Up to £23,419.50 per annum
Nuffield Health r4NVNcT
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Demonstrable ability to prioritise and organise a workload of changing priorities in a fast-paced environment.
Nuffield Health Glasgow Hospital| Outpatients | Permanent | Full time|
Shifts: Monday – Thursday between 8am-7pm, Friday 8am – 6pm & 1 Saturday a month
Up to £23,419.50 per annum
37.5 hours per week
Are you a confident and customer-focused administrator, who’s passionate about great customer service? Then you could be just who we’re looking for. Join the nation’s largest Healthcare Charity and be part of a talented team, doing incredible work to shape the health of the nation.
The Opportunity
The Administrator will be responsible for effectively and efficiently administering a large caseload of patients from referral to discharge, ensuring the company is able to meet / exceed their service deliverables from a quantitative and qualitative perspective for all referrers at all times.
Key Responsibilities
- To ensure complex administration and support meets all required standards and timescales.
- To manage, appraise, and interpret data, information and /or situations.
- To handle all enquires, or queries raised efficiently and effectively, escalating appropriately where necessary.
- To ensure all data/information is entered, modified, maintained and presented accurately and efficiently using the appropriate electronic or manual system and format.
- To prepare standard and adhoc reports as requested and required by the department.
- To provide clinic support, including but not limited to:
- The provision of professional patient and consultant liaisons.
- Appointment bookings and changes.
- Co-ordination of room /consultant availability.
- Consultant/GP partnerships.
- Create, alter or cancel clinics as required to support business needs.
The Person
As an experienced Customer Service individual you will have the following skills;
- Previous experience working in a fast paced customer service environment
- Demonstrable ability to prioritise and organise a workload of changing priorities in a fast-paced environment
- Excellent telephone manner
- Excellent verbal and written English communication skills
- Good working knowledge of Excel, Word, Outlook, bespoke database
- Excellent attention to detail
- An understanding of the importance of policies and operating procedures
Helping you feel good.
We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. From financial and emotional wellbeing support to an online GP, gym membership and private healthcare. At Nuffield Health, we’ll take care of what’s important to you.
Nuffield Health Glasgow Hospital
Located in the heart of the West End of Glasgow; you will be working at one of Scotland’s leading private hospitals. This year, we embarked on phase three of our multi-million-pound refurbishment, adding state of the art equipment like our Mako robotic arm for orthopaedic surgery and a new ambulatory theatre. We have a special focus in the areas of orthopaedics, spinal surgery, ophthalmology, weight loss surgery and cosmetic treatment.
Join Nuffield Health and create the future you want, today.
If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it’s a good idea to apply right away to ensure you’re considered for this role.
It starts with you.
Nuffield Health Glasgow Hospital| Outpatients | Permanent | Full time
|
Shifts: Monday – Thursday between 8am-7pm, Friday 8am – 6pm & 1 Saturday a month
Up to £23,419.50 per annum
37.5 hours per week
Are you a confident and customer-focused administrator, who’s passionate about great customer service? Then you could be just who we’re looking for. Join the nation’s largest Healthcare Charity and be part of a talented team, doing incredible work to shape the health of the nation.
The Opportunity
The Administrator will be responsible for effectively and efficiently administering a large caseload of patients from referral to discharge, ensuring the company is able to meet / exceed their service deliverables from a quantitative and qualitative perspective for all referrers at all times.
Key Responsibilities
The Person
As an experienced Customer Service individual you will have the following skills;
Helping you feel good.
We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. From financial and emotional wellbeing support to an online GP, gym membership and private healthcare. At Nuffield Health, we’ll take care of what’s important to you.
Nuffield Health Glasgow Hospital
Located in the heart of the West End of Glasgow; you will be working at one of Scotland’s leading private hospitals. This year, we embarked on phase three of our multi-million-pound refurbishment, adding state of the art equipment like our Mako robotic arm for orthopaedic surgery and a new ambulatory theatre. We have a special focus in the areas of orthopaedics, spinal surgery, ophthalmology, weight loss surgery and cosmetic treatment.
Join Nuffield Health and create the future you want, today.
If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it’s a good idea to apply right away to ensure you’re considered for this role.
It starts with you.
|
Shifts: Monday – Thursday between 8am-7pm, Friday 8am – 6pm & 1 Saturday a month
Up to £23,419.50 per annum
37.5 hours per week
Are you a confident and customer-focused administrator, who’s passionate about great customer service? Then you could be just who we’re looking for. Join the nation’s largest Healthcare Charity and be part of a talented team, doing incredible work to shape the health of the nation.
The Opportunity
The Administrator will be responsible for effectively and efficiently administering a large caseload of patients from referral to discharge, ensuring the company is able to meet / exceed their service deliverables from a quantitative and qualitative perspective for all referrers at all times.
Key Responsibilities
- To ensure complex administration and support meets all required standards and timescales.
- To manage, appraise, and interpret data, information and /or situations.
- To handle all enquires, or queries raised efficiently and effectively, escalating appropriately where necessary.
- To ensure all data/information is entered, modified, maintained and presented accurately and efficiently using the appropriate electronic or manual system and format.
- To prepare standard and adhoc reports as requested and required by the department.
- To provide clinic support, including but not limited to:
- The provision of professional patient and consultant liaisons.
- Appointment bookings and changes.
- Co-ordination of room /consultant availability.
- Consultant/GP partnerships.
- Create, alter or cancel clinics as required to support business needs.
The Person
As an experienced Customer Service individual you will have the following skills;
- Previous experience working in a fast paced customer service environment
- Demonstrable ability to prioritise and organise a workload of changing priorities in a fast-paced environment
- Excellent telephone manner
- Excellent verbal and written English communication skills
- Good working knowledge of Excel, Word, Outlook, bespoke database
- Excellent attention to detail
- An understanding of the importance of policies and operating procedures
Helping you feel good.
We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. From financial and emotional wellbeing support to an online GP, gym membership and private healthcare. At Nuffield Health, we’ll take care of what’s important to you.
Nuffield Health Glasgow Hospital
Located in the heart of the West End of Glasgow; you will be working at one of Scotland’s leading private hospitals. This year, we embarked on phase three of our multi-million-pound refurbishment, adding state of the art equipment like our Mako robotic arm for orthopaedic surgery and a new ambulatory theatre. We have a special focus in the areas of orthopaedics, spinal surgery, ophthalmology, weight loss surgery and cosmetic treatment.
Join Nuffield Health and create the future you want, today.
If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it’s a good idea to apply right away to ensure you’re considered for this role.
It starts with you.
More information related to this job opportunity, from jobsincare:
Possible interview questions for this job
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Useful skills for a Patient Services Administrator:
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To work as a Patient Services Administrator in the UK, you will need a combination of administrative, interpersonal, and technical skills. Here are some key skills and qualifications typically required for this role:
Administrative Skills:
1. Organizational Skills: Ability to manage multiple tasks efficiently and maintain accurate records.
2. Attention to Detail: Precision in data entry and documentation to ensure patient information is correct.
3. Time Management: Ability to prioritize tasks and manage time effectively in a fast-paced environment.
Communication Skills:
1. Verbal Communication: Strong ability to communicate clearly and compassionately with patients, families, and healthcare professionals.
2. Written Communication: Proficient in writing clear and concise emails, reports, and patient correspondence.
3. Interpersonal Skills: Ability to build rapport and empathize with patients, showing understanding and patience.
Technical Skills:
1. IT Proficiency: Competence in using electronic health record (EHR) systems, Microsoft Office (particularly Word and Excel), and scheduling software.
2. Data Entry: Skills in accurately inputting and managing patient data.
Customer Service Skills:
1. Problem-Solving: Ability to address patient inquiries and resolve issues effectively and sensitively.
2. Conflict Resolution: Skills to handle complaints and difficult situations professionally.
Knowledge and Qualifications:
1. Understanding of Healthcare Systems: Knowledge of how the NHS functions and the relevant policies and regulations.
2. Medical Terminology: Familiarity with medical language and terminology can be beneficial.
3. Educational Qualifications: While not always mandatory, having a background in healthcare administration or a related field can be advantageous.
Teamwork and Adaptability:
1. Team Collaboration: Ability to work well with others in a healthcare setting, fostering a team-oriented environment.
2. Adaptability: Flexibility to adapt to changing roles and responsibilities, as healthcare environments can be unpredictable.
Professionalism:
1. Confidentiality: Understanding the importance of maintaining patient confidentiality in accordance with legal and ethical standards.
2. Responsibility: Taking ownership of assigned tasks and being accountable for outcomes.
More about Glasgow Click to view
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Glasgow is the largest city in Scotland and the fourth-largest in the United Kingdom. Situated on the River Clyde in the west of the country, it is known for its rich history, vibrant culture, and significant contributions to various fields, including industry, art, and education.
History
Glasgow’s history dates back to the 6th century when it was founded as a small religious community by St. Mungo. It grew over the centuries and became a major center for trade and industry during the Industrial Revolution in the 18th and 19th centuries. The city was known for shipbuilding, engineering, and textiles, leading to rapid urbanization and population growth.
Culture and Arts
Glasgow is renowned for its cultural scene. It was designated a UNESCO City of Music in 2008, reflecting its rich musical heritage that spans from classical music to contemporary genres like rock and pop. The city is home to numerous music venues, including the famous Barrowland Ballroom and the SSE Hydro.
The city has a vibrant arts scene, with institutions like the Glasgow School of Art, the Kelvingrove Art Gallery and Museum, and the Scottish Opera. Glasgow hosts various festivals throughout the year, such as the Glasgow International Comedy Festival and the Glasgow Film Festival.
Education
Glasgow is also an educational hub, featuring several prestigious universities, including the University of Glasgow, which is one of the oldest universities in the English-speaking world, founded in 1451. Other notable institutions include the University of Strathclyde and Glasgow Caledonian University.
Architecture
The city's architecture is diverse, boasting a mix of Victorian and modern styles. Notable landmarks include the Glasgow Cathedral, the University of Glasgow's Gothic-style main building, and the modern architecture of the Clyde Arc or "Squinty Bridge." The influence of the famous architect Charles Rennie Mackintosh can also be seen throughout the city.
Economy
Today, Glasgow has a mixed economy, with strengths in sectors like education, healthcare, technology, and tourism. The city is a popular destination for visitors, thanks to its historical sites, shopping districts, and dining options.
Sports
Glasgow is passionate about sports, particularly football. The city is home to two of Scotland's most famous football clubs: Celtic and Rangers, whose rivalry is known as the Old Firm. The city also hosted the Commonwealth Games in 2014, which showcased its facilities and infrastructure.
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