Medical Secretary - Burns Trauma and Rehab ServiceinManchesterinManchesterPUBLISHED TUE 7 JAN 2025
Opportunity to work at a renowned facility within the Manchester University NHS Foundation Trust, one of the largest NHS Trusts in England.
Engagement in a fast-paced, varied work environment that keeps the role dynamic and challenging.
Collaboration with a multi-disciplinary team, allowing for professional development and enhanced communication skills.
Involvement in patient care coordination, including managing appointments and liaising with patients, which contributes to meaningful work.
Access to advanced IT systems like HIVE, fostering a digitally enabled work environment and improving operational effectiveness.
Participation in department audits and training new staff, contributing to professional growth and the empowerment of future team members.
Commitment to sustainability and inclusion within the workplace, promoting a positive organizational culture and opportunities for career development.
The Manchester University NHS Foundation Trust is seeking a motivated Medical Secretary for the Burns Trauma and Rehabilitation Service at Wythenshawe Hospital. The role requires excellent IT and communication skills, along with experience in a busy NHS office environment. Responsibilities include managing clinic appointments, sorting and distributing incoming mail, maintaining databases, liaising with multidisciplinary teams, and providing clerical support. The candidate must demonstrate strong interpersonal skills, the ability to work independently, and commitment to confidentiality.
The position is full-time, encompassing 37.5 hours per week, potentially including evenings and weekends based on service needs. As part of one of England's largest NHS Trusts, the role also presents opportunities for professional development and participation in departmental audits, with a focus on providing exceptional patient care. Interested candidates are encouraged to contact Helen Brailsford for further details.
The position is full-time, encompassing 37.5 hours per week, potentially including evenings and weekends based on service needs. As part of one of England's largest NHS Trusts, the role also presents opportunities for professional development and participation in departmental audits, with a focus on providing exceptional patient care. Interested candidates are encouraged to contact Helen Brailsford for further details.
Opportunity to work at a renowned facility within the Manchester University NHS Foundation Trust, one of the largest NHS Trusts in England.
Engagement in a fast-paced, varied work environment that keeps the role dynamic and challenging.
Collaboration with a multi-disciplinary team, allowing for professional development and enhanced communication skills.
Involvement in patient care coordination, including managing appointments and liaising with patients, which contributes to meaningful work.
Access to advanced IT systems like HIVE, fostering a digitally enabled work environment and improving operational effectiveness.
Participation in department audits and training new staff, contributing to professional growth and the empowerment of future team members.
Commitment to sustainability and inclusion within the workplace, promoting a positive organizational culture and opportunities for career development.
This is an exciting opportunity for an enthusiastic and conscientious Secretary to provide secretarial services to the Manchester Burns Trauma and Rehabilitation Service at Wythenshawe Hospital.
You will need excellent IT and communication skills and experience of working in a busy office environment within the NHS.
The work is varied and fast paced so the ability to work on your own initiative is important, alongside proven secretarial/administration skills and a sound working knowledge of IT systems, particularly HIVE, within the NHS.
It is vital that you have good interpersonal skills as you will play an essential role, helping to maintain good working practice and providing support to our multi-disciplinary Team.
The post will be based at Wythenshawe Hospital and is 37.5hrs per week; dependent on the needs of the service this may include weekend and/or evening hours.
Sorting and distribution of incoming mail - electronic and paper
Ensuring urgent matters are addressed in a timely fashion reporting any problems or issues to senior staff and seeking clarification where necessary
Tidying and checking of letters and other material arising from visits and clinics
Booking of clinic appointments on HIVE and relaying appointment details to patients in a timely and professional manner
Updating team on urgent referrals and making of appointments for the Outreach Team to visit the patient in their homes
Arranging meetings and diary management for the Outreach Team and other relevant clinicians where necessary
Composition of routine and standard letters
Routine clerical duties
Liaising with MDT to assure appropriate outcomes
Demonstrating procedures to new staff and to work with colleagues and managers to ensure adequate cover in the office to ensure safe practice
Dealing with telephone enquiries in a caring, professional manner, promptly and communicating accordingly thereafter
Monitoring and maintaining registers and IBID database
Transcription and typing of other relevant documents
Undertaking other tasks relevant to the role as requested and when required by the Trauma and Rehab team
Assisting with the induction and training of new staff to the department complying with the Data Protection Act and Caldicott guidelines in relation to confidential data
Actively participating in department audits by data gathering or sorting as and when required.
MFT is one of the largest NHS Trust In England with a turnover of £2.6bn & is on a different scale than most other NHS Trusts. We’re creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year.
Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 28,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you’ll benefit from a scale of opportunity that is nothing short of extraordinary.
We’ve also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research, and innovation through the introduction of Hive; our Electronic Patient Record system which launched in September 2022.
We’re proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What’s more, we’re excited to be embarking on our Green Plan which sets out how MFT continues to play its part in making healthcare more sustainable.
At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open, and transparent, protecting your health and wellbeing and shaping the future of our organisation together.
For further details / informal visits contact: Name: Helen Brailsford Job title: Programme and Learning Support Manager Email address: Telephone number:
For informal meeting please contact Helen Brailsford
You will need excellent IT and communication skills and experience of working in a busy office environment within the NHS.
The work is varied and fast paced so the ability to work on your own initiative is important, alongside proven secretarial/administration skills and a sound working knowledge of IT systems, particularly HIVE, within the NHS.
It is vital that you have good interpersonal skills as you will play an essential role, helping to maintain good working practice and providing support to our multi-disciplinary Team.
The post will be based at Wythenshawe Hospital and is 37.5hrs per week; dependent on the needs of the service this may include weekend and/or evening hours.
Sorting and distribution of incoming mail - electronic and paper
Ensuring urgent matters are addressed in a timely fashion reporting any problems or issues to senior staff and seeking clarification where necessary
Tidying and checking of letters and other material arising from visits and clinics
Booking of clinic appointments on HIVE and relaying appointment details to patients in a timely and professional manner
Updating team on urgent referrals and making of appointments for the Outreach Team to visit the patient in their homes
Arranging meetings and diary management for the Outreach Team and other relevant clinicians where necessary
Composition of routine and standard letters
Routine clerical duties
Liaising with MDT to assure appropriate outcomes
Demonstrating procedures to new staff and to work with colleagues and managers to ensure adequate cover in the office to ensure safe practice
Dealing with telephone enquiries in a caring, professional manner, promptly and communicating accordingly thereafter
Monitoring and maintaining registers and IBID database
Transcription and typing of other relevant documents
Undertaking other tasks relevant to the role as requested and when required by the Trauma and Rehab team
Assisting with the induction and training of new staff to the department complying with the Data Protection Act and Caldicott guidelines in relation to confidential data
Actively participating in department audits by data gathering or sorting as and when required.
MFT is one of the largest NHS Trust In England with a turnover of £2.6bn & is on a different scale than most other NHS Trusts. We’re creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year.
Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 28,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you’ll benefit from a scale of opportunity that is nothing short of extraordinary.
We’ve also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research, and innovation through the introduction of Hive; our Electronic Patient Record system which launched in September 2022.
We’re proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What’s more, we’re excited to be embarking on our Green Plan which sets out how MFT continues to play its part in making healthcare more sustainable.
At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open, and transparent, protecting your health and wellbeing and shaping the future of our organisation together.
For further details / informal visits contact: Name: Helen Brailsford Job title: Programme and Learning Support Manager Email address: Telephone number:
For informal meeting please contact Helen Brailsford
More information related to this job opportunity, from jobsincare:
Here are 5 questions you could be
asked
if you apply for this job:
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1. Can you tell us about your previous experience working as a secretary or in an administrative role within the NHS?
2. How have your previous roles prepared you for the fast-paced environment described in this position?
3. Are you familiar with the HIVE system, or similar electronic patient record systems? If so, can you describe your experience with them?
4. What IT skills do you possess that would be beneficial in this role? Can you give examples of how you've applied these skills in your previous work?
5. This role requires excellent communication skills. Can you describe a situation where you successfully communicated important information to a team or a patient?
1. Can you tell us about your previous experience working as a secretary or in an administrative role within the NHS?
2. How have your previous roles prepared you for the fast-paced environment described in this position?
3. Are you familiar with the HIVE system, or similar electronic patient record systems? If so, can you describe your experience with them?
4. What IT skills do you possess that would be beneficial in this role? Can you give examples of how you've applied these skills in your previous work?
5. This role requires excellent communication skills. Can you describe a situation where you successfully communicated important information to a team or a patient?
More about the NHS
The National Health Service (NHS) is a cornerstone of healthcare in the United Kingdom, established in 1948 with the simple yet profound principle of providing healthcare to all citizens, free at the point of use. This revolutionary system aimed to ensure that access to medical services would not depend on an individual’s financial situation, a concept that has since become fundamental to British societal values.Learn more...
Useful skills for a Medical Secretary - Burns Trauma and Rehab Service:
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To work as a Medical Secretary in the UK, you should possess a combination of technical, administrative, and interpersonal skills. Here are the key skills and qualifications that are often required:
Essential Skills:
1. Organizational Skills: Ability to manage multiple tasks, prioritize effectively, and keep track of appointments, medical records, and correspondence.
2. Communication Skills: Strong written and verbal communication skills to interact with healthcare professionals, patients, and other stakeholders.
3. Computer Literacy: Proficiency in using Microsoft Office (Word, Excel, Outlook) and medical software (like NHS systems, EMIS, or SystmOne).
4. Typing Skills: Fast and accurate typing skills are essential for transcription and data entry.
5. Attention to Detail: Accuracy is critical when handling patient records, medical documents, and databases.
6. Confidentiality Awareness: Understanding of patient confidentiality and data protection laws (e.g., GDPR) to ensure sensitive information is handled appropriately.
7. Knowledge of Medical Terminology: Familiarity with medical terminology, procedures, and anatomy to understand documents and communicate effectively in a healthcare environment.
8. Customer Service Skills: Ability to assist patients and address their inquiries empathetically and professionally.
9. Teamwork: Ability to work within a multidisciplinary team and collaborate with healthcare professionals.
10. Problem-Solving Skills: Capacity to handle issues that may arise and find solutions quickly.
Qualifications:
- Education: A minimum of GCSEs in English and Maths is usually required. A qualification in business administration or medical administration can be advantageous.
- Experience: Previous experience in an administrative role, especially in a healthcare setting, is beneficial but not always essential.
- Professional Development: Consider obtaining certifications related to medical administration or secretarial work to enhance your qualifications.
Additional Skills:
- Time Management: Ability to manage time effectively and meet deadlines.
- Adaptability: Flexibility to handle changing workloads and environments in a busy medical practice.
- Knowledge of NHS Protocols: Understanding of NHS procedures, policies, and regulations can be helpful.
Conclusion
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