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Practice Interview
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Saving... jblihG6K American Express {"required":[],"optional":[{"id":"queKDOYv","grouping":"General Questions","question":"Can you tell us about yourself and why you are interested in this position at American Express?"},{"id":"quemx3Uf","grouping":"General Questions","question":"What do you understand by delivering world-class customer service, and how would you embody this in your role?"},{"id":"que0nK6u","grouping":"Experience and Skills","question":"Could you share an experience where you went above and beyond to resolve a customer’s issue? What was the outcome?"},{"id":"que4xf9Z","grouping":"Experience and Skills","question":"How do you handle difficult conversations with customers? Can you provide a specific example?"},{"id":"queADmb1","grouping":"Experience and Skills","question":"This role requires multitasking and using multiple systems. How have you managed similar situations in previous roles?"},{"id":"quepHdKz","grouping":"Problem-Solving and Analytical Skills","question":"Describe a time when you had to think critically to solve a problem. What steps did you take to reach a resolution?"},{"id":"queK3HDs","grouping":"Problem-Solving and Analytical Skills","question":"How do you approach identifying a customer’s needs? Can you give an example of when you successfully did this?"},{"id":"quevslqe","grouping":"Communication and Interpersonal Skills","question":"Can you provide an example of how you have built a meaningful relationship with a customer in the past?"},{"id":"quefnSaI","grouping":"Communication and Interpersonal Skills","question":"What techniques do you find effective for influencing a customer’s decision?"},{"id":"quetPj3b","grouping":"Adaptability and Resilience","question":"American Express operates in a fast-paced environment. How do you adapt to changing situations while maintaining productivity?"},{"id":"queDZW10","grouping":"Adaptability and Resilience","question":"Can you describe a time when you faced a particularly challenging situation at work? How did you manage to stay positive?"},{"id":"queesPLD","grouping":"Understanding Tools and Systems","question":"What computer systems or software have you used in previous customer service roles? How comfortable are you navigating new technologies?"},{"id":"queoNqLM","grouping":"Understanding Tools and Systems","question":"How would you ensure that you stay compliant with quality goals and regulations while still providing excellent customer service?"},{"id":"queMfrBA","grouping":"Motivation and Teamwork","question":"Why do you believe teamwork is important in a customer care setting? Can you provide an example of how you contributed to a team?"},{"id":"queCkYch","grouping":"Motivation and Teamwork","question":"What motivates you to deliver exceptional service to customers?"},{"id":"queirdsI","grouping":"Availability and Commitment","question":"The role involves working shift patterns including weekends. How do you feel about this arrangement?"}]} ![]()
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Practice Interview
Practice Interview
Customer Care Professional • Brighton
American Express
Thank you for your interest in the position of Customer Care Professional
in Brighton
with American Express.
American Express
This is a video practice interview and we use your
computer's webcam & microphone device's camera phone's camera
to record your answers.
We record your answers one at a time. The whole thing should take you less than five minutes.
We record your answers one at a time. The whole thing should take you less than five minutes.
Interview Progress What to expect
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Then, we'll ask you to answer one or more questions of your choice from the list below:
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1. Can you tell us about yourself and why you are interested in this position at American Express? Can you tell us about yourself and why you are interested in this position at American Express?
2. What do you understand by delivering world-class customer service, and how would you embody this in your role? What do you understand by delivering world-class customer service, and how would you embody this in your role?
3. Could you share an experience where you went above and beyond to resolve a customer’s issue? What was the outcome? Could you share an experience where you went above and beyond to resolve a customer’s issue? What was the outcome?
4. How do you handle difficult conversations with customers? Can you provide a specific example? How do you handle difficult conversations with customers? Can you provide a specific example?
5. This role requires multitasking and using multiple systems. How have you managed similar situations in previous roles? This role requires multitasking and using multiple systems. How have you managed similar situations in previous roles?
6. Describe a time when you had to think critically to solve a problem. What steps did you take to reach a resolution? Describe a time when you had to think critically to solve a problem. What steps did you take to reach a resolution?
7. How do you approach identifying a customer’s needs? Can you give an example of when you successfully did this? How do you approach identifying a customer’s needs? Can you give an example of when you successfully did this?
8. Can you provide an example of how you have built a meaningful relationship with a customer in the past? Can you provide an example of how you have built a meaningful relationship with a customer in the past?
9. What techniques do you find effective for influencing a customer’s decision? What techniques do you find effective for influencing a customer’s decision?
10. American Express operates in a fast-paced environment. How do you adapt to changing situations while maintaining productivity? American Express operates in a fast-paced environment. How do you adapt to changing situations while maintaining productivity?
11. Can you describe a time when you faced a particularly challenging situation at work? How did you manage to stay positive? Can you describe a time when you faced a particularly challenging situation at work? How did you manage to stay positive?
12. What computer systems or software have you used in previous customer service roles? How comfortable are you navigating new technologies? What computer systems or software have you used in previous customer service roles? How comfortable are you navigating new technologies?
13. How would you ensure that you stay compliant with quality goals and regulations while still providing excellent customer service? How would you ensure that you stay compliant with quality goals and regulations while still providing excellent customer service?
14. Why do you believe teamwork is important in a customer care setting? Can you provide an example of how you contributed to a team? Why do you believe teamwork is important in a customer care setting? Can you provide an example of how you contributed to a team?
15. What motivates you to deliver exceptional service to customers? What motivates you to deliver exceptional service to customers?
16. The role involves working shift patterns including weekends. How do you feel about this arrangement? The role involves working shift patterns including weekends. How do you feel about this arrangement?
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{"interviewQueryText":"What are some good interview questions in British English for the job description below?\n\n-------------------------------------------\n\nCustomer Care Professional with American Express in Brighton, England, United Kingdom\n\n You Lead the Way. We’ve Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. Join Team Amex and let's lead the way together. Go above and beyond at a company that sets the standard for customer-first service. Do you have a passion to be able to deliver world-class customer service or perhaps already know what it involves? Then we want you to join #TeamAmex! Whether you already have a wealth of customer experience or are looking for your first customer servicing-based role, here at #TeamAmex we’ve got our customer’s backs and each other’s: Every. Single. Day. That’s why when you become a part of #TeamAmex, you will receive 6 weeks of classroom training, followed by 8 weeks of on-the-job training and support and it doesn’t stop there. At American Express, we continue to support the building of meaningful and rewarding careers and offer a number of outstanding benefits. How will you make an impact in this role? Your core responsibilities as a Customer Care Professional at American Express will include Delivering world-class customer service, while responding to customer inquiries and concerns over the phone Building meaningful relationships with our customers through a consultative approach, understanding their current and future needs, providing first contact resolution, and negotiating a positive outcome for the customer and American Express Enhance our customer’s experience by identifying opportunities to offer products based on our Cardmember’s needs Meet and exceed quality goals, compliance regulations and productivity targets Navigate computer systems and applications to service our Customers, and enable them to get the most from our online and mobile platforms Reprioritize and adapt to a constantly evolving environment Minimum Qualifications Demonstrate personal excellence by remaining positive in difficult situations Display a passion to serve by delivering outstanding service in every interaction with our Customers The ability and resilience to work in a fast-paced and dynamic environment as well as multitask, using multiple systems and digital tools to service our Customers Strong interpersonal, communication, verbal, and written skills Assertiveness to handle difficult conversations Excellent negotiation, influencing and resourcefulness skills Critical, analytical and forward thinking with problem-solving skills, and strong attention to detail Confidence to work in a virtual environment Shift work Monday to Sunday 7 days a week (working 5 days) - 35 hours a week We will be conducting Assessment Centres for these roles on Monday 9th December and Wednesday 11th December. If you are successful after your 1st stage screening interview, you must be available to attend next stage interview on one of these dates. Compliance Language We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations. "}