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Practice Interview
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Saving... jblinpC8 UK Civil Service {"required":[],"optional":[{"id":"queatITi","grouping":"General Questions","question":"Can you tell us a bit about yourself and your previous experience in customer service or administration?"},{"id":"queVHj0Z","grouping":"General Questions","question":"What motivated you to apply for the role of Social Care Administrator with the Inspection Support team at Ofsted?"},{"id":"queIfrSq","grouping":"General Questions","question":"How does your understanding of the social care sector inform your approach to administration and customer service?"},{"id":"queJFVch","grouping":"Experience and Skills","question":"Can you describe a time when you managed a high volume of inquiries or communications? How did you ensure that all requests were handled in a timely fashion?"},{"id":"queZ1IEb","grouping":"Experience and Skills","question":"This role requires outstanding customer service. What strategies do you use to provide excellent service, especially when dealing with dissatisfied customers?"},{"id":"quexl4AJ","grouping":"Experience and Skills","question":"Give an example of how you have worked under pressure or to tight deadlines in a previous role. What techniques do you use to cope with such situations?"},{"id":"que3uOw7","grouping":"Experience and Skills","question":"How do you prioritise your workload when faced with multiple tasks at the same time?"},{"id":"queWCyxl","grouping":"Communication and Influencing","question":"Communication is key in this role. Can you provide an example of how you effectively communicated complex information to a diverse audience?"},{"id":"queJZuu0","grouping":"Communication and Influencing","question":"Describe a situation where you had to influence a colleague or stakeholder to achieve a specific outcome. What approach did you take?"},{"id":"queyhPGX","grouping":"Managing a Quality Service","question":"How do you ensure that your work meets the required quality standards, especially when handling sensitive information related to children and young people?"},{"id":"quefD9Dx","grouping":"Managing a Quality Service","question":"What processes do you follow to stay compliant with relevant regulations and policy frameworks in your administrative tasks?"},{"id":"queUFSQV","grouping":"Technical Skills","question":"What experience do you have with digital systems and tools that support customer service and administration? Can you share any specific software or platforms you are familiar with?"},{"id":"que3voqj","grouping":"Technical Skills","question":"In terms of written communication, can you provide an example of a report or correspondence you’ve produced that required analysis and presenting of information?"},{"id":"quepLin2","grouping":"Diversity and Inclusion","question":"The Civil Service is committed to equality and diversity. How do you ensure that your work reflects an understanding of inclusivity when interacting with diverse stakeholders?"},{"id":"queCN76h","grouping":"Diversity and Inclusion","question":"Can you describe how your background or experiences will contribute to enriching the diversity of our team at Ofsted?"},{"id":"quejqX5J","grouping":"Closing Questions","question":"What do you see as the biggest challenge in this role and how would you approach it?"}]} ![]()
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Practice Interview
Practice Interview
Social Care Administrator, Inspection Support • Manchester
UK Civil Service
Thank you for your interest in the position of Social Care Administrator, Inspection Support
in Manchester
with UK Civil Service.
UK Civil Service
This is a video practice interview and we use your
computer's webcam & microphone device's camera phone's camera
to record your answers.
We record your answers one at a time. The whole thing should take you less than five minutes.
We record your answers one at a time. The whole thing should take you less than five minutes.
Interview Progress What to expect
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1. Can you tell us a bit about yourself and your previous experience in customer service or administration? Can you tell us a bit about yourself and your previous experience in customer service or administration?
2. What motivated you to apply for the role of Social Care Administrator with the Inspection Support team at Ofsted? What motivated you to apply for the role of Social Care Administrator with the Inspection Support team at Ofsted?
3. How does your understanding of the social care sector inform your approach to administration and customer service? How does your understanding of the social care sector inform your approach to administration and customer service?
4. Can you describe a time when you managed a high volume of inquiries or communications? How did you ensure that all requests were handled in a timely fashion? Can you describe a time when you managed a high volume of inquiries or communications? How did you ensure that all requests were handled in a timely fashion?
5. This role requires outstanding customer service. What strategies do you use to provide excellent service, especially when dealing with dissatisfied customers? This role requires outstanding customer service. What strategies do you use to provide excellent service, especially when dealing with dissatisfied customers?
6. Give an example of how you have worked under pressure or to tight deadlines in a previous role. What techniques do you use to cope with such situations? Give an example of how you have worked under pressure or to tight deadlines in a previous role. What techniques do you use to cope with such situations?
7. How do you prioritise your workload when faced with multiple tasks at the same time? How do you prioritise your workload when faced with multiple tasks at the same time?
8. Communication is key in this role. Can you provide an example of how you effectively communicated complex information to a diverse audience? Communication is key in this role. Can you provide an example of how you effectively communicated complex information to a diverse audience?
9. Describe a situation where you had to influence a colleague or stakeholder to achieve a specific outcome. What approach did you take? Describe a situation where you had to influence a colleague or stakeholder to achieve a specific outcome. What approach did you take?
10. How do you ensure that your work meets the required quality standards, especially when handling sensitive information related to children and young people? How do you ensure that your work meets the required quality standards, especially when handling sensitive information related to children and young people?
11. What processes do you follow to stay compliant with relevant regulations and policy frameworks in your administrative tasks? What processes do you follow to stay compliant with relevant regulations and policy frameworks in your administrative tasks?
12. What experience do you have with digital systems and tools that support customer service and administration? Can you share any specific software or platforms you are familiar with? What experience do you have with digital systems and tools that support customer service and administration? Can you share any specific software or platforms you are familiar with?
13. In terms of written communication, can you provide an example of a report or correspondence you’ve produced that required analysis and presenting of information? In terms of written communication, can you provide an example of a report or correspondence you’ve produced that required analysis and presenting of information?
14. The Civil Service is committed to equality and diversity. How do you ensure that your work reflects an understanding of inclusivity when interacting with diverse stakeholders? The Civil Service is committed to equality and diversity. How do you ensure that your work reflects an understanding of inclusivity when interacting with diverse stakeholders?
15. Can you describe how your background or experiences will contribute to enriching the diversity of our team at Ofsted? Can you describe how your background or experiences will contribute to enriching the diversity of our team at Ofsted?
16. What do you see as the biggest challenge in this role and how would you approach it? What do you see as the biggest challenge in this role and how would you approach it?
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{"interviewQueryText":"What are some good interview questions in British English for the job description below?\n\n-------------------------------------------\n\nSocial Care Administrator, Inspection Support with UK Civil Service in Manchester, England, United Kingdom\n\nContents Location About the job Benefits Things you need to know Apply and further information Location Piccadilly Gate, Manchester About The Job Job summary We are recruiting for six Social Care Administrators to join our Inspection Support team. The Social Care Administrators handle a high volume of digital and telephony contact including applications to register in the social care remit, updates to existing registrations, complaints, and other correspondence, from a diverse range of internal and external stakeholders. The environment is fast paced, target focused and committed to safeguarding children and young people. The role is to provide outstanding customer service across a number of work types, in line with regulation and policy frameworks. This is a fantastic opportunity to further your experience in Ofsteds well-established team. The post holder will work with high-achieving professionals at all levels, surrounded by a friendly and supportive team. They will have access to amazing benefits, such as flexible working hours, the Civil Service Pension Scheme, and 32.5 days annual leave + 8 bank holidays. We offer a hybrid working model, so you may also choose to spend a proportion of time working from home. Job descriptionPlease refer to the job specification for further information.Person specificationPlease refer to the job specification for further information.Behaviours We'll assess you against these behaviours during the selection process: Communicating and Influencing Managing a Quality Service Delivering at Pace Technical skills We'll assess you against these technical skills during the selection process: Experience of working in a high-volume customer service or administration-based environment, working to targets and objectives. Ability to work under pressure and to tight deadlines, managing a range of different tasks. Good written skills and verbal skills to analyse and present information and resolve issues with service providers or dissatisfied customers. Benefits Alongside your salary of £23,839, Office for Standards in Education, Children's Services and Skills contributes £6,906 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides. Full details of the benefits available can be found in our Ofsted Offer brochure. Ofsted is devoted to equality, diversity and inclusion. Within our Ofsted Strategy 2023-2027 we have stated that we will improve the representation of under-represented groups across the organisation and publish our progress on this annually. We are always looking to expand on our diverse workforce by recruiting candidates from varied backgrounds and differing experiences. We are proud to be a Disability Confident Leader, we continually engage with our 5 staff networks for protected characteristics, and highlight the work of our Equalities, Diversity and Inclusion (EDI) Group. We ensure all candidates are treated with fair and open competition, with all appointments being made on merit and we use our Disability Confident Scheme (DCS) to provide assurance to all candidates of this. Things you need to know Selection process detailsThis vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills. Application And Shortlisting The selection panel will assess your application based on your evidence you have provided against the essential criteria as set out in the person specification. You will also be asked to provide information within the Employer/Activity History section of the application form. This information is equivalent to the information you would provide on a CV setting out your career history (this may be used in the sifting process). Interview Candidates who pass the benchmark at the shortlisting stage will be invited to an interview where they will be assessed against a mixture of the Civil Service behaviours and the experience/technical skills set out in section 3 of the job specification. Interviews will be held during the week commencing Monday 25 November 2024 at Piccadilly Gate, Manchester. Feedback will only be provided if you attend an interview or assessment.SecuritySuccessful candidates must undergo a criminal record check.People working with government assets must complete baseline personnel security standard (opens in new window) checks.Nationality requirements This Job Is Broadly Open To The Following Groups UK nationals nationals of the Republic of Ireland nationals of Commonwealth countries who have the right to work in the UK nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS) individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020 Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service Further information on nationality requirements (opens in a new window) Working for the Civil ServiceThe Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.Diversity and InclusionThe Civil Service is "}