HR Administrator (Absence) inSt Helens inSt Helens PUBLISHED
FRI 17 JAN 2025
Opportunity to contribute to the health and wellbeing of a large workforce in the NHS, positively impacting employee morale and productivity.
Possibility of career advancement within a respected organisation rated 'Outstanding' by CQC Inspection.
Engagement with a diverse range of internal and external stakeholders, enhancing communication and interpersonal skills.
Job stability in a permanent, full-time role within the NHS, providing a sense of security and belonging.
Exposure to various HR functions and the chance to develop skills in attendance management, data processing, and case management.
Supportive working environment focused on high-quality patient care, which fosters teamwork and collaboration.
The HR Administrator (Absence) at Mersey and West Lancashire Teaching Hospitals NHS Trust will support the HR Business Partner & Advisory team by managing sickness absence in accordance with the Attendance Management Policy. The role requires an individual with NVQ Level 3 in administration and customer service experience, focusing on effective communication and administration tasks to facilitate HR case management. Key responsibilities include responding to queries, coordinating employee support services, maintaining accurate HR records, and ensuring compliance with policies while handling confidentiality.
The successful candidate should possess strong IT skills, particularly in Word, Excel, and databases, and the ability to work effectively in a busy environment while managing deadlines. This full-time position offers a salary range of £24,071 to £25,674 per annum and necessitates the individual to demonstrate initiative, attention to detail, and strong interpersonal skills to maintain positive working relationships with stakeholders.
The successful candidate should possess strong IT skills, particularly in Word, Excel, and databases, and the ability to work effectively in a busy environment while managing deadlines. This full-time position offers a salary range of £24,071 to £25,674 per annum and necessitates the individual to demonstrate initiative, attention to detail, and strong interpersonal skills to maintain positive working relationships with stakeholders.
Job Summary
The HR Administrator will work alongside the HR Business Partner & Advisory team in supporting their regions to improve the health and wellbeing of the workforce by managing sickness absence in line with the Attendance Management Policy and Procedure.
The HR Administrator will be responsible for undertaking administration tasks to support the effective and consistent management of HR case work across all our regions.
Main duties of the job
With an NVQ Level 3 in administration or equivalent level of knowledge, you will have experience of administration and of working in a customer service environment.
The successful candidate will undertake a variety of administrative functions, predominantly focussing on Attendance Management. You will ensure that information is communicated to the highest standard, whilst contributing to the smooth and efficient running of the HR Team.
As a self-driven individual with effective communication and interpersonal skills you will be able to maintain courteous and appropriate working relationships with all stakeholders, maintaining confidentiality at all times.
You must be able to demonstrate a good understanding and working knowledge of I.T systems including Word, Excel, PowerPoint and databases. With the ability to work in a busy environment and to strict deadlines, you will be able to use your initiative, work well within a team and demonstrate attention to detail.
About Us
Mersey and West Lancashire Teaching Hospitals NHS Trust serves a population of over 600,000 with a workforce of over 9000 dedicated and skilled staff across 21 sites.
We strongly believe that the communities we serve should all have access to Five Star Patient Care.
Our Services
Acute Care
Providing emergency and maternity services at Whiston, Southport and Ormskirk hospitals, and medical and surgical specialties across all our sites.
Primary Care
Providing primary care services at Marshalls Cross Medical Centre situated in St Helens Hospital.
Community Services
Providing adult community services for St Helens and a wheelchair service in Chorley, South Ribble, and West Lancashire. Our inpatient unit at Newton Community Hospital is where patients needing acute hospital beds can continue rehabilitation, freeing up space for more unwell patients. We also provide urgent care at our Urgent Treatment Centre located in St Helens town centre.
Specialist Regional Services
We provide the Mersey Regional Burns & Plastic Surgery Unit at Whiston Hospital and the Spinal Injuries Unit at Southport Hospital to more than 4 million people across the whole of Merseyside, West Lancashire, Cheshire, Isle of Man and North Wales.
Achievements
Date posted
14 January 2025
Pay scheme
Agenda for change
Band
Band 3
Salary
£24,to £25,674 a year per annum
Contract
Permanent
Working pattern
Full-time
Reference number
409-69
Job locations
Jubilee Court
Waterside
St Helens
WA9 1TT
Job Description
Job responsibilities
Duties & Responsibilities
The post holder will be expected to fulfil the following duties:
Administration
To generate and answer telephone calls referred into the Absence Support Team, in an articulate and professional manner and to escalate any matters as appropriate to the HR Advisor for further advice
Provide advice and guidance to employees regarding health and wellbeing interventions that are available to them on day one of any absence e.g. Physiomed, EAP, GP Health Service.
To make operational judgements from the information obtained over the telephone / email to evaluate the appropriate course of action in partnership with stakeholders and HR Advisor.
To coordinate and signpost the employee to the relevant support services, both internal and external including Health, Work and Well Being, EAP, GP Health Service etc.
To answer general queries regarding the attendance Management policy and processes.
Ensure sickness absence triggers are monitored and highlighted (in conjunction with HR Advisor) to relevant stakeholders in a timely way to ensure reviews are held within set timescales.
Ensure the timely completion of return to work interviews for all staff on a daily basis in line with Trust policies.
Ensures timely identification of support mechanisms via letters of support for pregnancy, long term sick, ARCP outcome 3 etc
Provide administration support ensuring that HR Case Management trackers are up to date enabling the HR team to provide accurate and up to date information to senior stakeholders and the Head of HR as required and to assist the monthly reporting to HEE.
Undertake a weekly review of outstanding fit notes and escalate no receipt to the attention of the HR Advisors.
Support the HR case management team with the administration of induction and training materials as well as presentations.
Develop and maintain effective internal and external communication networks to support the delivery of the Lead Employer Service including the Lead Employer Website.
Provide administrative support to the Lead Employer Service including the processing and recording of information and production of letters.
Arrange sickness meetings, investigation meetings and provide note taking support as required.
Daily review of the absence support team generic email account, escalating urgent enquiries as required.
Procurement of equipment relating to access to work assessments.
To undertake scanning, copying and filing duties as required.
Data Processing and Management Information
Ensure that quality systems are in place to monitor sickness absence and produce reports to monitor activity against agreed targets.
Prepare regular statistical reports that provide updates on Lead Employer and regional ac
The HR Administrator will work alongside the HR Business Partner & Advisory team in supporting their regions to improve the health and wellbeing of the workforce by managing sickness absence in line with the Attendance Management Policy and Procedure.
The HR Administrator will be responsible for undertaking administration tasks to support the effective and consistent management of HR case work across all our regions.
Main duties of the job
With an NVQ Level 3 in administration or equivalent level of knowledge, you will have experience of administration and of working in a customer service environment.
The successful candidate will undertake a variety of administrative functions, predominantly focussing on Attendance Management. You will ensure that information is communicated to the highest standard, whilst contributing to the smooth and efficient running of the HR Team.
As a self-driven individual with effective communication and interpersonal skills you will be able to maintain courteous and appropriate working relationships with all stakeholders, maintaining confidentiality at all times.
You must be able to demonstrate a good understanding and working knowledge of I.T systems including Word, Excel, PowerPoint and databases. With the ability to work in a busy environment and to strict deadlines, you will be able to use your initiative, work well within a team and demonstrate attention to detail.
About Us
Mersey and West Lancashire Teaching Hospitals NHS Trust serves a population of over 600,000 with a workforce of over 9000 dedicated and skilled staff across 21 sites.
We strongly believe that the communities we serve should all have access to Five Star Patient Care.
Our Services
Acute Care
Providing emergency and maternity services at Whiston, Southport and Ormskirk hospitals, and medical and surgical specialties across all our sites.
Primary Care
Providing primary care services at Marshalls Cross Medical Centre situated in St Helens Hospital.
Community Services
Providing adult community services for St Helens and a wheelchair service in Chorley, South Ribble, and West Lancashire. Our inpatient unit at Newton Community Hospital is where patients needing acute hospital beds can continue rehabilitation, freeing up space for more unwell patients. We also provide urgent care at our Urgent Treatment Centre located in St Helens town centre.
Specialist Regional Services
We provide the Mersey Regional Burns & Plastic Surgery Unit at Whiston Hospital and the Spinal Injuries Unit at Southport Hospital to more than 4 million people across the whole of Merseyside, West Lancashire, Cheshire, Isle of Man and North Wales.
Achievements
- Rated Outstanding by CQC Inspection August 2
- Top 100 places to work in the NHS (NHS Employers & Health Service Journal)
Date posted
14 January 2025
Pay scheme
Agenda for change
Band
Band 3
Salary
£24,to £25,674 a year per annum
Contract
Permanent
Working pattern
Full-time
Reference number
409-69
Job locations
Jubilee Court
Waterside
St Helens
WA9 1TT
Job Description
Job responsibilities
Duties & Responsibilities
The post holder will be expected to fulfil the following duties:
Administration
To generate and answer telephone calls referred into the Absence Support Team, in an articulate and professional manner and to escalate any matters as appropriate to the HR Advisor for further advice
Provide advice and guidance to employees regarding health and wellbeing interventions that are available to them on day one of any absence e.g. Physiomed, EAP, GP Health Service.
To make operational judgements from the information obtained over the telephone / email to evaluate the appropriate course of action in partnership with stakeholders and HR Advisor.
To coordinate and signpost the employee to the relevant support services, both internal and external including Health, Work and Well Being, EAP, GP Health Service etc.
To answer general queries regarding the attendance Management policy and processes.
Ensure sickness absence triggers are monitored and highlighted (in conjunction with HR Advisor) to relevant stakeholders in a timely way to ensure reviews are held within set timescales.
Ensure the timely completion of return to work interviews for all staff on a daily basis in line with Trust policies.
Ensures timely identification of support mechanisms via letters of support for pregnancy, long term sick, ARCP outcome 3 etc
Provide administration support ensuring that HR Case Management trackers are up to date enabling the HR team to provide accurate and up to date information to senior stakeholders and the Head of HR as required and to assist the monthly reporting to HEE.
Undertake a weekly review of outstanding fit notes and escalate no receipt to the attention of the HR Advisors.
Support the HR case management team with the administration of induction and training materials as well as presentations.
Develop and maintain effective internal and external communication networks to support the delivery of the Lead Employer Service including the Lead Employer Website.
Provide administrative support to the Lead Employer Service including the processing and recording of information and production of letters.
Arrange sickness meetings, investigation meetings and provide note taking support as required.
Daily review of the absence support team generic email account, escalating urgent enquiries as required.
Procurement of equipment relating to access to work assessments.
To undertake scanning, copying and filing duties as required.
Data Processing and Management Information
Ensure that quality systems are in place to monitor sickness absence and produce reports to monitor activity against agreed targets.
Prepare regular statistical reports that provide updates on Lead Employer and regional ac
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