Patient and Carer Experience Officer inBrockworth inBrockworth PUBLISHED
SAT 4 JAN 2025
Opportunity to make a positive impact on patient and carer experiences, contributing to the quality of clinical services.
Engagement with a diverse range of people and backgrounds, enhancing interpersonal and communication skills.
Possibility for professional development and skill enhancement within a supportive team environment.
Access to valuable insights from patient feedback, which can influence service improvements and organizational learning.
Collaboration with a wide range of colleagues and external stakeholders, fostering teamwork and networking opportunities.
Work in an inclusive and welcoming organisational culture that prioritizes employee well-being and diversity.
High employee satisfaction ratings, indicating a positive work environment and support for career growth.
The Gloucestershire Health and Care NHS Foundation Trust is seeking a part-time, permanent Patient and Carer Experience Officer to join their Patient and Carer Experience Team. The ideal candidate will be dedicated to enhancing clinical service quality and ensuring high standards of care for patients, families, and caregivers. Key responsibilities include providing accessible and confidential support to resolve clinical service concerns, facilitating effective communication among various stakeholders, and promoting a culture of learning from patient feedback. The role demands excellent communication and customer service skills, as well as a collaborative and flexible approach to meet the diverse needs of the organisation.
Candidates should possess experience in accessing clinical records and an interest in establishing robust support systems. The position offers an opportunity to contribute to a positive organisational culture that values inclusivity and diversity, while also gathering and analyzing patient experience data to drive improvements within the Trust. This is a rewarding role for those passionate about making a meaningful difference in their community.
Candidates should possess experience in accessing clinical records and an interest in establishing robust support systems. The position offers an opportunity to contribute to a positive organisational culture that values inclusivity and diversity, while also gathering and analyzing patient experience data to drive improvements within the Trust. This is a rewarding role for those passionate about making a meaningful difference in their community.
The Patient and Carer Experience Team is looking to recruit an exceptional candidate on a part-time, permanent basis, as a Patient and Carer Experience Officer.
Are you committed to improving the quality of clinical services to ensure high standards of clinical care are provided to patients, their families and carers? Would you enjoy engaging with people from a range of backgrounds to understand their experiences and share learning? If the answer is yes; this is an exciting and rewarding opportunity for you to develop your skills and knowledge.
The ideal candidate will be interested in developing (with support) robust systems and processes and have experience of accessing clinical records. They will be an excellent communicator, have exceptional customer service skills, be a team player and be flexible in order to support the diverse and dynamic work load of the Patient and Carer Experience Team. Furthermore, they will be required to work with a wide range of colleagues within the Trust, to liaise with external stakeholders, and have good organisational awareness.
About
The annual NHS Staff Survey gives our people the opportunity to tell us about their experience working at the Trust. For the 2023 survey just over 2800 colleagues gave us their views (58.5%). It was great to see from the results that colleagues are saying that:
For further details / informal visits contact: Name: Marit Endresen Job title: Patient and Carer Experience Team Manager Email address: Telephone number:
Are you committed to improving the quality of clinical services to ensure high standards of clinical care are provided to patients, their families and carers? Would you enjoy engaging with people from a range of backgrounds to understand their experiences and share learning? If the answer is yes; this is an exciting and rewarding opportunity for you to develop your skills and knowledge.
The ideal candidate will be interested in developing (with support) robust systems and processes and have experience of accessing clinical records. They will be an excellent communicator, have exceptional customer service skills, be a team player and be flexible in order to support the diverse and dynamic work load of the Patient and Carer Experience Team. Furthermore, they will be required to work with a wide range of colleagues within the Trust, to liaise with external stakeholders, and have good organisational awareness.
- To provide accessible and confidential support to patients, their families and carers by offering advice, support and rapid resolution to clinical and other service experience concerns and liaising with appropriate staff and managers across all Trust services to achieve effective outcomes.
- To gather and respond to compliments, comments and concerns, and with support take an active part in the complaint resolution process.
- To support a proactive, positive, evidence based and Trustwide approach to gathering patient experience information, ensuring that patients, their families and carers receive timely responses and feedback. Encourage staff to act upon this information promoting a culture of learning from these experiences within the Trust.
- To support the Patient and Carer Experience Team to collect, analyse and disseminate information obtained from complaints, concerns, patient surveys and other sources of feedback e.g. NHS Choices.
- Work alongside colleagues within the Patient and Carer Experience Team to ensure that correct and appropriate responses are provided.
About
The annual NHS Staff Survey gives our people the opportunity to tell us about their experience working at the Trust. For the 2023 survey just over 2800 colleagues gave us their views (58.5%). It was great to see from the results that colleagues are saying that:
- 89.7% believe they are making a positive difference to patients/service users;
- 73.3% would recommend the organisation as a place to work;
- 82.4% agree that care of patients and service users is the organisations priority;
- 76.7% would be happy with the standard of care for a friend or relative
For further details / informal visits contact: Name: Marit Endresen Job title: Patient and Carer Experience Team Manager Email address: Telephone number:
More information related to this job opportunity, from jobsincare:
Possible interview questions for this job
Click to
view Start practice interview
NEW!
Please wait...this will take a moment...
Please wait...this will take a moment...
More about the NHS
The National Health Service (NHS) is a cornerstone of healthcare in the United Kingdom, established in 1948 with the simple yet profound principle of providing healthcare to all citizens, free at the point of use. This revolutionary system aimed to ensure that access to medical services would not depend on an individual’s financial situation, a concept that has since become fundamental to British societal values. Learn more...
More about MENTAL HEALTH
Mental health has emerged as a critical issue in the United Kingdom, particularly in the wake of the COVID-19 pandemic. The crisis highlighted the fragility of mental well-being across different demographics, from children and adolescents to adults and the elderly. It has sparked a wider conversation about the importance of mental health care, accessibility, and the stigmas often associated with mental illnesses. Learn more...
More from Gloucestershire Health and Care NHS Foundation Trust
inBrockworth
51.84650802612305 -2.1608328819274902 Brockworth, England, United Kingdom 
Locations
are approximate.
Learn more
What might it look like to work here?
Stand by, we'll show you...
Stand by, we'll show you...
This image is not representative.
Learn more