader will lead the Medical Secretarial team within Velindre Health Records. Contribute to the health records management strategy for the organisation, ensuring that recommendations are agreed and implemented within timescales. To be responsible for ensuring that systems are in place to achieve delivery of the Directorate's patient access targets via the implementation of new processes and procedures and updating the Health Records Manager The post holder is responsible for the practical management of Outpatient waiting lists, working closely within the Health Records Manager to ensure waiting list improvements and national targets are achieved. Main duties of the job To present highly complex statistical information to staff to assist with ongoing service improvement. The post holder is responsible for supporting the Health Records Manager in the achievement of all elective access targets. The post holder will be responsible for training all staff in the rules and guidance for Outpatient Bookings delivery under the direction of the Health Records Manager The post holder will provide support and line management to the Medical Secretarial Teams administration teams ensuring optimum utilisation of outpatient capacity. The post holder will be required to cover vacancies/sickness of the Outpatient booking administration teams Acts as the first point of contact for patient and relatives who wish to raise compliments, concerns or complaints when attending as an out-patient. The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply. About Us Here at Velindre University NHS Trust we are extremely proud of the specialist services we provide across the whole of Wales in our cutting-edge Velindre Cancer Centre and ouraward-winning Welsh Blood Service , as well as the expertise of our corporate functions that bring the two divisions together. We are also fortunate to host the NHS Wales Shared Services Partnership and Health Technology Wales and have developed strong partnership working with these expert services. Formed in 1999, the Trust has a dedicated workforce that continuously strives to apply the key principles of value based healthcare through a wide array of roles. We play a vital role in the communities we support and have ambitious plans for the future to continue to improve the services we deliver. We strive to maintain our core values in everything we do by being; accountable, bold, caring and dynamic, and ensuring the best possible care for our patients and donors. If you want to work for an organisation that prides itself on making a real difference and offers exciting career opportunities then Velindre University NHS Trust is the place for you. Visit our website to find out more https://velindre.nhs.wales/ Date posted 10 January 2025 Pay scheme Agenda for change Band Band 5 Salary £30,420 to £37,030 a year per annum Contract Permanent Working pattern Full-time Reference number 120-AC755-0125 Job locations Velindre Cancer Centre Velindre Road Cardiff CF14 2TL Job Description Job responsibilities You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac Responsibilities Job description Job responsibilities You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac Person Specification Qualifications Qualifications and Knowledge Essential Educated to HNC/HND level Specialist knowledge of Health Record Management acquired through experience and alternative qualifications Evidence of strong decision making, delegation, motivation, problem solving and adaptability. Desirable Foundation Certificate of the Institute of Health Records and Information Management. Degree in Health Informatics Medical Secretarial Diploma Experience Essential Extensive experience of working in a Health Records environment experience. Specialist knowledge of Health Records Systems and processes Detailed knowledge of PAS Understanding of Trust policies and procedures including HR. Desirable Extensive knowledge of WPAS, WPC and other NHS systems. Team Leader or Supervisor experience. Experience in recruitment and selection of staff Oncology Medical Secretarial Experience Aptitute and Abilities Essential Good communication skills Ability to manage difficult situations under pressure. Ability to lead and motivate a team. Demonstrate a commitment to achieving high quality standards of work. Desirable Ability to speak Welsh Person Specification Qualifications and Knowledge Essential Educated to HNC/HND level Specialist knowledge of Health Record Management acquired through experience and alternative qualifications Evidence of strong decision making, delegation, motivation, problem solving and adaptability. Desirable Foundation Certificate of the Institute of Health Records and Information Management. Degree in Health Informatics Medical Secretarial Diploma Experience Essential Extensive experience of working in a Health Records environment experience. Specialist knowledge of Health Records Systems and processes Detailed knowledge of PAS Understanding of Trust policies and procedures including HR. Desirable Extensive knowledge of WPAS, WPC and other NHS systems. Team Leader or Supervisor experience. Experience in recruitment and selection of staff Oncology Medical Secretarial Experience Aptitute and Abilities Essential Good communication skills Ability to manage difficult s"}