Social Care Administrator, Inspection Support inManchester inManchester PUBLISHED 14 NOV 2024
UK Civil Service rWQLA8f1
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Alongside your salary of £23,839, Office for Standards in Education, Children's Services and Skills contributes £6,906 towards you being a member of the Civil Service Defined Benefit Pension scheme.
Contents- Location
- About the job
- Benefits
- Things you need to know
- Apply and further information
Piccadilly Gate, Manchester
About The Job
Job summary
We are recruiting for six Social Care Administrators to join our Inspection Support team.
The Social Care Administrators handle a high volume of digital and telephony contact including applications to register in the social care remit, updates to existing registrations, complaints, and other correspondence, from a diverse range of internal and external stakeholders. The environment is fast paced, target focused and committed to safeguarding children and young people. The role is to provide outstanding customer service across a number of work types, in line with regulation and policy frameworks.
This is a fantastic opportunity to further your experience in Ofsteds well-established team. The post holder will work with high-achieving professionals at all levels, surrounded by a friendly and supportive team. They will have access to amazing benefits, such as flexible working hours, the Civil Service Pension Scheme, and 32.5 days annual leave + 8 bank holidays. We offer a hybrid working model, so you may also choose to spend a proportion of time working from home.
Job descriptionPlease refer to the job specification for further information.Person specificationPlease refer to the job specification for further information.Behaviours
We'll assess you against these behaviours during the selection process:
- Communicating and Influencing
- Managing a Quality Service
- Delivering at Pace
We'll assess you against these technical skills during the selection process:
- Experience of working in a high-volume customer service or administration-based environment, working to targets and objectives.
- Ability to work under pressure and to tight deadlines, managing a range of different tasks.
- Good written skills and verbal skills to analyse and present information and resolve issues with service providers or dissatisfied customers.
Benefits
Alongside your salary of £23,839, Office for Standards in Education, Children's Services and Skills contributes £6,906 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
Full details of the benefits available can be found in our Ofsted Offer brochure.
Ofsted is devoted to equality, diversity and inclusion. Within our Ofsted Strategy 2023-2027 we have stated that we will improve the representation of under-represented groups across the organisation and publish our progress on this annually. We are always looking to expand on our diverse workforce by recruiting candidates from varied backgrounds and differing experiences. We are proud to be a Disability Confident Leader, we continually engage with our 5 staff networks for protected characteristics, and highlight the work of our Equalities, Diversity and Inclusion (EDI) Group. We ensure all candidates are treated with fair and open competition, with all appointments being made on merit and we use our Disability Confident Scheme (DCS) to provide assurance to all candidates of this.
Things you need to know
Selection process detailsThis vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills.
Application And Shortlisting
The selection panel will assess your application based on your evidence you have provided against the essential criteria as set out in the person specification.
You will also be asked to provide information within the Employer/Activity History section of the application form. This information is equivalent to the information you would provide on a CV setting out your career history (this may be used in the sifting process).
Interview
Candidates who pass the benchmark at the shortlisting stage will be invited to an interview where they will be assessed against a mixture of the Civil Service behaviours and the experience/technical skills set out in section 3 of the job specification.
Interviews will be held during the
week commencing Monday 25 November 2024
at
Piccadilly Gate, Manchester.
Feedback will only be provided if you attend an interview or assessment.SecuritySuccessful candidates must undergo a criminal record check.People working with government assets must complete baseline personnel security standard (opens in new window) checks.Nationality requirements
This Job Is Broadly Open To The Following Groups
- UK nationals
- nationals of the Republic of Ireland
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
- individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
- Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.Diversity and InclusionThe Civil Service is
Contents
Piccadilly Gate, Manchester
About The Job
Job summary
We are recruiting for six Social Care Administrators to join our Inspection Support team.
The Social Care Administrators handle a high volume of digital and telephony contact including applications to register in the social care remit, updates to existing registrations, complaints, and other correspondence, from a diverse range of internal and external stakeholders. The environment is fast paced, target focused and committed to safeguarding children and young people. The role is to provide outstanding customer service across a number of work types, in line with regulation and policy frameworks.
This is a fantastic opportunity to further your experience in Ofsteds well-established team. The post holder will work with high-achieving professionals at all levels, surrounded by a friendly and supportive team. They will have access to amazing benefits, such as flexible working hours, the Civil Service Pension Scheme, and 32.5 days annual leave + 8 bank holidays. We offer a hybrid working model, so you may also choose to spend a proportion of time working from home.
Job descriptionPlease refer to the job specification for further information.Person specificationPlease refer to the job specification for further information.Behaviours
We'll assess you against these behaviours during the selection process:
We'll assess you against these technical skills during the selection process:
Benefits
Alongside your salary of £23,839, Office for Standards in Education, Children's Services and Skills contributes £6,906 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
Full details of the benefits available can be found in our Ofsted Offer brochure.
Ofsted is devoted to equality, diversity and inclusion. Within our Ofsted Strategy 2023-2027 we have stated that we will improve the representation of under-represented groups across the organisation and publish our progress on this annually. We are always looking to expand on our diverse workforce by recruiting candidates from varied backgrounds and differing experiences. We are proud to be a Disability Confident Leader, we continually engage with our 5 staff networks for protected characteristics, and highlight the work of our Equalities, Diversity and Inclusion (EDI) Group. We ensure all candidates are treated with fair and open competition, with all appointments being made on merit and we use our Disability Confident Scheme (DCS) to provide assurance to all candidates of this.
Things you need to know
Selection process detailsThis vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills.
Application And Shortlisting
The selection panel will assess your application based on your evidence you have provided against the essential criteria as set out in the person specification.
You will also be asked to provide information within the Employer/Activity History section of the application form. This information is equivalent to the information you would provide on a CV setting out your career history (this may be used in the sifting process).
Interview
Candidates who pass the benchmark at the shortlisting stage will be invited to an interview where they will be assessed against a mixture of the Civil Service behaviours and the experience/technical skills set out in section 3 of the job specification.
Interviews will be held during the
week commencing Monday 25 November 2024
at
Piccadilly Gate, Manchester.
Feedback will only be provided if you attend an interview or assessment.SecuritySuccessful candidates must undergo a criminal record check.People working with government assets must complete baseline personnel security standard (opens in new window) checks.Nationality requirements
This Job Is Broadly Open To The Following Groups
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.Diversity and InclusionThe Civil Service is
- Location
- About the job
- Benefits
- Things you need to know
- Apply and further information
Piccadilly Gate, Manchester
About The Job
Job summary
We are recruiting for six Social Care Administrators to join our Inspection Support team.
The Social Care Administrators handle a high volume of digital and telephony contact including applications to register in the social care remit, updates to existing registrations, complaints, and other correspondence, from a diverse range of internal and external stakeholders. The environment is fast paced, target focused and committed to safeguarding children and young people. The role is to provide outstanding customer service across a number of work types, in line with regulation and policy frameworks.
This is a fantastic opportunity to further your experience in Ofsteds well-established team. The post holder will work with high-achieving professionals at all levels, surrounded by a friendly and supportive team. They will have access to amazing benefits, such as flexible working hours, the Civil Service Pension Scheme, and 32.5 days annual leave + 8 bank holidays. We offer a hybrid working model, so you may also choose to spend a proportion of time working from home.
Job descriptionPlease refer to the job specification for further information.Person specificationPlease refer to the job specification for further information.Behaviours
We'll assess you against these behaviours during the selection process:
- Communicating and Influencing
- Managing a Quality Service
- Delivering at Pace
We'll assess you against these technical skills during the selection process:
- Experience of working in a high-volume customer service or administration-based environment, working to targets and objectives.
- Ability to work under pressure and to tight deadlines, managing a range of different tasks.
- Good written skills and verbal skills to analyse and present information and resolve issues with service providers or dissatisfied customers.
Benefits
Alongside your salary of £23,839, Office for Standards in Education, Children's Services and Skills contributes £6,906 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
Full details of the benefits available can be found in our Ofsted Offer brochure.
Ofsted is devoted to equality, diversity and inclusion. Within our Ofsted Strategy 2023-2027 we have stated that we will improve the representation of under-represented groups across the organisation and publish our progress on this annually. We are always looking to expand on our diverse workforce by recruiting candidates from varied backgrounds and differing experiences. We are proud to be a Disability Confident Leader, we continually engage with our 5 staff networks for protected characteristics, and highlight the work of our Equalities, Diversity and Inclusion (EDI) Group. We ensure all candidates are treated with fair and open competition, with all appointments being made on merit and we use our Disability Confident Scheme (DCS) to provide assurance to all candidates of this.
Things you need to know
Selection process detailsThis vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills.
Application And Shortlisting
The selection panel will assess your application based on your evidence you have provided against the essential criteria as set out in the person specification.
You will also be asked to provide information within the Employer/Activity History section of the application form. This information is equivalent to the information you would provide on a CV setting out your career history (this may be used in the sifting process).
Interview
Candidates who pass the benchmark at the shortlisting stage will be invited to an interview where they will be assessed against a mixture of the Civil Service behaviours and the experience/technical skills set out in section 3 of the job specification.
Interviews will be held during the
week commencing Monday 25 November 2024
at
Piccadilly Gate, Manchester.
Feedback will only be provided if you attend an interview or assessment.SecuritySuccessful candidates must undergo a criminal record check.People working with government assets must complete baseline personnel security standard (opens in new window) checks.Nationality requirements
This Job Is Broadly Open To The Following Groups
- UK nationals
- nationals of the Republic of Ireland
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
- individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
- Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.Diversity and InclusionThe Civil Service is
More information related to this job opportunity, from jobsincare:
Here are 17 questions you could be asked if you apply for this job:
Start practice interview... NEW!
1. Can you tell us a bit about yourself and your previous experience in customer service or administration?
2. What motivated you to apply for the role of Social Care Administrator with the Inspection Support team at Ofsted?
3. How does your understanding of the social care sector inform your approach to administration and customer service?
4. Can you describe a time when you managed a high volume of inquiries or communications? How did you ensure that all requests were handled in a timely fashion?
5. This role requires outstanding customer service. What strategies do you use to provide excellent service, especially when dealing with dissatisfied customers?
6. Give an example of how you have worked under pressure or to tight deadlines in a previous role. What techniques do you use to cope with such situations?
7. How do you prioritise your workload when faced with multiple tasks at the same time?
8. Communication is key in this role. Can you provide an example of how you effectively communicated complex information to a diverse audience?
9. Describe a situation where you had to influence a colleague or stakeholder to achieve a specific outcome. What approach did you take?
10. How do you ensure that your work meets the required quality standards, especially when handling sensitive information related to children and young people?
11. What processes do you follow to stay compliant with relevant regulations and policy frameworks in your administrative tasks?
12. What experience do you have with digital systems and tools that support customer service and administration? Can you share any specific software or platforms you are familiar with?
13. In terms of written communication, can you provide an example of a report or correspondence you’ve produced that required analysis and presenting of information?
14. The Civil Service is committed to equality and diversity. How do you ensure that your work reflects an understanding of inclusivity when interacting with diverse stakeholders?
15. Can you describe how your background or experiences will contribute to enriching the diversity of our team at Ofsted?
16. What do you see as the biggest challenge in this role and how would you approach it?
17. Do you have any questions for us about the role or the team you would be joining?
1. Can you tell us a bit about yourself and your previous experience in customer service or administration?
2. What motivated you to apply for the role of Social Care Administrator with the Inspection Support team at Ofsted?
3. How does your understanding of the social care sector inform your approach to administration and customer service?
4. Can you describe a time when you managed a high volume of inquiries or communications? How did you ensure that all requests were handled in a timely fashion?
5. This role requires outstanding customer service. What strategies do you use to provide excellent service, especially when dealing with dissatisfied customers?
6. Give an example of how you have worked under pressure or to tight deadlines in a previous role. What techniques do you use to cope with such situations?
7. How do you prioritise your workload when faced with multiple tasks at the same time?
8. Communication is key in this role. Can you provide an example of how you effectively communicated complex information to a diverse audience?
9. Describe a situation where you had to influence a colleague or stakeholder to achieve a specific outcome. What approach did you take?
10. How do you ensure that your work meets the required quality standards, especially when handling sensitive information related to children and young people?
11. What processes do you follow to stay compliant with relevant regulations and policy frameworks in your administrative tasks?
12. What experience do you have with digital systems and tools that support customer service and administration? Can you share any specific software or platforms you are familiar with?
13. In terms of written communication, can you provide an example of a report or correspondence you’ve produced that required analysis and presenting of information?
14. The Civil Service is committed to equality and diversity. How do you ensure that your work reflects an understanding of inclusivity when interacting with diverse stakeholders?
15. Can you describe how your background or experiences will contribute to enriching the diversity of our team at Ofsted?
16. What do you see as the biggest challenge in this role and how would you approach it?
17. Do you have any questions for us about the role or the team you would be joining?
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Manchester is a major city in the northwest of England, known for its rich industrial heritage, vibrant cultural scene, and significant contributions to music, sport, and innovation. Here are some key aspects of Manchester:
History
- Industrial Revolution: Manchester played a pivotal role during the Industrial Revolution, becoming a global center for textile manufacture and earning the nickname "Cottonopolis" due to its cotton industry. The development of the Manchester Ship Canal in the 1890s also facilitated trade and commerce.
- Post-War Decline and Regeneration: Following the decline of the textile industry in the mid-20th century, Manchester faced economic challenges. However, in recent decades, the city has undergone significant regeneration, with a focus on cultural, educational, and commercial development.
Culture
- Music: Manchester has a vibrant music scene and is known for producing influential bands and artists, including The Smiths, Oasis, and Joy Division. The city hosts various music festivals and events throughout the year.
- Theatre and Arts: The city is home to renowned venues such as the Royal Exchange Theatre and the Manchester Art Gallery. The Manchester International Festival, held every two years, showcases innovative performances and installations from local and international artists.
- Sport: Manchester is famous for its sports culture, particularly football. It is home to two of the English Premier League's most successful clubs: Manchester United and Manchester City. The city also hosts various sporting events and is a center for athletics and rugby.
Education and Innovation
- Universities: Manchester is home to several prestigious universities, including the University of Manchester and Manchester Metropolitan University, which contribute to the city's reputation as a hub for education and research.
- Science and Technology: The city has a strong focus on science and technology, with numerous research institutions and businesses in the fields of health, materials science, and engineering.
Economy
- Diverse Economy: Manchester’s economy is diverse, with strengths in sectors such as finance, digital technology, healthcare, and logistics. The city has seen growth in startups and innovation in recent years, particularly in the tech sector.
Attractions
- Historical Landmarks: Notable landmarks include Manchester Town Hall, with its stunning Gothic architecture, and the John Rylands Library, a stunning neo-Gothic building that houses a significant collection of rare books and manuscripts.
- Museums: The Science and Industry Museum, reflecting Manchester's industrial past, and the Museum of Manchester offer insights into the city's history and culture.
- Shopping and Dining: Manchester boasts a vibrant shopping scene, including the famous Trafford Centre and the Northern Quarter, known for its independent shops, cafes, and restaurants.
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