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Saving... jbliqsG0 UK Civil Service {"required":[],"optional":[{"id":"queHlA0f","grouping":"General Questions","question":"Can you tell us a bit about yourself and what motivated you to apply for the Admin Officer role at York County Court?"},{"id":"queLFn4Z","grouping":"General Questions","question":"What do you know about HM Courts and Tribunals Service (HMCTS) and its role in the justice system?"},{"id":"queWnoEQ","grouping":"Experience and Skills","question":"Describe your previous experience in administrative roles. What specific responsibilities did you have that are relevant to this position?"},{"id":"queCBimq","grouping":"Experience and Skills","question":"Could you provide an example of a time when you had to manage multiple tasks simultaneously? How did you prioritise your workload?"},{"id":"queksOSr","grouping":"Experience and Skills","question":"Have you ever worked in a customer-facing role? Can you share an experience where you provided excellent customer service? What was the outcome?"},{"id":"quejgd6s","grouping":"Communication and Teamwork","question":"This role involves regular contact with court users and legal professionals. How would you approach communicating with someone who is anxious or distressed?"},{"id":"queK7kAm","grouping":"Communication and Teamwork","question":"Can you provide an example of a situation where you had to communicate complex information clearly? What approach did you take?"},{"id":"queX77d7","grouping":"Communication and Teamwork","question":"How do you ensure effective collaboration within a team? Can you describe a successful team project you were part of?"},{"id":"queqxNL4","grouping":"Problem-Solving and Adaptability","question":"Describe a challenging situation you encountered in a previous job. How did you resolve it?"},{"id":"que58o7l","grouping":"Problem-Solving and Adaptability","question":"This position may require you to adapt quickly to changes. Can you share an experience where you had to adapt to a significant change at work?"},{"id":"queGgtUC","grouping":"Attention to Detail and Compliance","question":"Accuracy is critical in this role. Can you explain a time when your attention to detail positively impacted a project or an outcome?"},{"id":"queNq7mc","grouping":"Attention to Detail and Compliance","question":"What procedures do you follow to ensure that documents and records are checked and verified accurately before submission?"},{"id":"queq1lRz","grouping":"Understanding of Justice System","question":"What do you believe is the significance of the role of an Admin Officer within the court system? How does it contribute to the delivery of justice?"},{"id":"que8q1rt","grouping":"Understanding of Justice System","question":"How familiar are you with data protection regulations and handling sensitive information, especially in a court setting?"},{"id":"queVP4Iv","grouping":"Commitment to Public Service","question":"What does public service mean to you, and how do you demonstrate your commitment through your work?"},{"id":"que19YBt","grouping":"Commitment to Public Service","question":"Can you discuss a time when you made a difference in someone's experience or outcome in a professional setting?"},{"id":"queJ2p9B","grouping":"Closing Questions","question":"Why do you think you would be a good fit for the Admin Officer role at York County Court?"}]} ![]()
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Practice Interview
Practice Interview
Admin Officer - York County Court (Ref: 2154) • York
UK Civil Service
Thank you for your interest in the position of Admin Officer - York County Court (Ref: 2154)
in York
with UK Civil Service.
UK Civil Service
This is a video practice interview and we use your
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to record your answers.
We record your answers one at a time. The whole thing should take you less than five minutes.
We record your answers one at a time. The whole thing should take you less than five minutes.
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1. Can you tell us a bit about yourself and what motivated you to apply for the Admin Officer role at York County Court? Can you tell us a bit about yourself and what motivated you to apply for the Admin Officer role at York County Court?
2. What do you know about HM Courts and Tribunals Service (HMCTS) and its role in the justice system? What do you know about HM Courts and Tribunals Service (HMCTS) and its role in the justice system?
3. Describe your previous experience in administrative roles. What specific responsibilities did you have that are relevant to this position? Describe your previous experience in administrative roles. What specific responsibilities did you have that are relevant to this position?
4. Could you provide an example of a time when you had to manage multiple tasks simultaneously? How did you prioritise your workload? Could you provide an example of a time when you had to manage multiple tasks simultaneously? How did you prioritise your workload?
5. Have you ever worked in a customer-facing role? Can you share an experience where you provided excellent customer service? What was the outcome? Have you ever worked in a customer-facing role? Can you share an experience where you provided excellent customer service? What was the outcome?
6. This role involves regular contact with court users and legal professionals. How would you approach communicating with someone who is anxious or distressed? This role involves regular contact with court users and legal professionals. How would you approach communicating with someone who is anxious or distressed?
7. Can you provide an example of a situation where you had to communicate complex information clearly? What approach did you take? Can you provide an example of a situation where you had to communicate complex information clearly? What approach did you take?
8. How do you ensure effective collaboration within a team? Can you describe a successful team project you were part of? How do you ensure effective collaboration within a team? Can you describe a successful team project you were part of?
9. Describe a challenging situation you encountered in a previous job. How did you resolve it? Describe a challenging situation you encountered in a previous job. How did you resolve it?
10. This position may require you to adapt quickly to changes. Can you share an experience where you had to adapt to a significant change at work? This position may require you to adapt quickly to changes. Can you share an experience where you had to adapt to a significant change at work?
11. Accuracy is critical in this role. Can you explain a time when your attention to detail positively impacted a project or an outcome? Accuracy is critical in this role. Can you explain a time when your attention to detail positively impacted a project or an outcome?
12. What procedures do you follow to ensure that documents and records are checked and verified accurately before submission? What procedures do you follow to ensure that documents and records are checked and verified accurately before submission?
13. What do you believe is the significance of the role of an Admin Officer within the court system? How does it contribute to the delivery of justice? What do you believe is the significance of the role of an Admin Officer within the court system? How does it contribute to the delivery of justice?
14. How familiar are you with data protection regulations and handling sensitive information, especially in a court setting? How familiar are you with data protection regulations and handling sensitive information, especially in a court setting?
15. What does public service mean to you, and how do you demonstrate your commitment through your work? What does public service mean to you, and how do you demonstrate your commitment through your work?
16. Can you discuss a time when you made a difference in someone's experience or outcome in a professional setting? Can you discuss a time when you made a difference in someone's experience or outcome in a professional setting?
17. Why do you think you would be a good fit for the Admin Officer role at York County Court? Why do you think you would be a good fit for the Admin Officer role at York County Court?
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{"interviewQueryText":"What are some good interview questions in British English for the job description below?\n\n-------------------------------------------\n\nAdmin Officer - York County Court (Ref: 2154) with UK Civil Service in York, England, United Kingdom\n\nContents Location About the job Benefits Things you need to know Apply and further information Location This position is based at YORK COUNTY COURT YORK, YO1 9WL About The Job Job summaryPlease refer to Job DescriptionJob description Proud to serve. Proud to keep justice going. Our Admin Officers play a critical role, providing excellent administrative support and customer service to court users, judiciary and management. About Us HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales. Our roles support our court users and colleagues within HMCTS, where people and businesses access potentially life-changing justice. Were looking for individuals who are committed to public service and making a difference in peoples lives to deliver justice. If you are interested in developing a career with a real purpose, please apply. Your role Working as part of a team, you will contribute to the overall operational, performance and service standard targets across your area of work. You will progress cases through the court/tribunal system and provide administrative support to functions within HMCTS. You will have regular contact with court / tribunal users, which could include members of the Judiciary and the legal profession. You will be adaptable, able to multi-task and effectively carry out a variety of duties, which will include: Preparing papers and files for court, tribunals, hearings and meetings Creating and updating records on our in-house computer system and data input Resulting courts accurately, interpreting accurately the information required on a court file. Checking and verifying documents, records, accounts, claims and returns for approval, results, statistics, plans etc. against criteria, regulations or procedures. Collecting and assembling information for returns, results, accounts, statements, warrants, statistical analysis, reports, etc Your Skills And Experience With a friendly and approachable manner, youll have good written and verbal communication skills with a desire to deliver proactive and effective support to customers by phone and email. Youll be skilled in organising your time, prioritising efficiently, able to multi-task and adapt to using various software packages. Youll enjoy working in a fast-paced environment and helping court users navigate the justice system. For a full job description, please read supporting document 1 included below before applying. Please make sure that you include your current duties and responsibilities in your CV. Further Details These operational roles are customer facing, requiring successful applicants to be office based to provide HMCTS services to the public. Standard full time working hours are 37 hours per week. HMCTS welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs and are agreed prior to appointment. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJs Flexible Working policy. To meet operational requirements, the minimjm number of hours we can consider for this role is 25 hours per week, which must include Monday and Friday as working days. There is also an expectation to support other court sites when required. Person SpecificationPlease Refer To Job DescriptionBehaviours We'll assess you against these behaviours during the selection process: Communicating and Influencing Managing a Quality Service Delivering at Pace Benefits Alongside your salary of £24,202, HM Courts and Tribunals Service contributes £7,011 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides. Access to learning and development A working environment that supports a range of flexible working options to enhance your work life balance A working culture which encourages inclusion and diversity A Civil Service pension with an employer contribution of 28.97% Annual Leave Public Holidays Season Ticket Advance For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page. Link: https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ Things you need to know Selection process detailsThis vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ Feedback will only be provided if you attend an interview or assessment.SecuritySuccessful candidates must undergo a criminal record check.People working with government assets must complete baseline personnel security standard (opens in new window) checks.Nationality requirements This Job Is Broadly Open To The Following Groups UK nationals nationals of the Republic of Ireland nationals of Commonwealth countries who have the right to work in the UK nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS) individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020 Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service Further information on nationality requirements (opens in a new window) Working for the Civil ServiceThe Civil Service Code (opens in a new window) sets out the standards o"}