NHS Scotland rvrQq6u
Meaningful Contribution, Play a vital role in supporting effective clinical care and improving patient outcomes.
Job Stability, Permanent position within one of the largest healthcare systems in the UK, ensuring job security and stability.
Diverse Work Environment, Opportunity to work within a diverse workforce and supportive culture that promotes inclusion.
Professional Development, Gain valuable clerical and administrative experience in a healthcare setting, enhancing personal and professional skills.
Work-Life Balance, Fixed shift patterns provide a structured schedule, allowing for a better work-life balance.
Community Impact, Contribute to the health and well-being of a significant population, making a difference in the local community.
Reduced Working Hours, Upcoming reduction in full-time hours without a corresponding pay reduction starts in April 2024, enhancing employee satisfaction.
NHS Greater Glasgow and Clyde is seeking a Clerical Officer for Health Records to support clinical care by efficiently managing patient appointments and handling confidential health records. The role involves maintaining both electronic and paper-based patient information, ensuring accurate processing of outpatient clinics, day cases, and inpatient admissions while keeping patient demographic data up to date. The position requires previous clerical and reception experience, good communication skills, and proficiency in computer use, particularly with Patient Management Systems.
This permanent post is based initially at the Queen Elizabeth University Hospital with a shift pattern alternating between weekdays and a Saturday morning. Candidates must possess three standard grades or equivalent qualifications, including English, and are encouraged to submit their applications promptly due to the anticipated high response. NHS Greater Glasgow and Clyde promotes an inclusive work environment and welcomes applications from diverse backgrounds, including the Armed Forces Community.
This permanent post is based initially at the Queen Elizabeth University Hospital with a shift pattern alternating between weekdays and a Saturday morning. Candidates must possess three standard grades or equivalent qualifications, including English, and are encouraged to submit their applications promptly due to the anticipated high response. NHS Greater Glasgow and Clyde promotes an inclusive work environment and welcomes applications from diverse backgrounds, including the Armed Forces Community.
NHS Greater Glasgow and Clyde is one of the largest healthcare systems in the UK employing around 40,000 staff in a wide range of clinical and non-clinical professions and job roles. We deliver acute hospital, primary, community and mental health care services to a population of over 1.15 million and a wider population of 2.2 million when our regional and national services are included.
The Shift Pattern For This Position Is
Week 1 : Monday to Thursday 08:00-17:45
Week 2 : Tuesday to Friday 08:00-16:45 & Saturday 09:00-13:00
To support effective clinical care by providing an efficient Health Records service to patients, medical and nursing staff. Ensure patient appointments for outpatient clinics, day cases and inpatient admissions are administered and processed accurately and that patients’ health records remain confidential, are securely stored and are available as and when necessary.
To work to support effective clinical care by providing efficient administrative, clerical and receptionist services. To maintain electronic and paper based patient records systems providing confidential, accurate and up to date information. To maintain patient demographic and administrative data through continual checking and updating of the patient management system.
This post is permanent
Informal contact: Helen Seery/Pauline Mathieson, Senior Supervisor, , /
Details on how to contact the Recruitment Service can be found within the Candidate Information Packs.
This role does not meet the eligibility criteria for a or a NHS Greater Glasgow and Clyde (NHSGGC) is unable to provide candidates or employees with a Certificate of Sponsorship (CoS).
Due to the anticipated response to this post it may close before the closing date noted on the advert therefore once you start your application form please complete it immediately.
NHS Greater Glasgow and Clyde encourages applications from all sections of the community. We promote a culture of inclusion across the organisation and are proud of the diverse workforce we have.
By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We support applications from across the Armed Forces Community, recognising military skills, experience and qualifications during the recruitment and selection process.
NHS Scotland is reducing their full time working week from 37.5 to 37 hours per week from 1 April 2024 but with no change in pay. This reduction will also be applied pro rata for part time staff. This advert and any subsequent offer/contract of employment therefore reflects the new working hours. However, as not all service areas will be able to adopt the 37 hour working week immediately from 1 April 2024, you may be required to work up to an additional 30 minutes per week for a temporary period for which you would be paid until the service you are working in changes rosters or working patterns to accommodate the new reduced working week. If you have any questions or concerns please contact the Recruiting Board.
Candidates should provide original and authentic responses to all questions within the application form. The use of artificial intelligence (AI), automated tools, or other third-party assistance to generate, draft, or significantly modify responses is strongly discouraged. By submitting your application, you confirm that all answers are your own work, reflect your personal knowledge, skills and experience, and have not been solely produced or altered by AI or similar technologies.
Failure to comply with this requirement may result in your application being withdrawn from the application process.
For application portal/log-in issues, please contact in the first instance.
The Shift Pattern For This Position Is
Week 1 : Monday to Thursday 08:00-17:45
Week 2 : Tuesday to Friday 08:00-16:45 & Saturday 09:00-13:00
To support effective clinical care by providing an efficient Health Records service to patients, medical and nursing staff. Ensure patient appointments for outpatient clinics, day cases and inpatient admissions are administered and processed accurately and that patients’ health records remain confidential, are securely stored and are available as and when necessary.
To work to support effective clinical care by providing efficient administrative, clerical and receptionist services. To maintain electronic and paper based patient records systems providing confidential, accurate and up to date information. To maintain patient demographic and administrative data through continual checking and updating of the patient management system.
- 3 standard grades or equivalent 1 must be English or good general education coupled with good office experience.
- Previous clerical experience required.
- Computer literate with good keyboard skills.
- Previous reception experience along with good communication skills required.
- Prior experience of using a Patient Management System (PMS) would be desirable.
This post is permanent
Informal contact: Helen Seery/Pauline Mathieson, Senior Supervisor, , /
Details on how to contact the Recruitment Service can be found within the Candidate Information Packs.
This role does not meet the eligibility criteria for a or a NHS Greater Glasgow and Clyde (NHSGGC) is unable to provide candidates or employees with a Certificate of Sponsorship (CoS).
Due to the anticipated response to this post it may close before the closing date noted on the advert therefore once you start your application form please complete it immediately.
NHS Greater Glasgow and Clyde encourages applications from all sections of the community. We promote a culture of inclusion across the organisation and are proud of the diverse workforce we have.
By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We support applications from across the Armed Forces Community, recognising military skills, experience and qualifications during the recruitment and selection process.
NHS Scotland is reducing their full time working week from 37.5 to 37 hours per week from 1 April 2024 but with no change in pay. This reduction will also be applied pro rata for part time staff. This advert and any subsequent offer/contract of employment therefore reflects the new working hours. However, as not all service areas will be able to adopt the 37 hour working week immediately from 1 April 2024, you may be required to work up to an additional 30 minutes per week for a temporary period for which you would be paid until the service you are working in changes rosters or working patterns to accommodate the new reduced working week. If you have any questions or concerns please contact the Recruiting Board.
Candidates should provide original and authentic responses to all questions within the application form. The use of artificial intelligence (AI), automated tools, or other third-party assistance to generate, draft, or significantly modify responses is strongly discouraged. By submitting your application, you confirm that all answers are your own work, reflect your personal knowledge, skills and experience, and have not been solely produced or altered by AI or similar technologies.
Failure to comply with this requirement may result in your application being withdrawn from the application process.
For application portal/log-in issues, please contact in the first instance.
More information related to this job opportunity, from jobsincare:
Here are 5 questions you could be
asked
if you apply for this job:
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1. Can you tell us a little about yourself and your background in clerical work or health records?
2. What interests you about working as a Clerical Officer in Health Records within NHS Scotland?
3. You are required to have good office experience. Can you describe your previous clerical roles and the types of tasks you undertook?
4. Have you had any experience working with patient management systems? If so, could you provide an example of how you used it in your previous role?
5. Maintaining patient confidentiality is crucial in this role. Can you discuss how you have handled sensitive information in your past positions?
1. Can you tell us a little about yourself and your background in clerical work or health records?
2. What interests you about working as a Clerical Officer in Health Records within NHS Scotland?
3. You are required to have good office experience. Can you describe your previous clerical roles and the types of tasks you undertook?
4. Have you had any experience working with patient management systems? If so, could you provide an example of how you used it in your previous role?
5. Maintaining patient confidentiality is crucial in this role. Can you discuss how you have handled sensitive information in your past positions?
More about the NHS
The National Health Service (NHS) is a cornerstone of healthcare in the United Kingdom, established in 1948 with the simple yet profound principle of providing healthcare to all citizens, free at the point of use. This revolutionary system aimed to ensure that access to medical services would not depend on an individual’s financial situation, a concept that has since become fundamental to British societal values. Learn more...
More about MENTAL HEALTH
Mental health has emerged as a critical issue in the United Kingdom, particularly in the wake of the COVID-19 pandemic. The crisis highlighted the fragility of mental well-being across different demographics, from children and adolescents to adults and the elderly. It has sparked a wider conversation about the importance of mental health care, accessibility, and the stigmas often associated with mental illnesses. Learn more...
Useful skills for a Clerical Officer - Health Records:
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To work as a Clerical Officer in the UK, you typically need a combination of administrative, communicative, and IT skills. Here are the key skills that are often required or beneficial for this role:
1. Organizational Skills: Ability to maintain files, records, and documents in an orderly manner, and to manage multiple tasks efficiently.
2. Attention to Detail: Accuracy is crucial in data entry and record-keeping, as clerical officers often deal with sensitive information.
3. IT Skills: Proficiency in using office software such as Microsoft Office (Word, Excel, Outlook) and familiarity with databases and other office equipment.
4. Communication Skills: Strong verbal and written communication skills are necessary for interacting with colleagues, clients, and stakeholders.
5. Customer Service Skills: Ability to deal courteously and effectively with members of the public and respond to inquiries.
6. Problem-Solving Skills: Ability to identify issues and find effective solutions can be helpful in managing day-to-day office challenges.
7. Time Management: Ability to prioritize tasks to meet deadlines and manage one's own time effectively in a busy work environment.
8. Teamwork: Ability to work well within a team and support colleagues in achieving common goals.
9. Confidentiality and Discretion: Understanding the importance of confidentiality, especially when handling sensitive personal information.
10. Basic Numeracy Skills: Ability to perform basic arithmetic, which is often necessary for handling invoices, budgets, and financial records.
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