Interview for Student Experience Co-Ordinator (Service Support) - Discover Great Care Jobs and Jobs In Care Today

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Student Experience Co-Ordinator (Service Support) • Glasgow City
University of Strathclyde

Thank you for your interest in the position of Student Experience Co-Ordinator (Service Support) in Glasgow City with University of Strathclyde.

This is a video practice interview and we use your computer's webcam & microphone device's camera phone's camera to record your answers.

We record your answers one at a time. The whole thing should take you less than five minutes.

Interview Progress What to expect Continue below

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First, we'll enable your camera & microphone and then ask you to record a short introduction about yourself, about 30 seconds long, to make sure your camera is working ok.

Then, we'll ask you to answer one or more questions of your choice from the list below:

1. Can you tell us about your previous experience in student services or a similar administrative role? Can you tell us about your previous experience in student services or a similar administrative role?

2. How do you believe your background has prepared you for the specific challenges of this position? How do you believe your background has prepared you for the specific challenges of this position?

3. Why did you choose to apply for the Student Experience Co-Ordinator role at the University of Strathclyde? Why did you choose to apply for the Student Experience Co-Ordinator role at the University of Strathclyde?

4. What do you believe are the key responsibilities of the Student Experience Co-Ordinator in enhancing student life? What do you believe are the key responsibilities of the Student Experience Co-Ordinator in enhancing student life?

5. How would you approach establishing and refining administrative processes for this new team? How would you approach establishing and refining administrative processes for this new team?

6. In your view, what makes a helpdesk function successful in a higher education setting? In your view, what makes a helpdesk function successful in a higher education setting?

7. Can you provide an example of how you have put student needs at the forefront of your work in the past? Can you provide an example of how you have put student needs at the forefront of your work in the past?

8. How would you handle a situation where a student expresses dissatisfaction with a service or support they received? How would you handle a situation where a student expresses dissatisfaction with a service or support they received?

9. How do you envision engaging with students to ensure their feedback is incorporated into service improvements? How do you envision engaging with students to ensure their feedback is incorporated into service improvements?

10. Describe a time when you worked as part of a team to achieve a common goal. What was your role, and what was the outcome? Describe a time when you worked as part of a team to achieve a common goal. What was your role, and what was the outcome?

11. Given that you will work closely with the Student Experience Support Manager and other coordinators, how do you ensure effective communication and collaboration within a team? Given that you will work closely with the Student Experience Support Manager and other coordinators, how do you ensure effective communication and collaboration within a team?

12. How would you support and motivate your team of Student Experience Officers in a busy helpdesk environment? How would you support and motivate your team of Student Experience Officers in a busy helpdesk environment?

13. What experience do you have with managing enquiries through multiple channels, such as in-person, telephone, and email? What experience do you have with managing enquiries through multiple channels, such as in-person, telephone, and email?

14. Can you describe a time when you implemented a new system or process? What challenges did you face, and how did you overcome them? Can you describe a time when you implemented a new system or process? What challenges did you face, and how did you overcome them?

15. How do you prioritise your workload when faced with competing deadlines and tasks? How do you prioritise your workload when faced with competing deadlines and tasks?

16. How do Strathclyde's values resonate with your personal and professional ethos? How do Strathclyde's values resonate with your personal and professional ethos?

17. In what ways do you believe the Student Experience Directorate can positively impact students with disabilities and wellbeing concerns? In what ways do you believe the Student Experience Directorate can positively impact students with disabilities and wellbeing concerns?

18. Where do you see yourself contributing towards the goals set out in Strathclyde 2030? Where do you see yourself contributing towards the goals set out in Strathclyde 2030?

19. What ideas do you have for enhancing the student experience at the University of Strathclyde? What ideas do you have for enhancing the student experience at the University of Strathclyde?

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2. How do you believe your background has prepared you for the specific challenges of this position?

quefoJUb General Background and Experience

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Interview Summary
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Role: Student Experience Co-Ordinator (Service Support) in Glasgow City

Interviewed on Monday 7 April 2025 at 12:38.

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{"interviewQueryText":"What are some good interview questions in British English for the job description below?\n\n-------------------------------------------\n\nStudent Experience Co-Ordinator (Service Support) with University of Strathclyde in Glasgow City, Scotland, United Kingdom\n\n Salary range : £32,296 - £35,880 FTE : 1.0 (35 hours per week) Term : Open Closing date : 10 January 2025 The University of Strathclyde is a leading international technological university located in the heart of Glasgow. Inspired by our founding principle as \"a place of useful learning,\" our mission is to make a positive impact on our students, society, and the world. As part of this mission, the Student Experience Directorate is committed to enhancing all aspects of student life. The Directorate is establishing a new team to serve as the first point of contact for students and stakeholders across all Directorate services through a helpdesk function. This team will also provide specialised administrative support for other teams within the Student Experience Directorate, such as the Disability and Wellbeing Service. Working closely with the Student Experience Support Manager, the Student Experience Helpdesk Manager, and the Student Experience Coordinator (Helpdesk), this position will help the Directorate to develop efficient, student-centred systems and processes that align with Strathclyde’s values as set out in Strathclyde 2030. The Student Experience Co-ordinator (Service Support) role will be supported by a team of Student Experience Officers, who will assist students and stakeholders by managing in-person, telephone, and email enquiries across all Student Experience Directorate services. In addition, the team will provide crucial administrative support to other teams within the Student Experience Directorate, including the Disability and Wellbeing Service. The Student Experience Co-ordinator (Service Support) will play a central role in establishing and refining the administrative processes for this new team. This is a unique and exciting opportunity to shape and support a high-quality, adaptable team dedicated to meeting students' evolving needs. Interviews are scheduled to take place week commencing 27 January 2025. For informal enquiries, please contact Lee Harrison, Funding and Financial Support Manager at lee.harrison@strath.ac.uk Click here for full details"}