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Practice Interview
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Practice Interview
Practice Interview
Clinical Administrator • Glasgow
Simple Online Healthcare
Thank you for your interest in the position of Clinical Administrator
in Glasgow
with Simple Online Healthcare.
Simple Online Healthcare
This is a video practice interview and we use your
computer's webcam & microphone device's camera phone's camera
to record your answers.
We record your answers one at a time. The whole thing should take you less than five minutes.
We record your answers one at a time. The whole thing should take you less than five minutes.
Interview Progress What to expect
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Then, we'll ask you to answer one or more questions of your choice from the list below:
You can answer as many of these questions as you want.
Good luck!
1. Can you tell us a bit about yourself and your professional background? Can you tell us a bit about yourself and your professional background?
2. What attracted you to this specific role at Simple Online Healthcare? What attracted you to this specific role at Simple Online Healthcare?
3. This role requires exceptional organisational skills. Can you provide an example of how you have effectively managed multiple tasks or projects at once? This role requires exceptional organisational skills. Can you provide an example of how you have effectively managed multiple tasks or projects at once?
4. How do you prioritise your workload when faced with tight deadlines? How do you prioritise your workload when faced with tight deadlines?
5. Describe a time when your attention to detail helped prevent an issue or mistake. What actions did you take? Describe a time when your attention to detail helped prevent an issue or mistake. What actions did you take?
6. How do you ensure accuracy when preparing and maintaining clinical documents and patient records? How do you ensure accuracy when preparing and maintaining clinical documents and patient records?
7. As a key point of contact for patients, what strategies do you use to ensure clear and professional communication? As a key point of contact for patients, what strategies do you use to ensure clear and professional communication?
8. Can you give an example of a challenging patient query you handled and how you resolved it? Can you give an example of a challenging patient query you handled and how you resolved it?
9. How do you approach collaboration with healthcare providers and your clinical team to maintain continuity of care? How do you approach collaboration with healthcare providers and your clinical team to maintain continuity of care?
10. Can you describe a time when you had to work as part of a team to achieve a common goal? What was your role? Can you describe a time when you had to work as part of a team to achieve a common goal? What was your role?
11. Describe a situation where you encountered a complex query or issue that needed escalation. What steps did you take? Describe a situation where you encountered a complex query or issue that needed escalation. What steps did you take?
12. How do you handle stressful situations, especially when dealing with urgent patient queries or administrative tasks? How do you handle stressful situations, especially when dealing with urgent patient queries or administrative tasks?
13. Why do you believe it’s important for non-clinical roles, like a Clinical Administrator, to be passionate about supporting patient care? Why do you believe it’s important for non-clinical roles, like a Clinical Administrator, to be passionate about supporting patient care?
14. What does patient care mean to you in the context of a non-clinical role? What does patient care mean to you in the context of a non-clinical role?
15. This role may require you to learn new systems or processes. How do you approach learning and development in a work environment? This role may require you to learn new systems or processes. How do you approach learning and development in a work environment?
16. What are your career aspirations within the healthcare sector, and how do you see this role contributing to your career growth? What are your career aspirations within the healthcare sector, and how do you see this role contributing to your career growth?
17. What do you believe you can bring to our team and contribute to the overall mission of Simple Online Healthcare? What do you believe you can bring to our team and contribute to the overall mission of Simple Online Healthcare?
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{"interviewQueryText":"What are some good interview questions in British English for the job description below?\n\n-------------------------------------------\n\nClinical Administrator with Simple Online Healthcare in Glasgow, Scotland, United Kingdom\n\n About The Role Are you an organised, detail-oriented individual with a passion for supporting patient care? We’re looking for an enthusiastic Clinical Administrator to join our team and play a crucial role in ensuring the smooth running of our clinical operations. While this is a non-clinical role, your contributions will have a direct impact on the quality of care we provide to our patients. In this position, you’ll handle a variety of administrative tasks, assist with patient queries, and support communication between patients and our clinical team. If you have a proactive attitude, excellent organisational skills, and a genuine desire to make a difference, we’d love to hear from you! Prior experience in healthcare is beneficial but not essential, as full training will be provided. What You’ll Be Doing As a Clinical Administrator, you’ll manage patient queries, assist with document preparation, and ensure accurate record-keeping. You’ll also help prioritise and manage workflows, escalating any issues as necessary to ensure patient safety and service quality. Acting as a key point of contact for patients, you’ll liaise with healthcare providers and collaborate closely with the clinical team to ensure seamless communication and continuity of care. Key Responsibilities Administrative Support: Respond to patient queries via email or phone, ensuring timely and accurate communication. Prepare, file, and maintain clinical documents and patient records in line with regulatory standards. Workflow Management: Prioritise workloads effectively to meet deadlines and support smooth operations. Assist with tasks related to patient care, such as prescription clarifications and medication follow-ups. Recognise and escalate complex queries or issues to the appropriate team member. Communication and Liaison: Act as a point of contact for patients, providing support and clear communication throughout their journey. Collaborate with healthcare providers, such as GP surgeries and pharmacies, to meet clinical team needs. Ensure seamless information flow between colleagues to maintain continuity of care. What We’re Looking For Skills and Experience: Strong attention to detail and accuracy in a fast-paced environment. Excellent organisational skills with the ability to manage and prioritise multiple tasks. Clear and professional communication skills, both written and verbal. Prior administrative experience, particularly in a healthcare setting, is advantageous but not essential. Attributes: Proactive and solution-focused, taking ownership of tasks. Ability to recognise when to escalate issues to ensure service quality. Passionate about supporting patients and clinical teams. Team player with the ability to manage individual responsibilities effectively. Why You’ll Love Working Here Join a supportive and inclusive team where your work makes a real difference. This role offers an opportunity to grow your skills and be part of a mission-driven organisation focused on improving patient care. Supportive Environment: Work with a collaborative team that values your contributions. Personal Growth: Opportunities for development and training to expand your skills. Impactful Role: Make a meaningful difference in patient care in a non-clinical capacity. Salary: £24,960 - £25,500 Basics you can expect: 33 days (Inclusive of Bank Holidays) + 1 day after 2 years of service, up to 5 extra days Extra day off for your birthday Company share scheme Bupa Private Healthcare Income Protection Cycle to Work Scheme My Gym Discounts Company pension scheme Quarterly Team Training and Social Budget Enhanced Maternity and Paternity Leave Rewarding bonus incentive scheme 24/7 helpline for physical and mental health support, counselling, and other wellbeing resources. Love2Shop Discount Hybrid working (after passing probation) Internal progression opportunities Relaxed dress code Office extras: Fresh fruit A free coffee machine The Simple Online Healthcare Promise: Founded in 2015, we started off as a small pharmacy with big dreams. Today, we are trusted by over 1000 patients per day, making sure they receive their medication safely and on time. We're always on the lookout for talent. If you're passionate about helping make lives easier, we'd love to hear from you. Join us on our journey to create affordable health solutions. Apply today to be part of a team that values growth, collaboration, and the simplification of healthcare. Your journey towards creating impactful experiences in the healthcare industry starts here. Ready to make a difference? Apply now! Simple Online Healthcare is proud to be an Equal Opportunity Employer. We are a 2023 Circle Back Initiative Employer – we commit to respond to every applicant "}