Bank Spa Administrator SW Central London Community Healthcare NHS TrustinLondoninLondonPUBLISHED SUN 23 MAR 2025
Stable Working Hours, The role operates Monday to Friday, 37.5 hours a week, allowing for a predictable work-life balance.
Impactful Contribution, The position directly supports clinical services by managing referrals and ensuring timely patient care, making a positive difference in patients' lives.
Collaborative Environment, Working closely with various departments fosters teamwork and professional relationships, enhancing job satisfaction.
Skill Development, The role involves using electronic patient record systems and various administrative processes, allowing for the acquisition of valuable skills in healthcare administration.
Commitment to Diversity, The Central London Community Healthcare NHS Trust promotes equal opportunities and dignity at work, creating a supportive and inclusive workplace.
Opportunities for Improvement, The role encourages suggestions for process improvements, empowering employees to contribute to operational efficiency.
Professional Development, The position may involve training new team members, enhancing leadership skills and contributing to personal career growth.
Join Our Caring Community as a Bank Spa Administrator in Central London!
Are you looking for a fulfilling role that allows you to make a real difference in people’s lives? As a Bank Spa Administrator with Central London Community Healthcare NHS Trust, you will be a vital part of our dedicated team, ensuring that patient referrals are managed efficiently and compassionately. Working Monday to Friday, 37.5 hours per week, you will help streamline our clinical services, prioritising incoming referrals and facilitating patient appointments to create a smoother experience for everyone involved.
In this supportive role, you will process new referrals, book clinics, and assist with the maintenance of health records, all while utilising modern electronic systems. Your warm communication style will be essential as you liaise with patients, their carers, and health professionals. Join us in a workplace that values compassion, respect, and equal opportunities, where your ideas for improving processes will be welcomed. If you're ready to support those in need and contribute to a dynamic healthcare environment, we’d love to hear from you!
Stable Working Hours, The role operates Monday to Friday, 37.5 hours a week, allowing for a predictable work-life balance.
Impactful Contribution, The position directly supports clinical services by managing referrals and ensuring timely patient care, making a positive difference in patients' lives.
Collaborative Environment, Working closely with various departments fosters teamwork and professional relationships, enhancing job satisfaction.
Skill Development, The role involves using electronic patient record systems and various administrative processes, allowing for the acquisition of valuable skills in healthcare administration.
Commitment to Diversity, The Central London Community Healthcare NHS Trust promotes equal opportunities and dignity at work, creating a supportive and inclusive workplace.
Opportunities for Improvement, The role encourages suggestions for process improvements, empowering employees to contribute to operational efficiency.
Professional Development, The position may involve training new team members, enhancing leadership skills and contributing to personal career growth.
Job Purpose Monday - Friday37.5 hours
The post holder is a member of the SPA team and the responsibilities of the team are to support clinical services to manage the daily demand of referrals and to effectively prioritise incoming referrals.
The SPA is responsible for processing and registering new referrals, booking clinics, updating waiting lists and communicating appointment related information to patients, carers, and health professionals. They aim to make effective use of resources, reduce duplication, and ensure that referrals are effectively and safely managed through the system.
They ensure that appropriate referrals are accepted, and any urgent needs highlighted to the appropriate clinical services. This postholder will work 37.5 hours per week within the SPAs operational hours Monday to Friday 8am to 8pm, weekends and Bank Holidays 8.30am to 4.30pm
Process new referrals in accordance with local Standard Operating Protocols (SOPs)
Book clinics and appointments and manage cancellations or amendments in a timely manner
Maintain health records as required and according to local SOPs
Utilise relevant electronic patient record systems to enter and retrieve patient data ensuring all details are accurately recorded in a timely manner
Provide accurate confirmation of appointments to patients
Maintain the integrity of patient data on electronic patient records, including the creation and update of records
Work closely with relevant departments to ensure that notes are prepared and available and that necessary clinical information has been obtained in time for clinics, where appropriate
Type clinic letters including audio typing if appropriate, reports, correspondence and other documents within agreed time scales and to agreed standards.
Undertake photocopying, faxing, scanning of confidential and non-confidential information.
Work with telephonic equipment and computer software used to support the Single Point of Access
Participate in SPA team meetings, including typing and distributing minutes
Take initial responsibility for the local resolution of problems that may arise with staff/clients. To deal with complaints according to CLCH policy and procedures.
Professional Standards
All staff must comply with the Central London Community Healthcare (CLCH) NHS Trust Staff Code of Conduct and demonstrate the Trusts Values and Behaviours. Senior Managers must also comply with the NHS Code of Conduct for Managers, based on the Nolan principles of public accountability. All staff employed in recognised professions are required to ensure they work to the professional standards and/or Codes of Practice set out for their professional group. In addition, staff are required to demonstrate the Customer Care Standards of the organisation.
Equal Opportunities and Dignity at Work
It is the aim of CLCH NHS Trust to ensure that no job applicant or employee receives less favourable treatment on the grounds of race, colour, creed, nationality, ethnic or national origin, sex, marital status or on the grounds of disability or sexual preference, or is placed at a disadvantage by conditions or requirements which cannot be shown to be justifiable. Selection for training and development and promotion will be on the basis of an individual's ability to meet the requirements of the job. To this end CLCH NHS Trust has an Equal Opportunities Policy and it is for each employee to contribute to its success. All staff should treat other staff, patients and the public with dignity and respect.
Undertake audits and surveys as requested
Support with rota monitoring to ensure that clinical capacity is fully utilised
Support the ordering, monitoring and maintenance of stationery and stock.
Organise interpreters and transport to support clinical apts according to local SOPs
Take initiative in suggesting improvements to administrative process ensuring the process remains efficient and cost effective
Administer processes to collate satisfaction feedback from patients and referrers
The post holder will prioritise and manage his or her own workload on a day-to-day basis
To carry out smart card re-authentication as appropriate
Support with training of new team members
This advert closes on Thursday 13 Mar 2025
The post holder is a member of the SPA team and the responsibilities of the team are to support clinical services to manage the daily demand of referrals and to effectively prioritise incoming referrals.
The SPA is responsible for processing and registering new referrals, booking clinics, updating waiting lists and communicating appointment related information to patients, carers, and health professionals. They aim to make effective use of resources, reduce duplication, and ensure that referrals are effectively and safely managed through the system.
They ensure that appropriate referrals are accepted, and any urgent needs highlighted to the appropriate clinical services. This postholder will work 37.5 hours per week within the SPAs operational hours Monday to Friday 8am to 8pm, weekends and Bank Holidays 8.30am to 4.30pm
Process new referrals in accordance with local Standard Operating Protocols (SOPs)
Book clinics and appointments and manage cancellations or amendments in a timely manner
Maintain health records as required and according to local SOPs
Utilise relevant electronic patient record systems to enter and retrieve patient data ensuring all details are accurately recorded in a timely manner
Provide accurate confirmation of appointments to patients
Maintain the integrity of patient data on electronic patient records, including the creation and update of records
Work closely with relevant departments to ensure that notes are prepared and available and that necessary clinical information has been obtained in time for clinics, where appropriate
Type clinic letters including audio typing if appropriate, reports, correspondence and other documents within agreed time scales and to agreed standards.
Undertake photocopying, faxing, scanning of confidential and non-confidential information.
Work with telephonic equipment and computer software used to support the Single Point of Access
Participate in SPA team meetings, including typing and distributing minutes
Take initial responsibility for the local resolution of problems that may arise with staff/clients. To deal with complaints according to CLCH policy and procedures.
Professional Standards
All staff must comply with the Central London Community Healthcare (CLCH) NHS Trust Staff Code of Conduct and demonstrate the Trusts Values and Behaviours. Senior Managers must also comply with the NHS Code of Conduct for Managers, based on the Nolan principles of public accountability. All staff employed in recognised professions are required to ensure they work to the professional standards and/or Codes of Practice set out for their professional group. In addition, staff are required to demonstrate the Customer Care Standards of the organisation.
Equal Opportunities and Dignity at Work
It is the aim of CLCH NHS Trust to ensure that no job applicant or employee receives less favourable treatment on the grounds of race, colour, creed, nationality, ethnic or national origin, sex, marital status or on the grounds of disability or sexual preference, or is placed at a disadvantage by conditions or requirements which cannot be shown to be justifiable. Selection for training and development and promotion will be on the basis of an individual's ability to meet the requirements of the job. To this end CLCH NHS Trust has an Equal Opportunities Policy and it is for each employee to contribute to its success. All staff should treat other staff, patients and the public with dignity and respect.
Undertake audits and surveys as requested
Support with rota monitoring to ensure that clinical capacity is fully utilised
Support the ordering, monitoring and maintenance of stationery and stock.
Organise interpreters and transport to support clinical apts according to local SOPs
Take initiative in suggesting improvements to administrative process ensuring the process remains efficient and cost effective
Administer processes to collate satisfaction feedback from patients and referrers
The post holder will prioritise and manage his or her own workload on a day-to-day basis
To carry out smart card re-authentication as appropriate
Support with training of new team members
This advert closes on Thursday 13 Mar 2025
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