1. Can you tell us a bit about yourself and your experience in customer service?
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Practice Interview
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Practice Interview
Customer Service Advisor • Kirkcaldy
UBT
Thank you for your interest in the position of Customer Service Advisor
in Kirkcaldy
with UBT.
UBT
This is a video practice interview and we use your
computer's webcam & microphone device's camera phone's camera
to record your answers.
We record your answers one at a time. The whole thing should take you less than five minutes.
We record your answers one at a time. The whole thing should take you less than five minutes.
Interview Progress What to expect
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Then, we'll ask you to answer one or more questions of your choice from the list below:
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1. Can you tell us a bit about yourself and your experience in customer service? Can you tell us a bit about yourself and your experience in customer service?
2. What attracted you to this role at UBT? What attracted you to this role at UBT?
3. How do you stay motivated in a fast-paced work environment? How do you stay motivated in a fast-paced work environment?
4. Describe a time when you successfully handled a difficult customer interaction. What was the situation, and how did you resolve it? Describe a time when you successfully handled a difficult customer interaction. What was the situation, and how did you resolve it?
5. How do you prioritise your tasks when managing multiple customer queries at the same time? How do you prioritise your tasks when managing multiple customer queries at the same time?
6. Can you provide an example of a time when you identified an opportunity for improvement within customer service processes? What did you do about it? Can you provide an example of a time when you identified an opportunity for improvement within customer service processes? What did you do about it?
7. When faced with a challenging situation, how do you typically approach problem-solving? When faced with a challenging situation, how do you typically approach problem-solving?
8. Can you give an example of a time you took the initiative to improve a customer's experience? Can you give an example of a time you took the initiative to improve a customer's experience?
9. How would you handle a situation where you can't immediately resolve a customer's issue? How would you handle a situation where you can't immediately resolve a customer's issue?
10. How do you ensure that you maintain a high standard of service, even during busy periods? How do you ensure that you maintain a high standard of service, even during busy periods?
11. Describe a time when you worked effectively as part of a team. What role did you play, and what was the outcome? Describe a time when you worked effectively as part of a team. What role did you play, and what was the outcome?
12. What does excellent customer service mean to you? What does excellent customer service mean to you?
13. How do you manage stress during peak times, especially when dealing with multiple customers? How do you manage stress during peak times, especially when dealing with multiple customers?
14. Can you tell us about a time when you had to adapt quickly to a change in the workplace? How did you handle it? Can you tell us about a time when you had to adapt quickly to a change in the workplace? How did you handle it?
15. What strategies do you use to maintain organisation in your work? What strategies do you use to maintain organisation in your work?
16. What do you know about UBT and its values? How do they align with your own? What do you know about UBT and its values? How do they align with your own?
17. Why do you think it's important to have a proactive attitude in customer service? Why do you think it's important to have a proactive attitude in customer service?
18. In your opinion, what qualities make someone successful as a Customer Service Advisor? In your opinion, what qualities make someone successful as a Customer Service Advisor?
19. Do you have any questions about the role or the company? Do you have any questions about the role or the company?
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{"interviewQueryText":"What are some good interview questions in British English for the job description below?\n\n-------------------------------------------\n\nCustomer Service Advisor with UBT in Kirkcaldy, Scotland, United Kingdom\n\n Join Our Team: Customer Service Advisor Location: Kirkcaldy Office Type: Full-time Are you ready to shine in a fast-paced, dynamic environment where no two days are the same? We are on the hunt for a Customer Service Advisor to join our dedicated team in Kirkcaldy. What You'll Do: Handle incoming calls, respond to customer queries, and manage online sales with care and efficiency Work proactively and reactively, ensuring every inbound opportunity is maximised Ensure the smooth processing of orders, leaving customers delighted with their experience Requirements What We're Looking For: Excellent organisational skills - you'll keep things running like clockwork A super-efficient multitasker who thrives on getting things done A proactive attitude - spotting opportunities and acting on them The ability to thrive under pressure in a fast-paced environment Someone who takes pride in delivering seamless customer service. Benefits What's in It for You? We believe great work deserves great rewards. Here's what you'll enjoy as part of our team: Competitive Salary: £28,000 - £33,000 (DOE) Generous Holiday Allowance: 30 days annually, including bank holidays Private Medical Care & Life Insurance: Your health and peace of mind matter to us Work Perks: Free fruit and drinks to keep you refreshed and energised Convenience: Free onsite parking for a hassle-free commute Performance Bonuses: Boost your earnings with bonuses tied to influenced sales Join us, and be part of a team where your efforts are recognized and rewarded! "}