Customer Service Advisor inKirkcaldy inKirkcaldy PUBLISHED
MON 16 DEC 2024
Competitive Salary, Earning potential between £28,000 - £33,000, depending on experience.
Generous Holiday Allowance, Enjoy 30 days of annual leave, including bank holidays, for a healthy work-life balance.
Health Benefits, Access to private medical care and life insurance, ensuring your well-being and peace of mind.
Work Perks, Free fruit and drinks to keep you refreshed and energised during your shifts.
Convenient Commute, Benefit from free onsite parking, making it easier to get to work.
Performance Bonuses, Opportunities to increase your earnings through bonuses tied to influenced sales.
UBT is seeking a full-time Customer Service Advisor to join their team in Kirkcaldy. In this dynamic role, you will handle incoming calls, respond to customer inquiries, and efficiently manage online sales while ensuring a positive customer experience. Successful candidates will possess strong organisational and multitasking skills, a proactive approach to spotting opportunities, and the ability to excel under pressure.
The position offers a competitive salary ranging from £28,000 to £33,000 depending on experience, along with a generous holiday allowance of 30 days per year. Additional benefits include private medical care, life insurance, free onsite parking, and performance bonuses related to sales. UBT values your contributions and provides a supportive environment with perks like complimentary fruit and drinks.
The position offers a competitive salary ranging from £28,000 to £33,000 depending on experience, along with a generous holiday allowance of 30 days per year. Additional benefits include private medical care, life insurance, free onsite parking, and performance bonuses related to sales. UBT values your contributions and provides a supportive environment with perks like complimentary fruit and drinks.
Join Our Team: Customer Service Advisor
Location: Kirkcaldy Office
Type: Full-time
Are you ready to shine in a fast-paced, dynamic environment where no two days are the same? We are on the hunt for a Customer Service Advisor to join our dedicated team in Kirkcaldy.
What You'll Do:
What We're Looking For:
What's in It for You?
We believe great work deserves great rewards. Here's what you'll enjoy as part of our team:
Location: Kirkcaldy Office
Type: Full-time
Are you ready to shine in a fast-paced, dynamic environment where no two days are the same? We are on the hunt for a Customer Service Advisor to join our dedicated team in Kirkcaldy.
What You'll Do:
- Handle incoming calls, respond to customer queries, and manage online sales with care and efficiency
- Work proactively and reactively, ensuring every inbound opportunity is maximised
- Ensure the smooth processing of orders, leaving customers delighted with their experience
What We're Looking For:
- Excellent organisational skills - you'll keep things running like clockwork
- A super-efficient multitasker who thrives on getting things done
- A proactive attitude - spotting opportunities and acting on them
- The ability to thrive under pressure in a fast-paced environment
- Someone who takes pride in delivering seamless customer service.
What's in It for You?
We believe great work deserves great rewards. Here's what you'll enjoy as part of our team:
- Competitive Salary: £28,000 - £33,000 (DOE)
- Generous Holiday Allowance: 30 days annually, including bank holidays
- Private Medical Care & Life Insurance: Your health and peace of mind matter to us
- Work Perks: Free fruit and drinks to keep you refreshed and energised
- Convenience: Free onsite parking for a hassle-free commute
- Performance Bonuses: Boost your earnings with bonuses tied to influenced sales
More information related to this job opportunity, from jobsincare:
Here are 5 questions you could be
asked
if you apply for this job:
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1. Can you tell us a bit about yourself and your experience in customer service?
2. What attracted you to this role at UBT?
3. How do you stay motivated in a fast-paced work environment?
4. Describe a time when you successfully handled a difficult customer interaction. What was the situation, and how did you resolve it?
5. How do you prioritise your tasks when managing multiple customer queries at the same time?
1. Can you tell us a bit about yourself and your experience in customer service?
2. What attracted you to this role at UBT?
3. How do you stay motivated in a fast-paced work environment?
4. Describe a time when you successfully handled a difficult customer interaction. What was the situation, and how did you resolve it?
5. How do you prioritise your tasks when managing multiple customer queries at the same time?
Useful skills for a Customer Service Advisor:
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To work as a Customer Service Advisor in the UK, you should possess a variety of skills and qualities that will enable you to effectively assist customers and enhance their experience. Here are some important skills needed for the role:
1. Communication Skills: Strong verbal and written communication skills are essential for explaining information clearly and listening to customer inquiries and concerns.
2. Interpersonal Skills: The ability to build rapport with customers, work well in a team, and interact politely with people from diverse backgrounds is crucial.
3. Problem-Solving Skills: You should be able to quickly assess situations, understand customer needs, and offer effective solutions to problems.
4. Customer Focus: A genuine interest in helping others and a commitment to providing excellent service are key attributes for a successful Customer Service Advisor.
5. Patience and Empathy: Dealing with frustrated or upset customers requires a patient demeanor and the ability to empathize with their feelings.
6. Attention to Detail: Being able to accurately capture customer information and ensure that all customer transactions or inquiries are handled correctly is important.
7. Time Management: Effective prioritization and the ability to manage multiple tasks while maintaining a high level of service can improve overall efficiency.
8. Adaptability: The ability to adjust to changing situations, new products, or services and customer preferences is vital in a fast-paced work environment.
9. Computer Literacy: Familiarity with customer relationship management (CRM) software, Microsoft Office products, and other relevant technology is often required.
10. Teamwork: Collaborating with colleagues to ensure a seamless customer experience is important, as many customer service roles can involve working as part of a team.
11. Conflict Resolution: Skills in managing and resolving conflicts are beneficial when dealing with challenging customer interactions.
12. Product Knowledge: Understanding the products or services offered by your employer will help you provide accurate information and advise customers effectively.
inKirkcaldy
56.121055603027344 -3.1664369106292725 Kirkcaldy, Scotland, United Kingdom 
Locations are approximate.
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