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Saving... jbliZpgM NHS Scotland {"required":[],"optional":[{"id":"que8lugW","grouping":"General Questions","question":"Can you tell us a little about yourself and your background in clerical work or health records?"},{"id":"que1KsEI","grouping":"General Questions","question":"What interests you about working as a Clerical Officer in Health Records within NHS Scotland?"},{"id":"queXuS0W","grouping":"Experience and Skills","question":"You are required to have good office experience. Can you describe your previous clerical roles and the types of tasks you undertook?"},{"id":"quedlxMt","grouping":"Experience and Skills","question":"Have you had any experience working with patient management systems? If so, could you provide an example of how you used it in your previous role?"},{"id":"quekB7lB","grouping":"Experience and Skills","question":"Maintaining patient confidentiality is crucial in this role. Can you discuss how you have handled sensitive information in your past positions?"},{"id":"que0KdRx","grouping":"Experience and Skills","question":"Describe your experience with both electronic and paper-based patient records systems. Which methods do you believe are more effective, and why?"},{"id":"queMhksg","grouping":"Communication and Interpersonal Skills","question":"As this position involves interaction with patients and medical staff, how would you rate your communication skills? Could you provide an example of a challenging interaction and how you resolved it?"},{"id":"queNQSQa","grouping":"Communication and Interpersonal Skills","question":"Given the diverse population served by NHS, how do you ensure that you communicate effectively with individuals from various backgrounds?"},{"id":"quer10Cg","grouping":"Attention to Detail and Problem Solving","question":"This role requires accuracy in administering patient appointments and maintaining records. Can you describe a situation where your attention to detail made a significant difference?"},{"id":"que95S79","grouping":"Attention to Detail and Problem Solving","question":"How do you prioritise tasks when you have multiple deadlines to meet? Can you give an example from your past experience?"},{"id":"queymnzp","grouping":"Technical Proficiency","question":"How would you rate your computer literacy and keyboard skills? Can you provide examples of software or tools you’ve used in previous roles?"},{"id":"ques2xND","grouping":"Technical Proficiency","question":"What steps do you take to keep your technical skills updated, especially in administrative roles?"},{"id":"queeBcD1","grouping":"Understanding of the Organisation","question":"What do you know about NHS Greater Glasgow and Clyde, and how do you see this role contributing to the overall objectives of the organisation?"},{"id":"queIRR1M","grouping":"Understanding of the Organisation","question":"NHS Scotland promotes inclusion and diversity. How do you see these values reflected in your work?"},{"id":"que8f6vO","grouping":"Role-specific Situations","question":"If you were presented with a situation where patient records were found to be incomplete or incorrect, how would you handle it?"},{"id":"queFh8a5","grouping":"Role-specific Situations","question":"How would you manage a scenario where a patient is upset or frustrated regarding their appointment or record?"},{"id":"queMQGJn","grouping":"Availability and Commitment","question":"The shift pattern for this position includes some weekends and evenings. Are you comfortable with this schedule?"},{"id":"queocrUQ","grouping":"Availability and Commitment","question":"This is a permanent position. What motivates you to commit long-term to a role in healthcare?"},{"id":"quezdRSd","grouping":"Concluding Questions","question":"Do you have any questions for us about the role, team structure, or NHS Scotland?"}]} ![]()
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Practice Interview
Practice Interview
Clerical Officer - Health Records • Glasgow
NHS Scotland
Thank you for your interest in the position of Clerical Officer - Health Records
in Glasgow
with NHS Scotland.
NHS Scotland
This is a video practice interview and we use your
computer's webcam & microphone device's camera phone's camera
to record your answers.
We record your answers one at a time. The whole thing should take you less than five minutes.
We record your answers one at a time. The whole thing should take you less than five minutes.
Interview Progress What to expect
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Then, we'll ask you to answer one or more questions of your choice from the list below:
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1. Can you tell us a little about yourself and your background in clerical work or health records? Can you tell us a little about yourself and your background in clerical work or health records?
2. What interests you about working as a Clerical Officer in Health Records within NHS Scotland? What interests you about working as a Clerical Officer in Health Records within NHS Scotland?
3. You are required to have good office experience. Can you describe your previous clerical roles and the types of tasks you undertook? You are required to have good office experience. Can you describe your previous clerical roles and the types of tasks you undertook?
4. Have you had any experience working with patient management systems? If so, could you provide an example of how you used it in your previous role? Have you had any experience working with patient management systems? If so, could you provide an example of how you used it in your previous role?
5. Maintaining patient confidentiality is crucial in this role. Can you discuss how you have handled sensitive information in your past positions? Maintaining patient confidentiality is crucial in this role. Can you discuss how you have handled sensitive information in your past positions?
6. Describe your experience with both electronic and paper-based patient records systems. Which methods do you believe are more effective, and why? Describe your experience with both electronic and paper-based patient records systems. Which methods do you believe are more effective, and why?
7. As this position involves interaction with patients and medical staff, how would you rate your communication skills? Could you provide an example of a challenging interaction and how you resolved it? As this position involves interaction with patients and medical staff, how would you rate your communication skills? Could you provide an example of a challenging interaction and how you resolved it?
8. Given the diverse population served by NHS, how do you ensure that you communicate effectively with individuals from various backgrounds? Given the diverse population served by NHS, how do you ensure that you communicate effectively with individuals from various backgrounds?
9. This role requires accuracy in administering patient appointments and maintaining records. Can you describe a situation where your attention to detail made a significant difference? This role requires accuracy in administering patient appointments and maintaining records. Can you describe a situation where your attention to detail made a significant difference?
10. How do you prioritise tasks when you have multiple deadlines to meet? Can you give an example from your past experience? How do you prioritise tasks when you have multiple deadlines to meet? Can you give an example from your past experience?
11. How would you rate your computer literacy and keyboard skills? Can you provide examples of software or tools you’ve used in previous roles? How would you rate your computer literacy and keyboard skills? Can you provide examples of software or tools you’ve used in previous roles?
12. What steps do you take to keep your technical skills updated, especially in administrative roles? What steps do you take to keep your technical skills updated, especially in administrative roles?
13. What do you know about NHS Greater Glasgow and Clyde, and how do you see this role contributing to the overall objectives of the organisation? What do you know about NHS Greater Glasgow and Clyde, and how do you see this role contributing to the overall objectives of the organisation?
14. NHS Scotland promotes inclusion and diversity. How do you see these values reflected in your work? NHS Scotland promotes inclusion and diversity. How do you see these values reflected in your work?
15. If you were presented with a situation where patient records were found to be incomplete or incorrect, how would you handle it? If you were presented with a situation where patient records were found to be incomplete or incorrect, how would you handle it?
16. How would you manage a scenario where a patient is upset or frustrated regarding their appointment or record? How would you manage a scenario where a patient is upset or frustrated regarding their appointment or record?
17. The shift pattern for this position includes some weekends and evenings. Are you comfortable with this schedule? The shift pattern for this position includes some weekends and evenings. Are you comfortable with this schedule?
18. This is a permanent position. What motivates you to commit long-term to a role in healthcare? This is a permanent position. What motivates you to commit long-term to a role in healthcare?
19. Do you have any questions for us about the role, team structure, or NHS Scotland? Do you have any questions for us about the role, team structure, or NHS Scotland?
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{"interviewQueryText":"What are some good interview questions in British English for the job description below?\n\n-------------------------------------------\n\nClerical Officer - Health Records with NHS Scotland in Glasgow, Scotland, United Kingdom\n\nNHS Greater Glasgow and Clyde is one of the largest healthcare systems in the UK employing around 40,000 staff in a wide range of clinical and non-clinical professions and job roles. We deliver acute hospital, primary, community and mental health care services to a population of over 1.15 million and a wider population of 2.2 million when our regional and national services are included. The Shift Pattern For This Position Is Week 1 : Monday to Thursday 08:00-17:45 Week 2 : Tuesday to Friday 08:00-16:45 & Saturday 09:00-13:00 To support effective clinical care by providing an efficient Health Records service to patients, medical and nursing staff. Ensure patient appointments for outpatient clinics, day cases and inpatient admissions are administered and processed accurately and that patients’ health records remain confidential, are securely stored and are available as and when necessary. To work to support effective clinical care by providing efficient administrative, clerical and receptionist services. To maintain electronic and paper based patient records systems providing confidential, accurate and up to date information. To maintain patient demographic and administrative data through continual checking and updating of the patient management system. 3 standard grades or equivalent 1 must be English or good general education coupled with good office experience. Previous clerical experience required. Computer literate with good keyboard skills. Previous reception experience along with good communication skills required. Prior experience of using a Patient Management System (PMS) would be desirable. This is a GGC wide post. Initial Base will be Queen Elizabeth University Hospital This post is permanent Informal contact: Helen Seery/Pauline Mathieson, Senior Supervisor, 0141 452 3504, / Details on how to contact the Recruitment Service can be found within the Candidate Information Packs. This role does not meet the eligibility criteria for a or a NHS Greater Glasgow and Clyde (NHSGGC) is unable to provide candidates or employees with a Certificate of Sponsorship (CoS). Due to the anticipated response to this post it may close before the closing date noted on the advert therefore once you start your application form please complete it immediately. NHS Greater Glasgow and Clyde encourages applications from all sections of the community. We promote a culture of inclusion across the organisation and are proud of the diverse workforce we have. By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We support applications from across the Armed Forces Community, recognising military skills, experience and qualifications during the recruitment and selection process. NHS Scotland is reducing their full time working week from 37.5 to 37 hours per week from 1 April 2024 but with no change in pay. This reduction will also be applied pro rata for part time staff. This advert and any subsequent offer/contract of employment therefore reflects the new working hours. However, as not all service areas will be able to adopt the 37 hour working week immediately from 1 April 2024, you may be required to work up to an additional 30 minutes per week for a temporary period for which you would be paid until the service you are working in changes rosters or working patterns to accommodate the new reduced working week. If you have any questions or concerns please contact the Recruiting Board. Candidates should provide original and authentic responses to all questions within the application form. The use of artificial intelligence (AI), automated tools, or other third-party assistance to generate, draft, or significantly modify responses is strongly discouraged. By submitting your application, you confirm that all answers are your own work, reflect your personal knowledge, skills and experience, and have not been solely produced or altered by AI or similar technologies. Failure to comply with this requirement may result in your application being withdrawn from the application process. For application portal/log-in issues, please contact in the first instance."}