1. Can you tell us about yourself and your experience in HR administration?
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Practice Interview
Employment Services Administrator • St Helens
Mersey and West Lancashire Teaching Hospitals NHS Trust
Thank you for your interest in the position of Employment Services Administrator
in St Helens
with Mersey and West Lancashire Teaching Hospitals NHS Trust.
Mersey and West Lancashire Teaching Hospitals NHS Trust
This is a video practice interview and we use your
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We record your answers one at a time. The whole thing should take you less than five minutes.
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1. Can you tell us about yourself and your experience in HR administration? Can you tell us about yourself and your experience in HR administration?
2. Why are you interested in this Employment Services Administrator role with Mersey and West Lancashire Teaching Hospitals NHS Trust? Why are you interested in this Employment Services Administrator role with Mersey and West Lancashire Teaching Hospitals NHS Trust?
3. What do you know about our Trust and its mission to provide Five Star Patient Care? What do you know about our Trust and its mission to provide Five Star Patient Care?
4. Describe your experience with payroll systems, particularly any experience you have using ESR or similar HR systems. Describe your experience with payroll systems, particularly any experience you have using ESR or similar HR systems.
5. Can you provide an example of a time when you accurately processed a large volume of data? What steps did you take to ensure accuracy? Can you provide an example of a time when you accurately processed a large volume of data? What steps did you take to ensure accuracy?
6. Have you ever dealt with customer enquiries in a busy environment? How do you ensure that each inquiry is handled courteously and efficiently? Have you ever dealt with customer enquiries in a busy environment? How do you ensure that each inquiry is handled courteously and efficiently?
7. Tell us about your experience working on projects or audits in an administrative capacity. Tell us about your experience working on projects or audits in an administrative capacity.
8. What tools or software are you familiar with when it comes to producing reports and managing databases? What tools or software are you familiar with when it comes to producing reports and managing databases?
9. How do you prioritise your tasks when you have multiple deadlines to meet? How do you prioritise your tasks when you have multiple deadlines to meet?
10. Can you explain the process you would follow to manage new starters and terminations? Can you explain the process you would follow to manage new starters and terminations?
11. How do you approach communication with both internal stakeholders and external clients? How do you approach communication with both internal stakeholders and external clients?
12. Can you describe a time when you had to resolve a challenging issue with a colleague or client? What was the outcome? Can you describe a time when you had to resolve a challenging issue with a colleague or client? What was the outcome?
13. How would you handle a situation where you receive conflicting instructions from two different managers? How would you handle a situation where you receive conflicting instructions from two different managers?
14. What do you understand by professional registrations, and why is it important to notify managers when they are due to expire? What do you understand by professional registrations, and why is it important to notify managers when they are due to expire?
15. How do you ensure that you are compliant with Trust policies and standard operating procedures in your work? How do you ensure that you are compliant with Trust policies and standard operating procedures in your work?
16. Can you provide an example of how you have contributed to improving processes or efficiency in your previous roles? Can you provide an example of how you have contributed to improving processes or efficiency in your previous roles?
17. What do you think are the key factors in maintaining a high level of accuracy and timeliness in administrative tasks? What do you think are the key factors in maintaining a high level of accuracy and timeliness in administrative tasks?
18. How do you align your work with the broader objectives of the HR Directorate? How do you align your work with the broader objectives of the HR Directorate?
19. What are your career aspirations, and how does this role fit into your long-term goals? What are your career aspirations, and how does this role fit into your long-term goals?
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{"interviewQueryText":"What are some good interview questions in British English for the job description below?\n\n-------------------------------------------\n\nEmployment Services Administrator with Mersey and West Lancashire Teaching Hospitals NHS Trust in St Helens, England, United Kingdom\n\n Job Summary As part of the HR Directorate, the Payroll Services HR Transactional Administrator will support the provision of a professional, efficient and integrated \"one stop\" service. This includes handling customer enquiries and where possible sign posting to the most appropriate source of information. The Payroll Services HR Transactional Administrator will support the Manager with the administration of a number of projects and audits, and will carry out accurate and timely administration working in partnership with other departments, delivering an efficient and professional service Interview date: W/C 20th January 2025 Main duties of the job Delivery of accurate timely and customer focussed services within the Payroll Services Team to the employees of the Trust and other clients as applicable. Work on ongoing projects. Provide administrative support to the Payroll Services department including the processing and recording of information, production of letters and input into information systems. Ensure that all telephone enquiries to the department from both internal and external parties are handled courteously, effectively and efficiently e.g. employees, managers or prospective applicants. Notification to managers of professional registrations due to expire. Data validation on ESR. Completion of Ad Hoc reports. Run standard and ad hoc reports from the ESR system using the Discoverer and Business Intelligence tool. About us Mersey and West Lancashire Teaching Hospitals NHS Trust serves a population of over 600,000 with a workforce of over 9000 dedicated and skilled staff across 21 sites. We strongly believe that the communities we serve should all have access to Five Star Patient Care. Our Services: Acute Care Providing emergency and maternity services at Whiston, Southport and Ormskirk hospitals, and medical and surgical specialties across all our sites. Primary Care Providing primary care services at Marshalls Cross Medical Centre situated in St Helens Hospital. Community Services Providing adult community services for St Helens and a wheelchair service in Chorley, South Ribble, and West Lancashire. Our inpatient unit at Newton Community Hospital is where patients needing acute hospital beds can continue rehabilitation, freeing up space for more unwell patients. We also provide urgent care at our Urgent Treatment Centre located in St Helens town centre. Specialist Regional Services We provide the Mersey Regional Burns & Plastic Surgery Unit at Whiston Hospital and the Spinal Injuries Unit at Southport Hospital to more than 4 million people across the whole of Merseyside, West Lancashire, Cheshire, Isle of Man and North Wales. Achievements: Rated Outstanding by CQC Inspection August 2018 Top 100 places to work in the NHS (NHS Employers & Health Service Journal) National Preceptorship Accreditation (2023) for Nursing & AHP Preceptorship Programme Date posted 08 January 2025 Pay scheme Agenda for change Band Band 3 Salary £24,071 to £25,674 a year Per Annum Contract Permanent Working pattern Full-time Reference number 409-6881064 Job locations Jubilee Court Pocket Nook Street St Helens WA9 1TT Job Description Job responsibilities KEY DUTIES Delivery of accurate timely and customer focussed services within the Employment Services Team to the employees of the Trust and other clients as applicable. Provide administrative support to the Employment Services department including the processing and recording of information, production of letters and input into information systems. Ensure that all telephone enquiries to the department from both internal and external parties are handled courteously, effectively and efficiently e.g. employees, managers or prospective applicants. Process new starters, variations and terminations on ESR Notification to managers of professional registrations due to expire. Completion of Ad Hoc reports. Run standard and ad hoc reports from the ESR system using the Discoverer and Business Intelligence tool. CLINICAL & PROFESSIONAL RESPONSIBILITIES Contribute to the continuous improvement in the efficiency and effectiveness of the Employment Services Department. Contribute to the achievement of the HR Directorate and Trust Objectives. ADMINISTRATIVE RESPONSIBILITIES Provide administrative support to the Employment Services department including the processing and recording of information, production of letters and input into information systems. Support the employment services manager with the administration of audits. Respond to requests of honorary contracts, letters of access, and issue documentation in accordance with agreed timescales. Complete all factual reference requests ensuring adherence to the streamlined process. Provide cross cover within the employment services team when volumes and absence require. Ensure own workload is managed and planned in accordance with the department KPIs (schedules and deadlines). Responsible for ensuring all amendment to contracts are issued to Trust employees. Provide an advisory service on best practice employment services to all service managers. Maintenance of ESR and the department filing system. Ensure that any Trust policy or standard operating procedure that relates to own work area is followed and if areas of improvement are identified, to ensure that these are raised to the employment services manager for inclusion / change. Ensure accurate and timely input of all employee data in line with any published schedules and working in partnership with the payroll department. Run monthly reports including the fixed term contract report and advise managers of the next course of action. Produce Honorary contracts ensuri"}