{"interviewQueryText":"What are some good interview questions in British English for the job description below?\n\n-------------------------------------------\n\nPatient and Carer Experience Officer with Gloucestershire Health and Care NHS Foundation Trust in Brockworth, England, United Kingdom\n\nThe Patient and Carer Experience Team is looking to recruit an exceptional candidate on a part-time, permanent basis, as a Patient and Carer Experience Officer. Are you committed to improving the quality of clinical services to ensure high standards of clinical care are provided to patients, their families and carers? Would you enjoy engaging with people from a range of backgrounds to understand their experiences and share learning? If the answer is yes; this is an exciting and rewarding opportunity for you to develop your skills and knowledge. The ideal candidate will be interested in developing (with support) robust systems and processes and have experience of accessing clinical records. They will be an excellent communicator, have exceptional customer service skills, be a team player and be flexible in order to support the diverse and dynamic work load of the Patient and Carer Experience Team. Furthermore, they will be required to work with a wide range of colleagues within the Trust, to liaise with external stakeholders, and have good organisational awareness. To provide accessible and confidential support to patients, their families and carers by offering advice, support and rapid resolution to clinical and other service experience concerns and liaising with appropriate staff and managers across all Trust services to achieve effective outcomes. To gather and respond to compliments, comments and concerns, and with support take an active part in the complaint resolution process. To support a proactive, positive, evidence based and Trustwide approach to gathering patient experience information, ensuring that patients, their families and carers receive timely responses and feedback. Encourage staff to act upon this information promoting a culture of learning from these experiences within the Trust. To support the Patient and Carer Experience Team to collect, analyse and disseminate information obtained from complaints, concerns, patient surveys and other sources of feedback e.g. NHS Choices. Work alongside colleagues within the Patient and Carer Experience Team to ensure that correct and appropriate responses are provided. We have in excess of 5000 staff working over 50 sites, providing a diverse range of services. We strive to support an organisational culture that is welcoming, builds and celebrates inclusivity and diversity and provides a sense of belonging and trust. About The annual NHS Staff Survey gives our people the opportunity to tell us about their experience working at the Trust. For the 2023 survey just over 2800 colleagues gave us their views (58.5%). It was great to see from the results that colleagues are saying that: 89.7% believe they are making a positive difference to patients/service users; 73.3% would recommend the organisation as a place to work; 82.4% agree that care of patients and service users is the organisations priority; 76.7% would be happy with the standard of care for a friend or relative Our results put us as 5th nationally as a Community, Mental Health and Learning Disabilities NHS Employer of Choice and 1st equal amongst all NHS Provider Trusts in the South West. However, we know we have more to do and will continue to drive forward our commitment to making GHC a Great Place to Work. For further details / informal visits contact: Name: Marit Endresen Job title: Patient and Carer Experience Team Manager Email address: Marit.Endresen@ghc.nhs.uk Telephone number: 07966 526386"}