Elective Care - Patient Services Administrator inManchester inManchester PUBLISHED 15 OCT 2024
Totally plc r7aYwIu
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14 October 2024
About The Role…
As Patient Service Administrator you will provide a full and efficient administrative service to clinical teams. This will include personal dictation, and ensuring that all documentation (for example discharge summaries, operation notes, reports, theatre lists, outpatient clinic notes and clinic/appointment letters) is produced to a high standard. Ensure all information is secure and confidentiality of information is maintained at all times
Having prior experience in dealing end users you will provide excellent customer care which may include communication with distressed and anxious patients and relatives, treating them with tact and empathy
These three vacancies have been created to support a new contract in the Northwest.
This is a 6 month fixed term contract, with potential to extend.
‘Totally seeks to improve healthcare outcomes for all through the delivery of exceptional health and wellbeing services.’
Your Day to Day
…
- Assist in monitoring the outpatient, in-patient and day case waiting list and escalate any potential issues
- Ensure that waiting times meet NHS standards and targets
- Use multiple computer systems as required within the organisation such System1, NHS E-referrals,
- Ensure accurate and up-to-date patient details are maintained on patient information systems
- Maintain medical records and patient files in line with the Record keeping policy
- Respond to complaints where appropriate, escalating to Line Manager if unable to resolve
Qualification, Experience & Training
…
Essential
- Minimum of 3 level 2 qualifications e.g., GCSE grade A-C or equivalent in Maths and English
- Clinical Document Management (CDM) System One, (Electronic Patient Record) or equivalent
- Previous clerical experience
- Working in an NHS/clinical environment e.g., hospital, GP surgery, CCG
- Experience of working in a multi-disciplinary team
- Experience of working in a healthcare setting
- Customer Care experience
- Experience of handling patient complaints
Reward & Benefits…
- 25 days annual leave (plus 3 buy back days)
- Salary up to £25,000 depending on experience
- My Totally Rewards (online discount portal),
- 6% Employer Pension contribution,
- Share save scheme,
- Opportunities for career development,
- Employee assistance program,
- Virtual GP Services – 24/7 GP Appointments,
- WeCare Wellbeing
Disclosure & Barring…
Successful candidates will be required to undergo a Disclosure & Barring Check.
=========================================
Other details
- Pay Type Salary
- Min Hiring Rate £20,000.00
- Max Hiring Rate £25,000.00
Manchester, UK Req #262
14 October 2024
About The Role…
As Patient Service Administrator you will provide a full and efficient administrative service to clinical teams. This will include personal dictation, and ensuring that all documentation (for example discharge summaries, operation notes, reports, theatre lists, outpatient clinic notes and clinic/appointment letters) is produced to a high standard. Ensure all information is secure and confidentiality of information is maintained at all times
Having prior experience in dealing end users you will provide excellent customer care which may include communication with distressed and anxious patients and relatives, treating them with tact and empathy
These three vacancies have been created to support a new contract in the Northwest.
This is a 6 month fixed term contract, with potential to extend.
‘Totally seeks to improve healthcare outcomes for all through the delivery of exceptional health and wellbeing services.’
Your Day to Day
…
Qualification, Experience & Training
…
Essential
Reward & Benefits…
Disclosure & Barring…
Successful candidates will be required to undergo a Disclosure & Barring Check.
=========================================
Other details
14 October 2024
About The Role…
As Patient Service Administrator you will provide a full and efficient administrative service to clinical teams. This will include personal dictation, and ensuring that all documentation (for example discharge summaries, operation notes, reports, theatre lists, outpatient clinic notes and clinic/appointment letters) is produced to a high standard. Ensure all information is secure and confidentiality of information is maintained at all times
Having prior experience in dealing end users you will provide excellent customer care which may include communication with distressed and anxious patients and relatives, treating them with tact and empathy
These three vacancies have been created to support a new contract in the Northwest.
This is a 6 month fixed term contract, with potential to extend.
‘Totally seeks to improve healthcare outcomes for all through the delivery of exceptional health and wellbeing services.’
Your Day to Day
…
- Assist in monitoring the outpatient, in-patient and day case waiting list and escalate any potential issues
- Ensure that waiting times meet NHS standards and targets
- Use multiple computer systems as required within the organisation such System1, NHS E-referrals,
- Ensure accurate and up-to-date patient details are maintained on patient information systems
- Maintain medical records and patient files in line with the Record keeping policy
- Respond to complaints where appropriate, escalating to Line Manager if unable to resolve
Qualification, Experience & Training
…
Essential
- Minimum of 3 level 2 qualifications e.g., GCSE grade A-C or equivalent in Maths and English
- Clinical Document Management (CDM) System One, (Electronic Patient Record) or equivalent
- Previous clerical experience
- Working in an NHS/clinical environment e.g., hospital, GP surgery, CCG
- Experience of working in a multi-disciplinary team
- Experience of working in a healthcare setting
- Customer Care experience
- Experience of handling patient complaints
Reward & Benefits…
- 25 days annual leave (plus 3 buy back days)
- Salary up to £25,000 depending on experience
- My Totally Rewards (online discount portal),
- 6% Employer Pension contribution,
- Share save scheme,
- Opportunities for career development,
- Employee assistance program,
- Virtual GP Services – 24/7 GP Appointments,
- WeCare Wellbeing
Disclosure & Barring…
Successful candidates will be required to undergo a Disclosure & Barring Check.
=========================================
Other details
- Pay Type Salary
- Min Hiring Rate £20,000.00
- Max Hiring Rate £25,000.00
More information related to this job opportunity, from jobsincare:
Here are 16 questions you could be asked if you apply for this job:
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1. Can you describe your previous clerical or administrative experience in a healthcare setting? What specific duties did you perform?
2. How would you rate your proficiency with electronic patient record systems, such as System1? Can you provide examples of how you have used similar systems in the past?
3. What qualifications do you hold that you believe are most relevant to this role?
4. This role demands excellent customer care skills. Can you give an example of a time when you successfully dealt with a distressed or anxious patient or family member? How did you approach the situation?
5. How do you ensure confidentiality and security of patient information in your administrative duties? Can you describe the policies you've followed in previous roles?
6. Describe a time when you encountered a problem while managing patient appointments or waiting lists. What steps did you take to resolve it?
7. How do you prioritise your tasks when you have multiple deadlines, especially in a busy clinical environment?
8. Can you share your experience working within a multi-disciplinary team? What was your role and how did you contribute to team objectives?
9. How do you handle conflicts or disagreements with colleagues in a team setting?
10. The role involves ensuring compliance with NHS standards and targets. How do you keep yourself informed of relevant regulations and guidelines?
11. Describe your experience in maintaining accurate medical records and patient files. What strategies do you use to ensure they are up to date and compliant with record-keeping policies?
12. How would you handle a situation where you receive a complaint but are unable to resolve it yourself?
13. If you noticed that a waiting list for outpatient appointments was longer than NHS standards, what actions would you take?
14. What attracted you to this particular role at Totally plc, and how do you think you can contribute to the company’s mission to improve healthcare outcomes?
15. What are your career development aspirations within the healthcare sector, and how does this role fit into those goals?
16. Do you have any questions about the role or the team you will be working with?
1. Can you describe your previous clerical or administrative experience in a healthcare setting? What specific duties did you perform?
2. How would you rate your proficiency with electronic patient record systems, such as System1? Can you provide examples of how you have used similar systems in the past?
3. What qualifications do you hold that you believe are most relevant to this role?
4. This role demands excellent customer care skills. Can you give an example of a time when you successfully dealt with a distressed or anxious patient or family member? How did you approach the situation?
5. How do you ensure confidentiality and security of patient information in your administrative duties? Can you describe the policies you've followed in previous roles?
6. Describe a time when you encountered a problem while managing patient appointments or waiting lists. What steps did you take to resolve it?
7. How do you prioritise your tasks when you have multiple deadlines, especially in a busy clinical environment?
8. Can you share your experience working within a multi-disciplinary team? What was your role and how did you contribute to team objectives?
9. How do you handle conflicts or disagreements with colleagues in a team setting?
10. The role involves ensuring compliance with NHS standards and targets. How do you keep yourself informed of relevant regulations and guidelines?
11. Describe your experience in maintaining accurate medical records and patient files. What strategies do you use to ensure they are up to date and compliant with record-keeping policies?
12. How would you handle a situation where you receive a complaint but are unable to resolve it yourself?
13. If you noticed that a waiting list for outpatient appointments was longer than NHS standards, what actions would you take?
14. What attracted you to this particular role at Totally plc, and how do you think you can contribute to the company’s mission to improve healthcare outcomes?
15. What are your career development aspirations within the healthcare sector, and how does this role fit into those goals?
16. Do you have any questions about the role or the team you will be working with?
Useful skills for an Elective Care - Patient Services Administrator:
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Working in elective care in the UK healthcare system, particularly in roles like nursing, allied health professions, or administrative positions, requires a diverse set of skills and qualifications. Here are some key skills and attributes needed:
Clinical Skills
1. Clinical Knowledge: Understanding of elective procedures, patient care protocols, and relevant medical conditions.
2. Assessment Skills: Ability to assess patient needs and conditions accurately.
3. Technical Proficiency: Familiarity with medical equipment used in elective procedures.
Communication Skills
1. Interpersonal Skills: Ability to communicate effectively with patients, families, and colleagues.
2. Patient Education: Skills to inform and educate patients about their procedures and recovery.
3. Documentation: Competence in accurately recording patient information and care plans.
Teamwork and Collaboration
1. Multidisciplinary Collaboration: Ability to work effectively as part of a healthcare team, collaborating with doctors, nurses, and other specialists.
2. Conflict Resolution: Skills to manage and resolve conflicts that may arise in a healthcare setting.
Organizational Skills
1. Time Management: Ability to prioritize tasks and manage time efficiently in a fast-paced environment.
2. Administrative Skills: Familiarity with scheduling, patient records, and managing workflows.
Patient-Centric Approach
1. Empathy and Compassion: Understanding and addressing patients’ emotional and psychological needs.
2. Cultural Competence: Ability to provide care that is sensitive to the diverse backgrounds and beliefs of patients.
Practical Considerations
1. Relevant Qualifications: Depending on the role, you may require specific qualifications, such as a nursing degree or certification in a relevant allied health profession.
2. Regulatory Knowledge: Understanding of UK healthcare regulations, such as those established by the Care Quality Commission (CQC) and guidelines from the National Health Service (NHS).
Continuous Professional Development
1. Adaptability: Willingness to adapt to new methods, technologies, and procedures as they evolve within the healthcare system.
2. Lifelong Learning: Commitment to ongoing professional development and staying current with best practices and new treatments.
Additional Skills Depending on Role
- Leadership and Management Skills: For those in managerial positions, skills in leadership, budgeting, and resource management are important.
- Research and Analytical Skills: For roles involving data analysis or research, being able to analyze patient outcomes and improve quality of care may also be important.
More about Manchester Click to view
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Manchester is a major city in the northwest of England, known for its rich industrial heritage, vibrant cultural scene, and significant contributions to music, sport, and innovation. Here are some key aspects of Manchester:
History
- Industrial Revolution: Manchester played a pivotal role during the Industrial Revolution, becoming a global center for textile manufacture and earning the nickname "Cottonopolis" due to its cotton industry. The development of the Manchester Ship Canal in the 1890s also facilitated trade and commerce.
- Post-War Decline and Regeneration: Following the decline of the textile industry in the mid-20th century, Manchester faced economic challenges. However, in recent decades, the city has undergone significant regeneration, with a focus on cultural, educational, and commercial development.
Culture
- Music: Manchester has a vibrant music scene and is known for producing influential bands and artists, including The Smiths, Oasis, and Joy Division. The city hosts various music festivals and events throughout the year.
- Theatre and Arts: The city is home to renowned venues such as the Royal Exchange Theatre and the Manchester Art Gallery. The Manchester International Festival, held every two years, showcases innovative performances and installations from local and international artists.
- Sport: Manchester is famous for its sports culture, particularly football. It is home to two of the English Premier League's most successful clubs: Manchester United and Manchester City. The city also hosts various sporting events and is a center for athletics and rugby.
Education and Innovation
- Universities: Manchester is home to several prestigious universities, including the University of Manchester and Manchester Metropolitan University, which contribute to the city's reputation as a hub for education and research.
- Science and Technology: The city has a strong focus on science and technology, with numerous research institutions and businesses in the fields of health, materials science, and engineering.
Economy
- Diverse Economy: Manchester’s economy is diverse, with strengths in sectors such as finance, digital technology, healthcare, and logistics. The city has seen growth in startups and innovation in recent years, particularly in the tech sector.
Attractions
- Historical Landmarks: Notable landmarks include Manchester Town Hall, with its stunning Gothic architecture, and the John Rylands Library, a stunning neo-Gothic building that houses a significant collection of rare books and manuscripts.
- Museums: The Science and Industry Museum, reflecting Manchester's industrial past, and the Museum of Manchester offer insights into the city's history and culture.
- Shopping and Dining: Manchester boasts a vibrant shopping scene, including the famous Trafford Centre and the Northern Quarter, known for its independent shops, cafes, and restaurants.
inManchester
53.48075866699219 -2.2426304817199707 Manchester, England, United Kingdom 
Locations are approximate.
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