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Practice Interview
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Practice Interview
Practice Interview
Healthcare Cleaning Professional • Wirral
Wirral University Teaching Hospital NHS Foundation Trust
Thank you for your interest in the position of Healthcare Cleaning Professional
in Wirral
with Wirral University Teaching Hospital NHS Foundation Trust.
Wirral University Teaching Hospital NHS Foundation Trust
This is a video practice interview and we use your
computer's webcam & microphone device's camera phone's camera
to record your answers.
We record your answers one at a time. The whole thing should take you less than five minutes.
We record your answers one at a time. The whole thing should take you less than five minutes.
Interview Progress What to expect
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Then, we'll ask you to answer one or more questions of your choice from the list below:
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1. Can you tell us a little about yourself and why you are interested in this position? Can you tell us a little about yourself and why you are interested in this position?
2. What do you know about Wirral University Teaching Hospital and its values? What do you know about Wirral University Teaching Hospital and its values?
3. What do you believe are the key responsibilities of a Healthcare Cleaning Professional in a hospital environment? What do you believe are the key responsibilities of a Healthcare Cleaning Professional in a hospital environment?
4. How would you ensure that your cleaning practices meet infection prevention and control standards? How would you ensure that your cleaning practices meet infection prevention and control standards?
5. Can you describe your experience (if any) with cleaning or facilities management in a healthcare setting? Can you describe your experience (if any) with cleaning or facilities management in a healthcare setting?
6. Imagine you notice an area that hasn’t been cleaned to the expected standard. How would you handle this situation? Imagine you notice an area that hasn’t been cleaned to the expected standard. How would you handle this situation?
7. If you were assigned to clean multiple areas within the hospital but faced a tight schedule, how would you prioritise your tasks? If you were assigned to clean multiple areas within the hospital but faced a tight schedule, how would you prioritise your tasks?
8. How would you approach a situation where a patient or visitor approached you with a complaint regarding cleanliness? How would you approach a situation where a patient or visitor approached you with a complaint regarding cleanliness?
9. Can you provide an example of a time when you provided excellent customer service? What did you do to ensure the individual’s needs were met? Can you provide an example of a time when you provided excellent customer service? What did you do to ensure the individual’s needs were met?
10. This role requires you to work in various areas of the hospital. How do you feel about this flexibility in your duties? This role requires you to work in various areas of the hospital. How do you feel about this flexibility in your duties?
11. How do you typically work within a team? Can you give an example of a successful team effort you have been involved in? How do you typically work within a team? Can you give an example of a successful team effort you have been involved in?
12. What strategies do you use to manage your time effectively, especially when working under pressure? What strategies do you use to manage your time effectively, especially when working under pressure?
13. Can you provide an example of a time when you had to be particularly reliable or punctual at work? Can you provide an example of a time when you had to be particularly reliable or punctual at work?
14. How do you feel about receiving on-the-job training for this position? What aspects of training do you find most beneficial? How do you feel about receiving on-the-job training for this position? What aspects of training do you find most beneficial?
15. Are you interested in the CSW apprenticeship pathway, and how do you envision your career progressing within the Trust? Are you interested in the CSW apprenticeship pathway, and how do you envision your career progressing within the Trust?
16. Do you have any questions for us about the role or the Trust? Do you have any questions for us about the role or the Trust?
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{"interviewQueryText":"What are some good interview questions in British English for the job description below?\n\n-------------------------------------------\n\nHealthcare Cleaning Professional with Wirral University Teaching Hospital NHS Foundation Trust in Wirral, England, United Kingdom\n\nThe Facilities Department are looking to recruit a number of hard-working enthusiastic individuals to join our friendly and dynamic Cleanliness Services Team at Arrowe Park Hospital. With potential development or progression opportunities within the Trust, this could be your first step to a career within the NHS. The role of the Healthcare Cleaning Professional is to support the smooth day to day operational running of our hospital through achieving excellent cleaning standards that will provide a clean and safe healthcare environment that meets our patient’s expectations. Part time Healthcare Cleaning Professional Shift Times: Monday-Friday 3.00pm-7.00pm 20 hours per week, 4.00pm-7.00pm 15 hours per week, 5.00pm-8.00pm 15 hours per week. Saturday-Sunday 3.00pm-7.00pm 8 hours per week, 4.00pm-7.00pm 6 hours per week, 5.00pm-8.00pm 6 hours per week There will be a requirement to work Bank Holidays. CSW Apprenticeship Pathway Opportunities - \"An exciting opportunity has been developed for Healthcare Cleaning Professional staff to progress within the Trust through an 18-month CSW apprenticeship pathway following 12 months employment as a Healthcare Cleaning Professional.(Further details will be provided during interview stage)\" General baseline cleaning duties of the hospital environment will include mopping, vacuuming, damp dusting, cleaning of toilets and bathrooms and serving beverages to patients. Additional specialised cleaning duties, including infection prevention and control cleaning, will be required as directed. The successful Healthcare Cleaning Professional candidates will be required to: have a flexible and adaptable approach to prioritise workload and work in all areas of the hospital as instructed have customer service skills be friendly and approachable be reliable with good time management have awareness of Infection Prevention and Control practices within a healthcare environment demonstrate the core capabilities and behaviours of the role be passionate about delivering a high-quality service Cleaning experience is desirable but not essential as full training will be given to provide the knowledge and skills to be a competent Healthcare Cleaning Professional. Uniform will be provided. All new colleagues can expect to receive a warm and friendly Wirral welcome from the very first time they make contact with us. We are described as “competent and caring staff” by our patients. Wirral University Teaching Hospital NHS Foundation Trust is situated on The Wirral peninsula which has a stunning coastline and beautiful countryside surroundings, with great activities for its residents. We are one of the largest and busiest acute Trusts in the North West of England, comprising of the Wirral’s only Emergency Department. We provide a high quality range of acute care services and employ over 6,000 staff, who serve a population of approximately 400,000 people across Wirral, Ellesmere Port, Neston, North Wales and the wider North West footprint. We have approximately 855 beds trust-wide and our financial turnover is in excess of £337m. The Wirral is easily accessible with excellent transport links including motorway, train, bus or ferry and within easy reach to the major cities of Liverpool, Chester and Manchester as well as neighbouring North Wales. For further details / informal visits contact: Name: Tanya Moran Job title: Business Support Manager Email address: tanya.moran@nhs.net Telephone number: 0151 604 7006 For further information please contact the Facilities Department Telephone Number: 0151 604 7006"}