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Customer Care ProfessionalinBrightoninBrightonPUBLISHED MON 16 DEC 2024

American ExpressFollow American Express

Part of a global and diverse community with a strong commitment to supporting each other and customers.
Opportunity for personal and professional growth through extensive training programs, including 6 weeks of classroom training followed by 8 weeks of on-the-job support.
A focus on delivering world-class customer service and building meaningful relationships with customers.
Competitive compensation packages with salary and bonus incentives, along with comprehensive benefits including medical, dental, and vision insurance.
Flexible working model allowing for hybrid, onsite, or virtual arrangements to accommodate diverse needs.
Career development opportunities that encourage continuous learning and advancement within the company.
A supportive environment that prioritizes holistic well-being with financial, physical, and mental health benefits.
The role of Customer Care Professional at American Express in Brighton involves providing exceptional customer service by addressing inquiries and concerns over the phone, building valuable relationships through a consultative approach, and ensuring first contact resolution. Candidates will undergo a comprehensive training program, including six weeks of classroom training followed by eight weeks of on-the-job support, aimed at developing their skills in delivering tailored solutions and enhancing the overall customer experience.

Successful candidates will demonstrate strong interpersonal, communication, and problem-solving skills while thriving in a fast-paced environment. The position requires shift work across seven days a week and offers competitive salaries, bonuses, and various benefits focused on holistic well-being, including medical coverage and career development opportunities. American Express emphasises a culture of support and collaboration, aiming to deliver the world's best customer experience with integrity and inclusivity.
Part of a global and diverse community with a strong commitment to supporting each other and customers.
Opportunity for personal and professional growth through extensive training programs, including 6 weeks of classroom training followed by 8 weeks of on-the-job support.
A focus on delivering world-class customer service and building meaningful relationships with customers.
Competitive compensation packages with salary and bonus incentives, along with comprehensive benefits including medical, dental, and vision insurance.
Flexible working model allowing for hybrid, onsite, or virtual arrangements to accommodate diverse needs.
Career development opportunities that encourage continuous learning and advancement within the company.
A supportive environment that prioritizes holistic well-being with financial, physical, and mental health benefits.

Here are 5 questions you could be asked if you apply for this job: Start practice interview...
1. Can you tell us about yourself and why you are interested in this position at American Express?
2. What do you understand by delivering world-class customer service, and how would you embody this in your role?
3. Could you share an experience where you went above and beyond to resolve a customer’s issue? What was the outcome?
4. How do you handle difficult conversations with customers? Can you provide a specific example?
5. This role requires multitasking and using multiple systems. How have you managed similar situations in previous roles?
1. Can you tell us about yourself and why you are interested in this position at American Express?
2. What do you understand by delivering world-class customer service, and how would you embody this in your role?
3. Could you share an experience where you went above and beyond to resolve a customer’s issue? What was the outcome?
4. How do you handle difficult conversations with customers? Can you provide a specific example?
5. This role requires multitasking and using multiple systems. How have you managed similar situations in previous roles?
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