{"interviewQueryText":"What are some good interview questions in British English for the job description below?\n\n-------------------------------------------\n\nHR Administrator (Absence) with Mersey and West Lancashire Teaching Hospitals NHS Trust in St Helens, England, United Kingdom\n\n Job Summary The HR Administrator will work alongside the HR Business Partner & Advisory team in supporting their regions to improve the health and wellbeing of the workforce by managing sickness absence in line with the Attendance Management Policy and Procedure. The HR Administrator will be responsible for undertaking administration tasks to support the effective and consistent management of HR case work across all our regions. Main duties of the job With an NVQ Level 3 in administration or equivalent level of knowledge, you will have experience of administration and of working in a customer service environment. The successful candidate will undertake a variety of administrative functions, predominantly focussing on Attendance Management. You will ensure that information is communicated to the highest standard, whilst contributing to the smooth and efficient running of the HR Team. As a self-driven individual with effective communication and interpersonal skills you will be able to maintain courteous and appropriate working relationships with all stakeholders, maintaining confidentiality at all times. You must be able to demonstrate a good understanding and working knowledge of I.T systems including Word, Excel, PowerPoint and databases. With the ability to work in a busy environment and to strict deadlines, you will be able to use your initiative, work well within a team and demonstrate attention to detail. About Us Mersey and West Lancashire Teaching Hospitals NHS Trust serves a population of over 600,000 with a workforce of over 9000 dedicated and skilled staff across 21 sites. We strongly believe that the communities we serve should all have access to Five Star Patient Care. Our Services Acute Care Providing emergency and maternity services at Whiston, Southport and Ormskirk hospitals, and medical and surgical specialties across all our sites. Primary Care Providing primary care services at Marshalls Cross Medical Centre situated in St Helens Hospital. Community Services Providing adult community services for St Helens and a wheelchair service in Chorley, South Ribble, and West Lancashire. Our inpatient unit at Newton Community Hospital is where patients needing acute hospital beds can continue rehabilitation, freeing up space for more unwell patients. We also provide urgent care at our Urgent Treatment Centre located in St Helens town centre. Specialist Regional Services We provide the Mersey Regional Burns & Plastic Surgery Unit at Whiston Hospital and the Spinal Injuries Unit at Southport Hospital to more than 4 million people across the whole of Merseyside, West Lancashire, Cheshire, Isle of Man and North Wales. Achievements Rated Outstanding by CQC Inspection August 2018 Top 100 places to work in the NHS (NHS Employers & Health Service Journal) National Preceptorship Accreditation (2023) for Nursing & AHP Preceptorship Programme Date posted 14 January 2025 Pay scheme Agenda for change Band Band 3 Salary £24,071 to £25,674 a year per annum Contract Permanent Working pattern Full-time Reference number 409-6901094 Job locations Jubilee Court Waterside St Helens WA9 1TT Job Description Job responsibilities Duties & Responsibilities The post holder will be expected to fulfil the following duties: Administration To generate and answer telephone calls referred into the Absence Support Team, in an articulate and professional manner and to escalate any matters as appropriate to the HR Advisor for further advice Provide advice and guidance to employees regarding health and wellbeing interventions that are available to them on day one of any absence e.g. Physiomed, EAP, GP Health Service. To make operational judgements from the information obtained over the telephone / email to evaluate the appropriate course of action in partnership with stakeholders and HR Advisor. To coordinate and signpost the employee to the relevant support services, both internal and external including Health, Work and Well Being, EAP, GP Health Service etc. To answer general queries regarding the attendance Management policy and processes. Ensure sickness absence triggers are monitored and highlighted (in conjunction with HR Advisor) to relevant stakeholders in a timely way to ensure reviews are held within set timescales. Ensure the timely completion of return to work interviews for all staff on a daily basis in line with Trust policies. Ensures timely identification of support mechanisms via letters of support for pregnancy, long term sick, ARCP outcome 3 etc Provide administration support ensuring that HR Case Management trackers are up to date enabling the HR team to provide accurate and up to date information to senior stakeholders and the Head of HR as required and to assist the monthly reporting to HEE. Undertake a weekly review of outstanding fit notes and escalate no receipt to the attention of the HR Advisors. Support the HR case management team with the administration of induction and training materials as well as presentations. Develop and maintain effective internal and external communication networks to support the delivery of the Lead Employer Service including the Lead Employer Website. Provide administrative support to the Lead Employer Service including the processing and recording of information and production of letters. Arrange sickness meetings, investigation meetings and provide note taking support as required. Daily review of the absence support team generic email account, escalating urgent enquiries as required. Procurement of equipment relating to access to work assessments. To undertake scanning, copying and filing duties as required. Data Processing and Management Information Ensure that quality systems are in place to monitor sickness absence and produce reports to monitor activity against agreed targets. Prepare regular statistical reports that provide updates on Lead Employer and regional ac"}