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Practice Interview
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Practice Interview
Practice Interview
Elective Care - Patient Services Administrator • Manchester
Totally plc
Thank you for your interest in the position of Elective Care - Patient Services Administrator
in Manchester
with Totally plc.
Totally plc
This is a video practice interview and we use your
computer's webcam & microphone device's camera phone's camera
to record your answers.
We record your answers one at a time. The whole thing should take you less than five minutes.
We record your answers one at a time. The whole thing should take you less than five minutes.
Interview Progress What to expect
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1. Can you describe your previous clerical or administrative experience in a healthcare setting? What specific duties did you perform? Can you describe your previous clerical or administrative experience in a healthcare setting? What specific duties did you perform?
2. How would you rate your proficiency with electronic patient record systems, such as System1? Can you provide examples of how you have used similar systems in the past? How would you rate your proficiency with electronic patient record systems, such as System1? Can you provide examples of how you have used similar systems in the past?
3. What qualifications do you hold that you believe are most relevant to this role? What qualifications do you hold that you believe are most relevant to this role?
4. This role demands excellent customer care skills. Can you give an example of a time when you successfully dealt with a distressed or anxious patient or family member? How did you approach the situation? This role demands excellent customer care skills. Can you give an example of a time when you successfully dealt with a distressed or anxious patient or family member? How did you approach the situation?
5. How do you ensure confidentiality and security of patient information in your administrative duties? Can you describe the policies you've followed in previous roles? How do you ensure confidentiality and security of patient information in your administrative duties? Can you describe the policies you've followed in previous roles?
6. Describe a time when you encountered a problem while managing patient appointments or waiting lists. What steps did you take to resolve it? Describe a time when you encountered a problem while managing patient appointments or waiting lists. What steps did you take to resolve it?
7. How do you prioritise your tasks when you have multiple deadlines, especially in a busy clinical environment? How do you prioritise your tasks when you have multiple deadlines, especially in a busy clinical environment?
8. Can you share your experience working within a multi-disciplinary team? What was your role and how did you contribute to team objectives? Can you share your experience working within a multi-disciplinary team? What was your role and how did you contribute to team objectives?
9. How do you handle conflicts or disagreements with colleagues in a team setting? How do you handle conflicts or disagreements with colleagues in a team setting?
10. The role involves ensuring compliance with NHS standards and targets. How do you keep yourself informed of relevant regulations and guidelines? The role involves ensuring compliance with NHS standards and targets. How do you keep yourself informed of relevant regulations and guidelines?
11. Describe your experience in maintaining accurate medical records and patient files. What strategies do you use to ensure they are up to date and compliant with record-keeping policies? Describe your experience in maintaining accurate medical records and patient files. What strategies do you use to ensure they are up to date and compliant with record-keeping policies?
12. How would you handle a situation where you receive a complaint but are unable to resolve it yourself? How would you handle a situation where you receive a complaint but are unable to resolve it yourself?
13. If you noticed that a waiting list for outpatient appointments was longer than NHS standards, what actions would you take? If you noticed that a waiting list for outpatient appointments was longer than NHS standards, what actions would you take?
14. What attracted you to this particular role at Totally plc, and how do you think you can contribute to the company’s mission to improve healthcare outcomes? What attracted you to this particular role at Totally plc, and how do you think you can contribute to the company’s mission to improve healthcare outcomes?
15. What are your career development aspirations within the healthcare sector, and how does this role fit into those goals? What are your career development aspirations within the healthcare sector, and how does this role fit into those goals?
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{"interviewQueryText":"What are some good interview questions in British English for the job description below?\n\n-------------------------------------------\n\nElective Care - Patient Services Administrator with Totally plc in Manchester, England, United Kingdom\n\nManchester, UK Req #262 14 October 2024 About The Role… As Patient Service Administrator you will provide a full and efficient administrative service to clinical teams. This will include personal dictation, and ensuring that all documentation (for example discharge summaries, operation notes, reports, theatre lists, outpatient clinic notes and clinic/appointment letters) is produced to a high standard. Ensure all information is secure and confidentiality of information is maintained at all times Having prior experience in dealing end users you will provide excellent customer care which may include communication with distressed and anxious patients and relatives, treating them with tact and empathy These three vacancies have been created to support a new contract in the Northwest. This is a 6 month fixed term contract, with potential to extend. ‘Totally seeks to improve healthcare outcomes for all through the delivery of exceptional health and wellbeing services.’ Your Day to Day … Assist in monitoring the outpatient, in-patient and day case waiting list and escalate any potential issues Ensure that waiting times meet NHS standards and targets Use multiple computer systems as required within the organisation such System1, NHS E-referrals, Ensure accurate and up-to-date patient details are maintained on patient information systems Maintain medical records and patient files in line with the Record keeping policy Respond to complaints where appropriate, escalating to Line Manager if unable to resolve Qualification, Experience & Training … Essential Minimum of 3 level 2 qualifications e.g., GCSE grade A-C or equivalent in Maths and English Clinical Document Management (CDM) System One, (Electronic Patient Record) or equivalent Previous clerical experience Working in an NHS/clinical environment e.g., hospital, GP surgery, CCG Experience of working in a multi-disciplinary team Experience of working in a healthcare setting Customer Care experience Experience of handling patient complaints Reward & Benefits… 25 days annual leave (plus 3 buy back days) Salary up to £25,000 depending on experience My Totally Rewards (online discount portal), 6% Employer Pension contribution, Share save scheme, Opportunities for career development, Employee assistance program, Virtual GP Services – 24/7 GP Appointments, WeCare Wellbeing Disclosure & Barring… Successful candidates will be required to undergo a Disclosure & Barring Check. ========================================= Other details Pay Type Salary Min Hiring Rate £20,000.00 Max Hiring Rate £25,000.00 Apply Now"}