Social Care Administrator, Inspection Support inManchester inManchester PUBLISHED
THU 14 NOV 2024
UK Civil Service rWQLA8f1
Opportunity to work within a fast-paced, target-focused environment, enhancing your ability to manage stress and prioritize tasks.
Access to a supportive and friendly team of high-achieving professionals, promoting collaboration and personal growth.
Flexible working hours and a hybrid working model, allowing for a better work-life balance with the option to work from home.
Generous annual leave entitlement of 32.5 days plus 8 bank holidays, providing ample time for rest and recuperation.
Membership in the Civil Service Defined Benefit Pension scheme, contributing significantly to your long-term financial security.
Commitment to diversity and inclusion, providing a workplace culture that values representation and offers networks for under-represented groups.
Possibility to gain experience in a well-established team, enhancing your career prospects within the public sector.
The UK Civil Service is seeking six Social Care Administrators to join the Inspection Support team in Manchester. The role involves managing high volumes of digital and telephonic communications, addressing applications for social care registration, updates, complaints, and correspondence from various stakeholders. Candidates should excel in customer service within a fast-paced, target-oriented environment focused on safeguarding children and young people. The position offers flexible working hours, access to the Civil Service Pension Scheme, and 32.5 days of annual leave plus 8 bank holidays, with a hybrid working model available.
Applicants should demonstrate experience in high-volume customer service or administrative roles, strong organisational skills, and effective communication abilities. The selection process will assess candidates on specified behaviors and skills, with interviews taking place during the week of November 25, 2024. Successful candidates will undergo security checks, and the position is open to various nationalities. The Civil Service values diversity and inclusion in its recruitment process.
Applicants should demonstrate experience in high-volume customer service or administrative roles, strong organisational skills, and effective communication abilities. The selection process will assess candidates on specified behaviors and skills, with interviews taking place during the week of November 25, 2024. Successful candidates will undergo security checks, and the position is open to various nationalities. The Civil Service values diversity and inclusion in its recruitment process.
Contents
Piccadilly Gate, Manchester
About The Job
Job summary
We are recruiting for six Social Care Administrators to join our Inspection Support team.
The Social Care Administrators handle a high volume of digital and telephony contact including applications to register in the social care remit, updates to existing registrations, complaints, and other correspondence, from a diverse range of internal and external stakeholders. The environment is fast paced, target focused and committed to safeguarding children and young people. The role is to provide outstanding customer service across a number of work types, in line with regulation and policy frameworks.
This is a fantastic opportunity to further your experience in Ofsteds well-established team. The post holder will work with high-achieving professionals at all levels, surrounded by a friendly and supportive team. They will have access to amazing benefits, such as flexible working hours, the Civil Service Pension Scheme, and 32.5 days annual leave + 8 bank holidays. We offer a hybrid working model, so you may also choose to spend a proportion of time working from home.
Job descriptionPlease refer to the job specification for further information.Person specificationPlease refer to the job specification for further information.Behaviours
We'll assess you against these behaviours during the selection process:
We'll assess you against these technical skills during the selection process:
Alongside your salary of £23,839, Office for Standards in Education, Children's Services and Skills contributes £6,906 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
Full details of the benefits available can be found in our Ofsted Offer brochure.
Ofsted is devoted to equality, diversity and inclusion. Within our Ofsted Strategy 2023-2027 we have stated that we will improve the representation of under-represented groups across the organisation and publish our progress on this annually. We are always looking to expand on our diverse workforce by recruiting candidates from varied backgrounds and differing experiences. We are proud to be a Disability Confident Leader, we continually engage with our 5 staff networks for protected characteristics, and highlight the work of our Equalities, Diversity and Inclusion (EDI) Group. We ensure all candidates are treated with fair and open competition, with all appointments being made on merit and we use our Disability Confident Scheme (DCS) to provide assurance to all candidates of this.
Things you need to know
Selection process detailsThis vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills.
Application And Shortlisting
The selection panel will assess your application based on your evidence you have provided against the essential criteria as set out in the person specification.
You will also be asked to provide information within the Employer/Activity History section of the application form. This information is equivalent to the information you would provide on a CV setting out your career history (this may be used in the sifting process).
Interview
Candidates who pass the benchmark at the shortlisting stage will be invited to an interview where they will be assessed against a mixture of the Civil Service behaviours and the experience/technical skills set out in section 3 of the job specification.
Interviews will be held during the week commencing Monday 25 November 2024 at Piccadilly Gate, Manchester.
Feedback will only be provided if you attend an interview or assessment.SecuritySuccessful candidates must undergo a criminal record check.People working with government assets must complete baseline personnel security standard (opens in new window) checks.Nationality requirements
This Job Is Broadly Open To The Following Groups
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.Diversity and InclusionThe Civil Service is
- Location
- About the job
- Benefits
- Things you need to know
- Apply and further information
Piccadilly Gate, Manchester
About The Job
Job summary
We are recruiting for six Social Care Administrators to join our Inspection Support team.
The Social Care Administrators handle a high volume of digital and telephony contact including applications to register in the social care remit, updates to existing registrations, complaints, and other correspondence, from a diverse range of internal and external stakeholders. The environment is fast paced, target focused and committed to safeguarding children and young people. The role is to provide outstanding customer service across a number of work types, in line with regulation and policy frameworks.
This is a fantastic opportunity to further your experience in Ofsteds well-established team. The post holder will work with high-achieving professionals at all levels, surrounded by a friendly and supportive team. They will have access to amazing benefits, such as flexible working hours, the Civil Service Pension Scheme, and 32.5 days annual leave + 8 bank holidays. We offer a hybrid working model, so you may also choose to spend a proportion of time working from home.
Job descriptionPlease refer to the job specification for further information.Person specificationPlease refer to the job specification for further information.Behaviours
We'll assess you against these behaviours during the selection process:
- Communicating and Influencing
- Managing a Quality Service
- Delivering at Pace
We'll assess you against these technical skills during the selection process:
- Experience of working in a high-volume customer service or administration-based environment, working to targets and objectives.
- Ability to work under pressure and to tight deadlines, managing a range of different tasks.
- Good written skills and verbal skills to analyse and present information and resolve issues with service providers or dissatisfied customers.
Alongside your salary of £23,839, Office for Standards in Education, Children's Services and Skills contributes £6,906 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
Full details of the benefits available can be found in our Ofsted Offer brochure.
Ofsted is devoted to equality, diversity and inclusion. Within our Ofsted Strategy 2023-2027 we have stated that we will improve the representation of under-represented groups across the organisation and publish our progress on this annually. We are always looking to expand on our diverse workforce by recruiting candidates from varied backgrounds and differing experiences. We are proud to be a Disability Confident Leader, we continually engage with our 5 staff networks for protected characteristics, and highlight the work of our Equalities, Diversity and Inclusion (EDI) Group. We ensure all candidates are treated with fair and open competition, with all appointments being made on merit and we use our Disability Confident Scheme (DCS) to provide assurance to all candidates of this.
Things you need to know
Selection process detailsThis vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills.
Application And Shortlisting
The selection panel will assess your application based on your evidence you have provided against the essential criteria as set out in the person specification.
You will also be asked to provide information within the Employer/Activity History section of the application form. This information is equivalent to the information you would provide on a CV setting out your career history (this may be used in the sifting process).
Interview
Candidates who pass the benchmark at the shortlisting stage will be invited to an interview where they will be assessed against a mixture of the Civil Service behaviours and the experience/technical skills set out in section 3 of the job specification.
Interviews will be held during the week commencing Monday 25 November 2024 at Piccadilly Gate, Manchester.
Feedback will only be provided if you attend an interview or assessment.SecuritySuccessful candidates must undergo a criminal record check.People working with government assets must complete baseline personnel security standard (opens in new window) checks.Nationality requirements
This Job Is Broadly Open To The Following Groups
- UK nationals
- nationals of the Republic of Ireland
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
- individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
- Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.Diversity and InclusionThe Civil Service is
More information related to this job opportunity, from jobsincare:
Here are 5 questions you could be
asked
if you apply for this job:
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1. Can you tell us a bit about yourself and your previous experience in customer service or administration?
2. What motivated you to apply for the role of Social Care Administrator with the Inspection Support team at Ofsted?
3. How does your understanding of the social care sector inform your approach to administration and customer service?
4. Can you describe a time when you managed a high volume of inquiries or communications? How did you ensure that all requests were handled in a timely fashion?
5. This role requires outstanding customer service. What strategies do you use to provide excellent service, especially when dealing with dissatisfied customers?
1. Can you tell us a bit about yourself and your previous experience in customer service or administration?
2. What motivated you to apply for the role of Social Care Administrator with the Inspection Support team at Ofsted?
3. How does your understanding of the social care sector inform your approach to administration and customer service?
4. Can you describe a time when you managed a high volume of inquiries or communications? How did you ensure that all requests were handled in a timely fashion?
5. This role requires outstanding customer service. What strategies do you use to provide excellent service, especially when dealing with dissatisfied customers?
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