NHS Patient Services Administrator - Hybrid inManchester inManchester PUBLISHED 1 NOV 2024
Optegra Eye Health Care rvmNnPR
What might it look like to work here?
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Our business is growing, as we continue to provide treatments on behalf of the NHS as well as elective eye surgery.
Optegra has an exciting new opportunity for a NHS Patient Services Advisor, to join our friendly team in Manchester on a permanent full time basis. You will be responsible of delivering excellent customer service to patients, providing advice and guidance at all stages of the patient journey. This is a great opportunity to join a growing and developing business and benefit from our fantastic fully funded training programs. The role is hybrid 4 days in the offfice and 1 day working from home, please note 4 weeks of induction training will be conducted at the Office.
Company Overview
At Optegra we work with inspiring, passionate, and highly skilled teams with a common goal to deliver the highest standards of patient care. We’re a small company that does big things with a family feel and our people are at the heart of it. As a leader in specialist eye care, we take pride in knowing our patients are the focus of everything we do and can live better lives because of the treatments we provide.
Our business is growing, as we continue to provide treatments on behalf of the NHS as well as elective eye surgery. There has never been a better time to join Optegra!
Find out what it’s like to work here by watching the following video: www.jobsincare.com/job/jblia7HT part of the Optegra Team, you’ll have access to brilliant pay and benefits, including
- Generous salary which is reviewed annually. This role pays up to £23K FTE dependent on experience
- Generous matched pension contributions
- 33 days annual leave inclusive of bank holidays
- Private Healthcare, 24/7 GP appointments, physio and counselling for your wellbeing
- Free laser eye treatment for you and 20% discount for friends and family
- Learning and development which supports you to be the best you can be and progress on your career path
- Access to thousands of discounts from all the big (and plenty of small) names on the high street, including retail, supermarkets, travel and hospitality to help your money go further
- SMART working - because we believe in work life balance
The Role
As part of a team leading the delivery of our NHS Patient services Team, deliver virtual pre-operative consultations to assess the suitability of prospective patients for treatment along with administrative duties, including booking appointments and taking phone calls. Lead the provision of excellent customer service to patients, providing advice and guidance at all stages of the patient journey.
What You’ll Need
The ideal candidate will have:
- Experience of working in a healthcare environment or ophthalmic sector
- Commercial awareness with passion for delivering high standards of customer service and clinical care
- Excellent communication skills and a passion for Vision Correction
- Experience of using patient administration systems and electronic medical record systems
- Highly organised, with clear forward planning and ability to flex according to customer needs
- Excellent attention to detail
- Highly motivated and able to work autonomously
- Strong IT skills, able to use all Microsoft Office applications and other systems/databases
- Experience of building and maintaining exceptional relationships with colleagues and customers
- Ability to deal with challenging behaviours
Closing date:
Please get your application to us as soon as possible. We may close this vacancy once we have received sufficient applications. We look forward to hearing from you!
Optegra has an exciting new opportunity for a NHS Patient Services Advisor, to join our friendly team in Manchester on a permanent full time basis. You will be responsible of delivering excellent customer service to patients, providing advice and guidance at all stages of the patient journey. This is a great opportunity to join a growing and developing business and benefit from our fantastic fully funded training programs.
The role is hybrid 4 days in the offfice and 1 day working from home, please note 4 weeks of induction training will be conducted at the Office.
Company Overview
At Optegra we work with inspiring, passionate, and highly skilled teams with a common goal to deliver the highest standards of patient care. We’re a small company that does big things with a family feel and our people are at the heart of it. As a leader in specialist eye care, we take pride in knowing our patients are the focus of everything we do and can live better lives because of the treatments we provide.
Our business is growing, as we continue to provide treatments on behalf of the NHS as well as elective eye surgery. There has never been a better time to join Optegra!
Find out what it’s like to work here by watching the following video: www.jobsincare.com/job/jblia7HT part of the Optegra Team, you’ll have access to brilliant pay and benefits, including
The Role
As part of a team leading the delivery of our NHS Patient services Team, deliver virtual pre-operative consultations to assess the suitability of prospective patients for treatment along with administrative duties, including booking appointments and taking phone calls. Lead the provision of excellent customer service to patients, providing advice and guidance at all stages of the patient journey.
What You’ll Need
The ideal candidate will have:
Closing date:
Please get your application to us as soon as possible. We may close this vacancy once we have received sufficient applications. We look forward to hearing from you!
The role is hybrid 4 days in the offfice and 1 day working from home, please note 4 weeks of induction training will be conducted at the Office.
Company Overview
At Optegra we work with inspiring, passionate, and highly skilled teams with a common goal to deliver the highest standards of patient care. We’re a small company that does big things with a family feel and our people are at the heart of it. As a leader in specialist eye care, we take pride in knowing our patients are the focus of everything we do and can live better lives because of the treatments we provide.
Our business is growing, as we continue to provide treatments on behalf of the NHS as well as elective eye surgery. There has never been a better time to join Optegra!
Find out what it’s like to work here by watching the following video: www.jobsincare.com/job/jblia7HT part of the Optegra Team, you’ll have access to brilliant pay and benefits, including
- Generous salary which is reviewed annually. This role pays up to £23K FTE dependent on experience
- Generous matched pension contributions
- 33 days annual leave inclusive of bank holidays
- Private Healthcare, 24/7 GP appointments, physio and counselling for your wellbeing
- Free laser eye treatment for you and 20% discount for friends and family
- Learning and development which supports you to be the best you can be and progress on your career path
- Access to thousands of discounts from all the big (and plenty of small) names on the high street, including retail, supermarkets, travel and hospitality to help your money go further
- SMART working - because we believe in work life balance
The Role
As part of a team leading the delivery of our NHS Patient services Team, deliver virtual pre-operative consultations to assess the suitability of prospective patients for treatment along with administrative duties, including booking appointments and taking phone calls. Lead the provision of excellent customer service to patients, providing advice and guidance at all stages of the patient journey.
What You’ll Need
The ideal candidate will have:
- Experience of working in a healthcare environment or ophthalmic sector
- Commercial awareness with passion for delivering high standards of customer service and clinical care
- Excellent communication skills and a passion for Vision Correction
- Experience of using patient administration systems and electronic medical record systems
- Highly organised, with clear forward planning and ability to flex according to customer needs
- Excellent attention to detail
- Highly motivated and able to work autonomously
- Strong IT skills, able to use all Microsoft Office applications and other systems/databases
- Experience of building and maintaining exceptional relationships with colleagues and customers
- Ability to deal with challenging behaviours
Closing date:
Please get your application to us as soon as possible. We may close this vacancy once we have received sufficient applications. We look forward to hearing from you!
More information related to this job opportunity, from jobsincare:
Here are 20 questions you could be asked if you apply for this job:
Start practice interview... NEW!
1. Can you tell us a bit about yourself and your career journey that led you to apply for this role?
2. What attracted you to Optegra and this position specifically?
3. How do you envision contributing to the Optegra team and enhancing patient experiences?
4. Can you describe your previous experience working in a healthcare environment? What were your key responsibilities?
5. This role requires experience with patient administration systems. Can you elaborate on your familiarity with such systems and how you've used them in previous roles?
6. How do you ensure accuracy and attention to detail when managing patient records and appointments?
7. Providing excellent customer service is crucial in this role. Can you give an example of a time when you went above and beyond for a patient or customer?
8. How would you handle a situation where a patient is frustrated or displaying challenging behaviour?
9. What strategies do you employ to maintain calm and professionalism in high-pressure scenarios, especially in a healthcare setting?
10. How do you communicate complex medical information to patients who may not have a healthcare background?
11. Can you provide an example of how you’ve effectively built relationships with colleagues and patients in your past positions?
12. This position requires strong organisational skills. How do you prioritise your daily tasks, especially when dealing with multiple patients' needs?
13. How do you adapt your work when priorities change, particularly in a busy healthcare setting?
14. Optegra values inclusivity and a supportive team. Can you discuss a time when you contributed to a positive team environment or supported a colleague?
15. What does "delivering the highest standards of patient care" mean to you, and how do you embody this in your work?
16. Are you open to ongoing training and development? How do you prefer to learn new skills or gain knowledge in your field?
17. Where do you see yourself in the next few years within the healthcare sector? What goals do you have in terms of career development?
18. How would you measure your success in this role after six months on the job?
19. Imagine a situation where a patient is unsure about their treatment options. How would you guide them through understanding the available options?
20. If a colleague is struggling with a task related to patient administration, how would you approach helping them?
1. Can you tell us a bit about yourself and your career journey that led you to apply for this role?
2. What attracted you to Optegra and this position specifically?
3. How do you envision contributing to the Optegra team and enhancing patient experiences?
4. Can you describe your previous experience working in a healthcare environment? What were your key responsibilities?
5. This role requires experience with patient administration systems. Can you elaborate on your familiarity with such systems and how you've used them in previous roles?
6. How do you ensure accuracy and attention to detail when managing patient records and appointments?
7. Providing excellent customer service is crucial in this role. Can you give an example of a time when you went above and beyond for a patient or customer?
8. How would you handle a situation where a patient is frustrated or displaying challenging behaviour?
9. What strategies do you employ to maintain calm and professionalism in high-pressure scenarios, especially in a healthcare setting?
10. How do you communicate complex medical information to patients who may not have a healthcare background?
11. Can you provide an example of how you’ve effectively built relationships with colleagues and patients in your past positions?
12. This position requires strong organisational skills. How do you prioritise your daily tasks, especially when dealing with multiple patients' needs?
13. How do you adapt your work when priorities change, particularly in a busy healthcare setting?
14. Optegra values inclusivity and a supportive team. Can you discuss a time when you contributed to a positive team environment or supported a colleague?
15. What does "delivering the highest standards of patient care" mean to you, and how do you embody this in your work?
16. Are you open to ongoing training and development? How do you prefer to learn new skills or gain knowledge in your field?
17. Where do you see yourself in the next few years within the healthcare sector? What goals do you have in terms of career development?
18. How would you measure your success in this role after six months on the job?
19. Imagine a situation where a patient is unsure about their treatment options. How would you guide them through understanding the available options?
20. If a colleague is struggling with a task related to patient administration, how would you approach helping them?
Useful skills for a NHS Patient Services Administrator - Hybrid:
Click to view
Working as an NHS Patient Services Administrator in the UK requires a combination of technical, interpersonal, and organizational skills. Here are some key skills and attributes that are typically important for this role:
1. Communication Skills: Strong verbal and written communication skills are essential for interacting with patients, healthcare professionals, and colleagues.
2. Customer Service Skills: Providing excellent patient care and addressing inquiries and concerns is crucial. Being empathetic and patient-focused is important.
3. Organizational Skills: Ability to manage multiple tasks efficiently, prioritize workload, and maintain accurate records.
4. Attention to Detail: Ensuring that patient information is recorded accurately and that administrative processes are followed without error.
5. IT Proficiency: Familiarity with computer systems and software, particularly patient management systems, electronic health records, and Microsoft Office applications.
6. Problem-Solving Skills: Ability to resolve issues that may arise regarding patient bookings, concerns, or administrative tasks effectively.
7. Teamwork: Working collaboratively with other healthcare professionals and administrative staff within the NHS.
8. Confidentiality and Data Protection: Understanding the importance of patient confidentiality and adhering to data protection regulations, such as GDPR.
9. Time Management: Efficiently managing time and tasks to meet deadlines, especially in a fast-paced environment.
10. Adaptability: Being flexible and able to adjust to changes in procedures, systems, and patient needs.
11. Knowledge of NHS Policies and Procedures: Familiarity with NHS regulations, policies, and terminology can be beneficial.
12. Basic Financial Skills: Understanding of billing, invoicing, and other financial aspects may be required, depending on specific duties within the role.
13. Emotional Resilience: Ability to handle stressful situations and maintain professionalism while working with vulnerable patients.
More about Manchester Click to view
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Manchester is a major city in the northwest of England, known for its rich industrial heritage, vibrant cultural scene, and significant contributions to music, sport, and innovation. Here are some key aspects of Manchester:
History
- Industrial Revolution: Manchester played a pivotal role during the Industrial Revolution, becoming a global center for textile manufacture and earning the nickname "Cottonopolis" due to its cotton industry. The development of the Manchester Ship Canal in the 1890s also facilitated trade and commerce.
- Post-War Decline and Regeneration: Following the decline of the textile industry in the mid-20th century, Manchester faced economic challenges. However, in recent decades, the city has undergone significant regeneration, with a focus on cultural, educational, and commercial development.
Culture
- Music: Manchester has a vibrant music scene and is known for producing influential bands and artists, including The Smiths, Oasis, and Joy Division. The city hosts various music festivals and events throughout the year.
- Theatre and Arts: The city is home to renowned venues such as the Royal Exchange Theatre and the Manchester Art Gallery. The Manchester International Festival, held every two years, showcases innovative performances and installations from local and international artists.
- Sport: Manchester is famous for its sports culture, particularly football. It is home to two of the English Premier League's most successful clubs: Manchester United and Manchester City. The city also hosts various sporting events and is a center for athletics and rugby.
Education and Innovation
- Universities: Manchester is home to several prestigious universities, including the University of Manchester and Manchester Metropolitan University, which contribute to the city's reputation as a hub for education and research.
- Science and Technology: The city has a strong focus on science and technology, with numerous research institutions and businesses in the fields of health, materials science, and engineering.
Economy
- Diverse Economy: Manchester’s economy is diverse, with strengths in sectors such as finance, digital technology, healthcare, and logistics. The city has seen growth in startups and innovation in recent years, particularly in the tech sector.
Attractions
- Historical Landmarks: Notable landmarks include Manchester Town Hall, with its stunning Gothic architecture, and the John Rylands Library, a stunning neo-Gothic building that houses a significant collection of rare books and manuscripts.
- Museums: The Science and Industry Museum, reflecting Manchester's industrial past, and the Museum of Manchester offer insights into the city's history and culture.
- Shopping and Dining: Manchester boasts a vibrant shopping scene, including the famous Trafford Centre and the Northern Quarter, known for its independent shops, cafes, and restaurants.
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