Student Experience Co-Ordinator (Service Support) in Glasgow City inGlasgow City PUBLISHED SUN 5 JAN 2025 Jump to job information section
University of Strathclyde rCgNaKee
Job description
Salary range: £32,296 - £35,880
FTE: 1.0 (35 hours per week)
Term: Open
Closing date: 10 January 2025
The University of Strathclyde is a leading international technological university located in the heart of Glasgow. Inspired by our founding principle as "a place of useful learning," our mission is to make a positive impact on our students, society, and the world.
As part of this mission, the Student Experience Directorate is committed to enhancing all aspects of student life. The Directorate is establishing a new team to serve as the first point of contact for students and stakeholders across all Directorate services through a helpdesk function. This team will also provide specialised administrative support for other teams within the Student Experience Directorate, such as the Disability and Wellbeing Service.
Working closely with the Student Experience Support Manager, the Student Experience Helpdesk Manager, and the Student Experience Coordinator (Helpdesk), this position will help the Directorate to develop efficient, student-centred systems and processes that align with Strathclyde’s values as set out in Strathclyde 2.
The Student Experience Co-ordinator (Service Support) role will be supported by a team of Student Experience Officers, who will assist students and stakeholders by managing in-person, telephone, and email enquiries across all Student Experience Directorate services. In addition, the team will provide crucial administrative support to other teams within the Student Experience Directorate, including the Disability and Wellbeing Service.
The Student Experience Co-ordinator (Service Support) will play a central role in establishing and refining the administrative processes for this new team. This is a unique and exciting opportunity to shape and support a high-quality, adaptable team dedicated to meeting students' evolving needs.
Interviews are scheduled to take place week commencing 27 January 2025.
For informal enquiries, please contact Lee Harrison, Funding and Financial Support Manager at
Click here for full details
FTE: 1.0 (35 hours per week)
Term: Open
Closing date: 10 January 2025
The University of Strathclyde is a leading international technological university located in the heart of Glasgow. Inspired by our founding principle as "a place of useful learning," our mission is to make a positive impact on our students, society, and the world.
As part of this mission, the Student Experience Directorate is committed to enhancing all aspects of student life. The Directorate is establishing a new team to serve as the first point of contact for students and stakeholders across all Directorate services through a helpdesk function. This team will also provide specialised administrative support for other teams within the Student Experience Directorate, such as the Disability and Wellbeing Service.
Working closely with the Student Experience Support Manager, the Student Experience Helpdesk Manager, and the Student Experience Coordinator (Helpdesk), this position will help the Directorate to develop efficient, student-centred systems and processes that align with Strathclyde’s values as set out in Strathclyde 2.
The Student Experience Co-ordinator (Service Support) role will be supported by a team of Student Experience Officers, who will assist students and stakeholders by managing in-person, telephone, and email enquiries across all Student Experience Directorate services. In addition, the team will provide crucial administrative support to other teams within the Student Experience Directorate, including the Disability and Wellbeing Service.
The Student Experience Co-ordinator (Service Support) will play a central role in establishing and refining the administrative processes for this new team. This is a unique and exciting opportunity to shape and support a high-quality, adaptable team dedicated to meeting students' evolving needs.
Interviews are scheduled to take place week commencing 27 January 2025.
For informal enquiries, please contact Lee Harrison, Funding and Financial Support Manager at
Click here for full details
Not sure?
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.
Requirements
See the job description for full role requirements.
Benefits
Benefits are provided by the employer and will be confirmed during your application.
Is it a match?
A quick tap lets us tune future job matches for you
Location
Salary & benefits
Role duties
Working pattern
More information related to this job opportunity, from jobsincare:
Here are 5 questions you could be
asked
if you apply for this job:
Start practice interview...
NEW!
Can you tell us about your previous experience in student services or a similar administrative role?
How do you believe your background has prepared you for the specific challenges of this position?
Why did you choose to apply for the Student Experience Co-Ordinator role at the University of Strathclyde?
What do you believe are the key responsibilities of the Student Experience Co-Ordinator in enhancing student life?
How would you approach establishing and refining administrative processes for this new team?
1. Can you tell us about your previous experience in student services or a similar administrative role?
2. How do you believe your background has prepared you for the specific challenges of this position?
3. Why did you choose to apply for the Student Experience Co-Ordinator role at the University of Strathclyde?
4. What do you believe are the key responsibilities of the Student Experience Co-Ordinator in enhancing student life?
5. How would you approach establishing and refining administrative processes for this new team?
Useful skills for a Student Experience Co-Ordinator (Service Support):
Click to view
Working as a Student Experience Coordinator (Service Support) in the UK typically requires a combination of skills and qualifications that focus on enhancing student engagement, supporting academic success, and improving the overall student experience. Here are some key skills that are generally important for this role:
1. Communication Skills: Strong verbal and written communication skills are essential for interacting with students, faculty, and external partners. The ability to convey information clearly and empathetically is crucial.
2. Interpersonal Skills: You should be able to build positive relationships with students, staff, and various stakeholders. This includes being approachable and having strong listening skills.
3. Organizational Skills: Coordinating events, workshops, and support services requires effective planning and organizational abilities. Time management is also critical to handle multiple tasks and deadlines.
4. Problem-Solving Skills: The ability to identify issues and find practical solutions is key to enhancing the student experience. This includes being resourceful and proactive in addressing challenges.
5. Understanding of Student Needs: An awareness of the various needs of students, including academic, emotional, and social support, can help you create programs and services that benefit them.
6. Teamwork and Collaboration: Working collaboratively with different departments and teams within the institution is important for delivering comprehensive student support services.
7. IT and Digital Literacy: Proficiency in using various software and digital tools for communication, data management, and event coordination is often required. Familiarity with online learning platforms can also be beneficial.
8. Experience in Customer Service: A background in customer service can help in managing student inquiries and ensuring a high standard of service delivery.
9. Event Management Skills: Experience in organizing events, workshops, or activities can enhance student engagement and foster community.
10. Cultural Competence: Understanding and appreciating diversity among students is crucial in creating an inclusive environment that supports all individuals.
11. Data Analysis Skills: Basic skills in data collection and analysis can help assess student satisfaction and the effectiveness of programs and services.
12. Knowledge of Higher Education Policies: Awareness of policies related to student experience, welfare, and support services in the UK educational system is important.
inGlasgow City
55.86167144775391 -4.258334636688232 Glasgow City, Scotland, United Kingdom 
Locations
are approximate.
This image is not representative.
Learn more
Scan with your phone to return to this page later.