{"interviewQueryText":"What are some good interview questions in British English for the job description below?\n\n-------------------------------------------\n\nBank Spa Administrator SW Central London Community Healthcare NHS Trust with Central London Community Healthcare NHS Trust in London, England, United Kingdom\n\nJob Purpose Monday - Friday37.5 hours The post holder is a member of the SPA team and the responsibilities of the team are to support clinical services to manage the daily demand of referrals and to effectively prioritise incoming referrals. The SPA is responsible for processing and registering new referrals, booking clinics, updating waiting lists and communicating appointment related information to patients, carers, and health professionals. They aim to make effective use of resources, reduce duplication, and ensure that referrals are effectively and safely managed through the system. They ensure that appropriate referrals are accepted, and any urgent needs highlighted to the appropriate clinical services. This postholder will work 37.5 hours per week within the SPAs operational hours Monday to Friday 8am to 8pm, weekends and Bank Holidays 8.30am to 4.30pm Process new referrals in accordance with local Standard Operating Protocols (SOPs) Book clinics and appointments and manage cancellations or amendments in a timely manner Maintain health records as required and according to local SOPs Utilise relevant electronic patient record systems to enter and retrieve patient data ensuring all details are accurately recorded in a timely manner Provide accurate confirmation of appointments to patients Maintain the integrity of patient data on electronic patient records, including the creation and update of records Work closely with relevant departments to ensure that notes are prepared and available and that necessary clinical information has been obtained in time for clinics, where appropriate Type clinic letters including audio typing if appropriate, reports, correspondence and other documents within agreed time scales and to agreed standards. Undertake photocopying, faxing, scanning of confidential and non-confidential information. Work with telephonic equipment and computer software used to support the Single Point of Access Participate in SPA team meetings, including typing and distributing minutes Take initial responsibility for the local resolution of problems that may arise with staff/clients. To deal with complaints according to CLCH policy and procedures. Professional Standards All staff must comply with the Central London Community Healthcare (CLCH) NHS Trust Staff Code of Conduct and demonstrate the Trusts Values and Behaviours. Senior Managers must also comply with the NHS Code of Conduct for Managers, based on the Nolan principles of public accountability. All staff employed in recognised professions are required to ensure they work to the professional standards and/or Codes of Practice set out for their professional group. In addition, staff are required to demonstrate the Customer Care Standards of the organisation. Equal Opportunities and Dignity at Work It is the aim of CLCH NHS Trust to ensure that no job applicant or employee receives less favourable treatment on the grounds of race, colour, creed, nationality, ethnic or national origin, sex, marital status or on the grounds of disability or sexual preference, or is placed at a disadvantage by conditions or requirements which cannot be shown to be justifiable. Selection for training and development and promotion will be on the basis of an individual's ability to meet the requirements of the job. To this end CLCH NHS Trust has an Equal Opportunities Policy and it is for each employee to contribute to its success. All staff should treat other staff, patients and the public with dignity and respect. Undertake audits and surveys as requested Support with rota monitoring to ensure that clinical capacity is fully utilised Support the ordering, monitoring and maintenance of stationery and stock. Organise interpreters and transport to support clinical apts according to local SOPs Take initiative in suggesting improvements to administrative process ensuring the process remains efficient and cost effective Administer processes to collate satisfaction feedback from patients and referrers The post holder will prioritise and manage his or her own workload on a day-to-day basis To carry out smart card re-authentication as appropriate Support with training of new team members This advert closes on Thursday 13 Mar 2025"}