1. Can you tell us a bit about yourself and your experience in administrative roles? Can you tell us a bit about yourself and your experience in administrative roles?
2. What interests you most about working for Bon Accord Care and in the social care sector? What interests you most about working for Bon Accord Care and in the social care sector?
3. How do you think your previous experiences have prepared you for this role? How do you think your previous experiences have prepared you for this role?
4. Can you describe your experience with the MS Office Suite, particularly any specific examples where you utilised Excel or Access? Can you describe your experience with the MS Office Suite, particularly any specific examples where you utilised Excel or Access?
5. Have you ever had to manage a heavy workload with limited supervision? How did you prioritise your tasks? Have you ever had to manage a heavy workload with limited supervision? How did you prioritise your tasks?
6. Could you walk us through your process for taking minutes during meetings? What key elements do you focus on? Could you walk us through your process for taking minutes during meetings? What key elements do you focus on?
7. Describe a situation where you had to communicate complex information to a customer or colleague. How did you ensure they understood? Describe a situation where you had to communicate complex information to a customer or colleague. How did you ensure they understood?
8. How do you approach working within a team, particularly in a busy environment? Can you provide an example of a successful team project you were involved in? How do you approach working within a team, particularly in a busy environment? Can you provide an example of a successful team project you were involved in?
9. What strategies do you use to manage conflicts or differences of opinion within a team? What strategies do you use to manage conflicts or differences of opinion within a team?
10. What do you understand about the importance of health and safety legislation in an administrative role? What do you understand about the importance of health and safety legislation in an administrative role?
11. Can you give an example of how you have ensured compliance with policies and procedures in your previous roles? Can you give an example of how you have ensured compliance with policies and procedures in your previous roles?
12. Can you describe a time when you had to adapt to changes in a work environment or responsibilities? How did you handle it? Can you describe a time when you had to adapt to changes in a work environment or responsibilities? How did you handle it?
13. This role requires flexibility in service delivery. How do you manage changing priorities and urgent requests? This role requires flexibility in service delivery. How do you manage changing priorities and urgent requests?
14. How do you define customer service in an administrative context? Can you give an example of how you've gone above and beyond for a customer? How do you define customer service in an administrative context? Can you give an example of how you've gone above and beyond for a customer?
15. What steps would you take to address a complaint from a customer regarding administrative services? What steps would you take to address a complaint from a customer regarding administrative services?
16. What do you think are the key qualities an administrator should possess when working in a caring profession? What do you think are the key qualities an administrator should possess when working in a caring profession?
You can answer as many of these questions as you want.
Good luck!