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Practice Interview
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Practice Interview
Practice Interview
Front of House Staff • Edinburgh
Sodexo
Thank you for your interest in the position of Front of House Staff
in Edinburgh
with Sodexo.
Sodexo
This is a video practice interview and we use your
computer's webcam & microphone device's camera phone's camera
to record your answers.
We record your answers one at a time. The whole thing should take you less than five minutes.
We record your answers one at a time. The whole thing should take you less than five minutes.
Interview Progress What to expect
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Then, we'll ask you to answer one or more questions of your choice from the list below:
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1. Can you tell us about your previous experience in a customer-facing role? Can you tell us about your previous experience in a customer-facing role?
2. What attracted you to apply for this position at the Royal Botanic Garden Edinburgh? What attracted you to apply for this position at the Royal Botanic Garden Edinburgh?
3. Have you ever worked in a café or restaurant environment before? If so, what were your responsibilities? Have you ever worked in a café or restaurant environment before? If so, what were your responsibilities?
4. How would you define exceptional customer service? Can you provide an example of a time when you delivered this? How would you define exceptional customer service? Can you provide an example of a time when you delivered this?
5. Describe a situation where you dealt with a difficult customer. How did you handle it? Describe a situation where you dealt with a difficult customer. How did you handle it?
6. What steps do you take to ensure that customers feel welcomed and valued? What steps do you take to ensure that customers feel welcomed and valued?
7. Can you describe your approach to teamwork in a busy environment? Can you describe your approach to teamwork in a busy environment?
8. How do you handle stress and pressure during peak times? How do you handle stress and pressure during peak times?
9. Have you experienced a situation where you had to support a colleague? What did you do? Have you experienced a situation where you had to support a colleague? What did you do?
10. What do you know about the importance of using local and seasonal produce in the food industry? What do you know about the importance of using local and seasonal produce in the food industry?
11. Can you discuss your familiarity with food and beverage menus? How do you stay updated on them? Can you discuss your familiarity with food and beverage menus? How do you stay updated on them?
12. How do you ensure cleanliness and safety in the work environment? How do you ensure cleanliness and safety in the work environment?
13. What motivates you to deliver high standards of service daily? What motivates you to deliver high standards of service daily?
14. How do you maintain a positive attitude, especially during challenging shifts? How do you maintain a positive attitude, especially during challenging shifts?
15. What does being part of a team mean to you? What does being part of a team mean to you?
16. Are you available to work weekends and flexible hours? How would you manage your schedule to accommodate this? Are you available to work weekends and flexible hours? How would you manage your schedule to accommodate this?
17. How do you feel about potentially working during events or peak seasons? How do you feel about potentially working during events or peak seasons?
18. How important is personal presentation in a front of house role, and how do you maintain standards? How important is personal presentation in a front of house role, and how do you maintain standards?
19. Can you share your thoughts on how first impressions impact customer experiences? Can you share your thoughts on how first impressions impact customer experiences?
20. What are your career aspirations within the hospitality industry? How does this role align with those goals? What are your career aspirations within the hospitality industry? How does this role align with those goals?
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{"interviewQueryText":"What are some good interview questions in British English for the job description below?\n\n-------------------------------------------\n\nFront of House Staff with Sodexo in Edinburgh, Scotland, United Kingdom\n\n Job Introduction Heritage Portfolio are looking for enthusiastic casual, Part Time and Full Time Front of House staff for the Royal Botanic Garden Edinburgh. It is one of the world's leading botanical gardens, home to a spectacular and diverse living collection of plants. After the refurbishment 2021, our cafes are now destinations in their own right, set in the most beautiful of surroundings. Our emphasis is on fresh, delicious food prepared daily on site using local and seasonal produce including fruit, vegetables and herbs grown right here in our very own Botanics Kitchen Garden! Working flexible shift patterns, we are looking for outstanding customer focused individuals, our people not only look after our customers and clients, they are also the heart and soul of our business. Renowned for being a cut above the rest, we would love for you to join the team! Applicants must be available to work on the weekends Rate of Pay: £12 per hour What’s In It For You Casual role, paid weekly Accrue holiday pay as you work Meals on shift Internal promotion opportunities On-going training and support Uniform provided Flexible working hours Refer a friend scheme Role Responsibility What You’ll Do Serving guests in a friendly, welcoming, and efficient manner while maintaining a clean and safe work environment. Ensure the highest level of service and attention to detail is given to customers. Welcoming guests, taking orders and serving food and beverages to guests Clean and sanitize equipment and tables Care about customer satisfaction and deliver the optimal client service experience Help answer questions and make suggestions regarding food and beverage choices The Ideal Candidate What You’ll Bring Positive, friendly and professional attitude Previous experience in a similar environment preferred A team player with an ability to work in a busy, fast paced environment Commitment & passion to deliver the highest standards of customer service Excellent verbal communication and customer service skills A high standard of personal presentation About The Company Heritage Portfolio is the sub-segment of Sodexo Live! that produces outstanding catering and event services for our cultural destinations. These include exceptional “in-house” café services in some of Britain’s leading visitor attractions such as V&A Dundee, The Signet Library, The Scottish National Gallery, private parties and dining, weddings and prestigious events. Our mantra is “Never standing still” and as we grow and flourish in the world of bespoke events and venues, we remain true to our original ethos: to provide an amazing experience that goes beyond the remarkable food we serve. Therefore we always looking for passionate, enthusiastic and motivated individuals to join our team and take pride in the work they deliver."}