{"interviewQueryText":"What are some good interview questions in British English for the job description below?\n\n-------------------------------------------\n\nPatient Services Administrator with Nuffield Health in Glasgow, Scotland, United Kingdom\n\n Nuffield Health Glasgow Hospital| Outpatients | Permanent | Full time | Shifts: Monday – Thursday between 8am-7pm, Friday 8am – 6pm & 1 Saturday a month Up to £23,419.50 per annum 37.5 hours per week Are you a confident and customer-focused administrator, who’s passionate about great customer service? Then you could be just who we’re looking for. Join the nation’s largest Healthcare Charity and be part of a talented team, doing incredible work to shape the health of the nation. The Opportunity The Administrator will be responsible for effectively and efficiently administering a large caseload of patients from referral to discharge, ensuring the company is able to meet / exceed their service deliverables from a quantitative and qualitative perspective for all referrers at all times. Key Responsibilities To ensure complex administration and support meets all required standards and timescales. To manage, appraise, and interpret data, information and /or situations. To handle all enquires, or queries raised efficiently and effectively, escalating appropriately where necessary. To ensure all data/information is entered, modified, maintained and presented accurately and efficiently using the appropriate electronic or manual system and format. To prepare standard and adhoc reports as requested and required by the department. To provide clinic support, including but not limited to: The provision of professional patient and consultant liaisons. Appointment bookings and changes. Co-ordination of room /consultant availability. Consultant/GP partnerships. Create, alter or cancel clinics as required to support business needs. The Person As an experienced Customer Service individual you will have the following skills; Previous experience working in a fast paced customer service environment Demonstrable ability to prioritise and organise a workload of changing priorities in a fast-paced environment Excellent telephone manner Excellent verbal and written English communication skills Good working knowledge of Excel, Word, Outlook, bespoke database Excellent attention to detail An understanding of the importance of policies and operating procedures Helping you feel good. We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. From financial and emotional wellbeing support to an online GP, gym membership and private healthcare. At Nuffield Health, we’ll take care of what’s important to you. Nuffield Health Glasgow Hospital Located in the heart of the West End of Glasgow; you will be working at one of Scotland’s leading private hospitals. This year, we embarked on phase three of our multi-million-pound refurbishment, adding state of the art equipment like our Mako robotic arm for orthopaedic surgery and a new ambulatory theatre. We have a special focus in the areas of orthopaedics, spinal surgery, ophthalmology, weight loss surgery and cosmetic treatment. Join Nuffield Health and create the future you want, today. If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it’s a good idea to apply right away to ensure you’re considered for this role. It starts with you. "}