Interview for Medical Secretary - Burns Trauma and Rehab Service - Discover Great Care Jobs and Jobs In Care Today

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Practice Interview

Medical Secretary - Burns Trauma and Rehab Service • Manchester
Manchester University NHS Foundation Trust

Thank you for your interest in the position of Medical Secretary - Burns Trauma and Rehab Service in Manchester with Manchester University NHS Foundation Trust.

This is a video practice interview and we use your computer's webcam & microphone device's camera phone's camera to record your answers.

We record your answers one at a time. The whole thing should take you less than five minutes.

Interview Progress What to expect Continue below

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First, we'll enable your camera & microphone and then ask you to record a short introduction about yourself, about 30 seconds long, to make sure your camera is working ok.

Then, we'll ask you to answer one or more questions of your choice from the list below:

1. Can you tell us about your previous experience working as a secretary or in an administrative role within the NHS? Can you tell us about your previous experience working as a secretary or in an administrative role within the NHS?

2. How have your previous roles prepared you for the fast-paced environment described in this position? How have your previous roles prepared you for the fast-paced environment described in this position?

3. Are you familiar with the HIVE system, or similar electronic patient record systems? If so, can you describe your experience with them? Are you familiar with the HIVE system, or similar electronic patient record systems? If so, can you describe your experience with them?

4. What IT skills do you possess that would be beneficial in this role? Can you give examples of how you've applied these skills in your previous work? What IT skills do you possess that would be beneficial in this role? Can you give examples of how you've applied these skills in your previous work?

5. This role requires excellent communication skills. Can you describe a situation where you successfully communicated important information to a team or a patient? This role requires excellent communication skills. Can you describe a situation where you successfully communicated important information to a team or a patient?

6. How do you prioritise tasks when you have multiple urgent requests? Can you provide an example? How do you prioritise tasks when you have multiple urgent requests? Can you provide an example?

7. Describe your experience working within a multi-disciplinary team. How do you ensure effective collaboration with your colleagues? Describe your experience working within a multi-disciplinary team. How do you ensure effective collaboration with your colleagues?

8. Can you provide an example of a time when you had to manage a conflict or difficult situation within a team? How did you handle it? Can you provide an example of a time when you had to manage a conflict or difficult situation within a team? How did you handle it?

9. The role involves interacting with patients. How do you ensure that you maintain a caring and professional manner when dealing with enquiries? The role involves interacting with patients. How do you ensure that you maintain a caring and professional manner when dealing with enquiries?

10. Describe a challenging situation you encountered in your work. How did you resolve it, and what did you learn from the experience? Describe a challenging situation you encountered in your work. How did you resolve it, and what did you learn from the experience?

11. How do you approach a situation where you identify a potential problem before it escalates? How do you approach a situation where you identify a potential problem before it escalates?

12. Can you give examples of how you have managed diary schedules and organised meetings for team members? Can you give examples of how you have managed diary schedules and organised meetings for team members?

13. How do you ensure accuracy and attention to detail in your work, particularly when dealing with letters and other documentation? How do you ensure accuracy and attention to detail in your work, particularly when dealing with letters and other documentation?

14. This role may require weekend or evening hours. How do you feel about working outside of standard office hours, and how would you manage your work-life balance? This role may require weekend or evening hours. How do you feel about working outside of standard office hours, and how would you manage your work-life balance?

15. The NHS is frequently changing. How do you adapt to new policies or procedures? The NHS is frequently changing. How do you adapt to new policies or procedures?

16. What does inclusion and belonging mean to you in the workplace, and how do you foster these values in your day-to-day work? What does inclusion and belonging mean to you in the workplace, and how do you foster these values in your day-to-day work?

17. Can you discuss your understanding of the Data Protection Act and Caldicott guidelines in relation to handling confidential patient data? Can you discuss your understanding of the Data Protection Act and Caldicott guidelines in relation to handling confidential patient data?

18. What attracts you specifically to this position within the Burns Trauma and Rehabilitation Service? What attracts you specifically to this position within the Burns Trauma and Rehabilitation Service?

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You can answer as many of these questions as you want. Good luck!

1. Can you tell us about your previous experience working as a secretary or in an administrative role within the NHS?

queEiooR General Background and Experience

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Interview Summary
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Role: Medical Secretary - Burns Trauma and Rehab Service in Manchester

Interviewed on Wednesday 23 April 2025 at 19:33.

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{"interviewQueryText":"What are some good interview questions in British English for the job description below?\n\n-------------------------------------------\n\nMedical Secretary - Burns Trauma and Rehab Service with Manchester University NHS Foundation Trust in Manchester, England, United Kingdom\n\nThis is an exciting opportunity for an enthusiastic and conscientious Secretary to provide secretarial services to the Manchester Burns Trauma and Rehabilitation Service at Wythenshawe Hospital. You will need excellent IT and communication skills and experience of working in a busy office environment within the NHS. The work is varied and fast paced so the ability to work on your own initiative is important, alongside proven secretarial/administration skills and a sound working knowledge of IT systems, particularly HIVE, within the NHS. It is vital that you have good interpersonal skills as you will play an essential role, helping to maintain good working practice and providing support to our multi-disciplinary Team. The post will be based at Wythenshawe Hospital and is 37.5hrs per week; dependent on the needs of the service this may include weekend and/or evening hours. Sorting and distribution of incoming mail - electronic and paper Ensuring urgent matters are addressed in a timely fashion reporting any problems or issues to senior staff and seeking clarification where necessary Tidying and checking of letters and other material arising from visits and clinics Booking of clinic appointments on HIVE and relaying appointment details to patients in a timely and professional manner Updating team on urgent referrals and making of appointments for the Outreach Team to visit the patient in their homes Arranging meetings and diary management for the Outreach Team and other relevant clinicians where necessary Composition of routine and standard letters Routine clerical duties Liaising with MDT to assure appropriate outcomes Demonstrating procedures to new staff and to work with colleagues and managers to ensure adequate cover in the office to ensure safe practice Dealing with telephone enquiries in a caring, professional manner, promptly and communicating accordingly thereafter Monitoring and maintaining registers and IBID database Transcription and typing of other relevant documents Undertaking other tasks relevant to the role as requested and when required by the Trauma and Rehab team Assisting with the induction and training of new staff to the department complying with the Data Protection Act and Caldicott guidelines in relation to confidential data Actively participating in department audits by data gathering or sorting as and when required. MFT is one of the largest NHS Trust In England with a turnover of £2.6bn & is on a different scale than most other NHS Trusts. We’re creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year. Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 28,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you’ll benefit from a scale of opportunity that is nothing short of extraordinary. We’ve also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research, and innovation through the introduction of Hive; our Electronic Patient Record system which launched in September 2022. We’re proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What’s more, we’re excited to be embarking on our Green Plan which sets out how MFT continues to play its part in making healthcare more sustainable. At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open, and transparent, protecting your health and wellbeing and shaping the future of our organisation together. For further details / informal visits contact: Name: Helen Brailsford Job title: Programme and Learning Support Manager Email address: helen.brailsford2@mft.nhs.uk Telephone number: 01612916328 For informal meeting please contact Helen Brailsford 0161 291 6328 helen.brailsford2@mft.nhs.uk"}