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Saving... jblia7HT Optegra Eye Health Care {"required":[],"optional":[{"id":"quebk8qB","grouping":"General Questions","question":"Can you tell us a bit about yourself and your career journey that led you to apply for this role?"},{"id":"quemTfxS","grouping":"General Questions","question":"What attracted you to Optegra and this position specifically?"},{"id":"queplpcw","grouping":"General Questions","question":"How do you envision contributing to the Optegra team and enhancing patient experiences?"},{"id":"queUQrUH","grouping":"Experience & Skills","question":"Can you describe your previous experience working in a healthcare environment? What were your key responsibilities?"},{"id":"quesC5gW","grouping":"Experience & Skills","question":"This role requires experience with patient administration systems. Can you elaborate on your familiarity with such systems and how you've used them in previous roles?"},{"id":"queqzzTH","grouping":"Experience & Skills","question":"How do you ensure accuracy and attention to detail when managing patient records and appointments?"},{"id":"queygidz","grouping":"Customer Service","question":"Providing excellent customer service is crucial in this role. Can you give an example of a time when you went above and beyond for a patient or customer?"},{"id":"quevHBIC","grouping":"Customer Service","question":"How would you handle a situation where a patient is frustrated or displaying challenging behaviour?"},{"id":"quePooWk","grouping":"Customer Service","question":"What strategies do you employ to maintain calm and professionalism in high-pressure scenarios, especially in a healthcare setting?"},{"id":"quedB5lu","grouping":"Communication","question":"How do you communicate complex medical information to patients who may not have a healthcare background?"},{"id":"quecoja1","grouping":"Communication","question":"Can you provide an example of how you’ve effectively built relationships with colleagues and patients in your past positions?"},{"id":"quep2Mdx","grouping":"Motivation & Organisation","question":"This position requires strong organisational skills. How do you prioritise your daily tasks, especially when dealing with multiple patients' needs?"},{"id":"queHmak0","grouping":"Motivation & Organisation","question":"How do you adapt your work when priorities change, particularly in a busy healthcare setting?"},{"id":"quezUhKw","grouping":"Company Values & Culture","question":"Optegra values inclusivity and a supportive team. Can you discuss a time when you contributed to a positive team environment or supported a colleague?"},{"id":"quescSvc","grouping":"Company Values & Culture","question":"What does \"delivering the highest standards of patient care\" mean to you, and how do you embody this in your work?"},{"id":"quew32yF","grouping":"Training & Development","question":"Are you open to ongoing training and development? How do you prefer to learn new skills or gain knowledge in your field?"},{"id":"queKkhM0","grouping":"Future Perspectives","question":"Where do you see yourself in the next few years within the healthcare sector? What goals do you have in terms of career development?"},{"id":"quegH2p1","grouping":"Future Perspectives","question":"How would you measure your success in this role after six months on the job?"},{"id":"queLUrZz","grouping":"Scenario-Based Questions","question":"Imagine a situation where a patient is unsure about their treatment options. How would you guide them through understanding the available options?"}]} ![]()
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Practice Interview
Practice Interview
NHS Patient Services Administrator - Hybrid • Manchester
Optegra Eye Health Care
Thank you for your interest in the position of NHS Patient Services Administrator - Hybrid
in Manchester
with Optegra Eye Health Care.
Optegra Eye Health Care
This is a video practice interview and we use your
computer's webcam & microphone device's camera phone's camera
to record your answers.
We record your answers one at a time. The whole thing should take you less than five minutes.
We record your answers one at a time. The whole thing should take you less than five minutes.
Interview Progress What to expect
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Then, we'll ask you to answer one or more questions of your choice from the list below:
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1. Can you tell us a bit about yourself and your career journey that led you to apply for this role? Can you tell us a bit about yourself and your career journey that led you to apply for this role?
2. What attracted you to Optegra and this position specifically? What attracted you to Optegra and this position specifically?
3. How do you envision contributing to the Optegra team and enhancing patient experiences? How do you envision contributing to the Optegra team and enhancing patient experiences?
4. Can you describe your previous experience working in a healthcare environment? What were your key responsibilities? Can you describe your previous experience working in a healthcare environment? What were your key responsibilities?
5. This role requires experience with patient administration systems. Can you elaborate on your familiarity with such systems and how you've used them in previous roles? This role requires experience with patient administration systems. Can you elaborate on your familiarity with such systems and how you've used them in previous roles?
6. How do you ensure accuracy and attention to detail when managing patient records and appointments? How do you ensure accuracy and attention to detail when managing patient records and appointments?
7. Providing excellent customer service is crucial in this role. Can you give an example of a time when you went above and beyond for a patient or customer? Providing excellent customer service is crucial in this role. Can you give an example of a time when you went above and beyond for a patient or customer?
8. How would you handle a situation where a patient is frustrated or displaying challenging behaviour? How would you handle a situation where a patient is frustrated or displaying challenging behaviour?
9. What strategies do you employ to maintain calm and professionalism in high-pressure scenarios, especially in a healthcare setting? What strategies do you employ to maintain calm and professionalism in high-pressure scenarios, especially in a healthcare setting?
10. How do you communicate complex medical information to patients who may not have a healthcare background? How do you communicate complex medical information to patients who may not have a healthcare background?
11. Can you provide an example of how you’ve effectively built relationships with colleagues and patients in your past positions? Can you provide an example of how you’ve effectively built relationships with colleagues and patients in your past positions?
12. This position requires strong organisational skills. How do you prioritise your daily tasks, especially when dealing with multiple patients' needs? This position requires strong organisational skills. How do you prioritise your daily tasks, especially when dealing with multiple patients' needs?
13. How do you adapt your work when priorities change, particularly in a busy healthcare setting? How do you adapt your work when priorities change, particularly in a busy healthcare setting?
14. Optegra values inclusivity and a supportive team. Can you discuss a time when you contributed to a positive team environment or supported a colleague? Optegra values inclusivity and a supportive team. Can you discuss a time when you contributed to a positive team environment or supported a colleague?
15. What does "delivering the highest standards of patient care" mean to you, and how do you embody this in your work? What does "delivering the highest standards of patient care" mean to you, and how do you embody this in your work?
16. Are you open to ongoing training and development? How do you prefer to learn new skills or gain knowledge in your field? Are you open to ongoing training and development? How do you prefer to learn new skills or gain knowledge in your field?
17. Where do you see yourself in the next few years within the healthcare sector? What goals do you have in terms of career development? Where do you see yourself in the next few years within the healthcare sector? What goals do you have in terms of career development?
18. How would you measure your success in this role after six months on the job? How would you measure your success in this role after six months on the job?
19. Imagine a situation where a patient is unsure about their treatment options. How would you guide them through understanding the available options? Imagine a situation where a patient is unsure about their treatment options. How would you guide them through understanding the available options?
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{"interviewQueryText":"What are some good interview questions in British English for the job description below?\n\n-------------------------------------------\n\nNHS Patient Services Administrator - Hybrid with Optegra Eye Health Care in Manchester, England, United Kingdom\n\nOptegra has an exciting new opportunity for a NHS Patient Services Advisor, to join our friendly team in Manchester on a permanent full time basis. You will be responsible of delivering excellent customer service to patients, providing advice and guidance at all stages of the patient journey. This is a great opportunity to join a growing and developing business and benefit from our fantastic fully funded training programs. The role is hybrid 4 days in the offfice and 1 day working from home, please note 4 weeks of induction training will be conducted at the Office. Company Overview At Optegra we work with inspiring, passionate, and highly skilled teams with a common goal to deliver the highest standards of patient care. We’re a small company that does big things with a family feel and our people are at the heart of it. As a leader in specialist eye care, we take pride in knowing our patients are the focus of everything we do and can live better lives because of the treatments we provide. Our business is growing, as we continue to provide treatments on behalf of the NHS as well as elective eye surgery. There has never been a better time to join Optegra! Find out what it’s like to work here by watching the following video: https://www.youtube.com/watch?v=Q2-QblLUYzM Benefits As part of the Optegra Team, you’ll have access to brilliant pay and benefits, including Generous salary which is reviewed annually. This role pays up to £23K FTE dependent on experience Generous matched pension contributions 33 days annual leave inclusive of bank holidays Private Healthcare, 24/7 GP appointments, physio and counselling for your wellbeing Free laser eye treatment for you and 20% discount for friends and family Learning and development which supports you to be the best you can be and progress on your career path Access to thousands of discounts from all the big (and plenty of small) names on the high street, including retail, supermarkets, travel and hospitality to help your money go further SMART working - because we believe in work life balance The Role As part of a team leading the delivery of our NHS Patient services Team, deliver virtual pre-operative consultations to assess the suitability of prospective patients for treatment along with administrative duties, including booking appointments and taking phone calls. Lead the provision of excellent customer service to patients, providing advice and guidance at all stages of the patient journey. What You’ll Need The ideal candidate will have: Experience of working in a healthcare environment or ophthalmic sector Commercial awareness with passion for delivering high standards of customer service and clinical care Excellent communication skills and a passion for Vision Correction Experience of using patient administration systems and electronic medical record systems Highly organised, with clear forward planning and ability to flex according to customer needs Excellent attention to detail Highly motivated and able to work autonomously Strong IT skills, able to use all Microsoft Office applications and other systems/databases Experience of building and maintaining exceptional relationships with colleagues and customers Ability to deal with challenging behaviours You’ll see and feel the Optegra difference when you walk through the door - and you’ll have every opportunity to really make a difference. Take a look at our history and vision by clicking the following link: https://www.optegra.com/optegra-story/ Optegra is proud to be an inclusive business where you can enjoy the career you want, without changing the person you are. We’re welcoming to all, working together as a supportive team, respecting the uniqueness of every individual we work with. Closing date: Please get your application to us as soon as possible. We may close this vacancy once we have received sufficient applications. We look forward to hearing from you!"}