Student Experience Co-Ordinator (Service Support)inGlasgow CityinGlasgow CityPUBLISHED SUN 5 JAN 2025
University of StrathclyderCgNaKee
Competitive salary range of £32,296 - £35,880, providing financial stability in a vibrant city.
Opportunity to work at a leading international technological university, enhancing personal career development and networking.
Chance to make a meaningful impact on student life by supporting their needs and improving their overall experience.
Involvement in shaping and refining administrative processes for a new team, offering a unique opportunity to influence the direction of student services.
Collaborative environment, working closely with a dedicated team and various stakeholders within the University, fostering teamwork and communication skills.
Role contributes to the broader mission of the University of Strathclyde to promote useful learning and societal impact, aligning with values-driven work.
Access to support services such as the Disability and Wellbeing Service, enhancing personal fulfillment and understanding of diverse student needs.
The University of Strathclyde is seeking a Student Experience Co-Ordinator (Service Support) in Glasgow as part of its Student Experience Directorate. This full-time position offers a salary range of £32,296 to £35,880 and involves being the first point of contact for students and stakeholders through a helpdesk function. The Co-Ordinator will collaborate with various team members to develop efficient, student-focused systems and processes while providing specialized administrative support, particularly for the Disability and Wellbeing Service.
This role will oversee a team of Student Experience Officers who will manage inquiries via in-person interactions, phone calls, and emails, while assisting in establishing and refining administrative processes for the new team. This opportunity is aimed at individuals eager to contribute to a high-quality, adaptable service that addresses the evolving needs of students in line with the university's mission to create a positive impact on their lives and society.
This role will oversee a team of Student Experience Officers who will manage inquiries via in-person interactions, phone calls, and emails, while assisting in establishing and refining administrative processes for the new team. This opportunity is aimed at individuals eager to contribute to a high-quality, adaptable service that addresses the evolving needs of students in line with the university's mission to create a positive impact on their lives and society.
Competitive salary range of £32,296 - £35,880, providing financial stability in a vibrant city.
Opportunity to work at a leading international technological university, enhancing personal career development and networking.
Chance to make a meaningful impact on student life by supporting their needs and improving their overall experience.
Involvement in shaping and refining administrative processes for a new team, offering a unique opportunity to influence the direction of student services.
Collaborative environment, working closely with a dedicated team and various stakeholders within the University, fostering teamwork and communication skills.
Role contributes to the broader mission of the University of Strathclyde to promote useful learning and societal impact, aligning with values-driven work.
Access to support services such as the Disability and Wellbeing Service, enhancing personal fulfillment and understanding of diverse student needs.
Salary range: £32,296 - £35,880
FTE: 1.0 (35 hours per week)
Term: Open
Closing date: 10 January 2025
The University of Strathclyde is a leading international technological university located in the heart of Glasgow. Inspired by our founding principle as "a place of useful learning," our mission is to make a positive impact on our students, society, and the world.
As part of this mission, the Student Experience Directorate is committed to enhancing all aspects of student life. The Directorate is establishing a new team to serve as the first point of contact for students and stakeholders across all Directorate services through a helpdesk function. This team will also provide specialised administrative support for other teams within the Student Experience Directorate, such as the Disability and Wellbeing Service.
Working closely with the Student Experience Support Manager, the Student Experience Helpdesk Manager, and the Student Experience Coordinator (Helpdesk), this position will help the Directorate to develop efficient, student-centred systems and processes that align with Strathclyde’s values as set out in Strathclyde 2.
The Student Experience Co-ordinator (Service Support) role will be supported by a team of Student Experience Officers, who will assist students and stakeholders by managing in-person, telephone, and email enquiries across all Student Experience Directorate services. In addition, the team will provide crucial administrative support to other teams within the Student Experience Directorate, including the Disability and Wellbeing Service.
The Student Experience Co-ordinator (Service Support) will play a central role in establishing and refining the administrative processes for this new team. This is a unique and exciting opportunity to shape and support a high-quality, adaptable team dedicated to meeting students' evolving needs.
Interviews are scheduled to take place week commencing 27 January 2025.
For informal enquiries, please contact Lee Harrison, Funding and Financial Support Manager at
Click here for full details
FTE: 1.0 (35 hours per week)
Term: Open
Closing date: 10 January 2025
The University of Strathclyde is a leading international technological university located in the heart of Glasgow. Inspired by our founding principle as "a place of useful learning," our mission is to make a positive impact on our students, society, and the world.
As part of this mission, the Student Experience Directorate is committed to enhancing all aspects of student life. The Directorate is establishing a new team to serve as the first point of contact for students and stakeholders across all Directorate services through a helpdesk function. This team will also provide specialised administrative support for other teams within the Student Experience Directorate, such as the Disability and Wellbeing Service.
Working closely with the Student Experience Support Manager, the Student Experience Helpdesk Manager, and the Student Experience Coordinator (Helpdesk), this position will help the Directorate to develop efficient, student-centred systems and processes that align with Strathclyde’s values as set out in Strathclyde 2.
The Student Experience Co-ordinator (Service Support) role will be supported by a team of Student Experience Officers, who will assist students and stakeholders by managing in-person, telephone, and email enquiries across all Student Experience Directorate services. In addition, the team will provide crucial administrative support to other teams within the Student Experience Directorate, including the Disability and Wellbeing Service.
The Student Experience Co-ordinator (Service Support) will play a central role in establishing and refining the administrative processes for this new team. This is a unique and exciting opportunity to shape and support a high-quality, adaptable team dedicated to meeting students' evolving needs.
Interviews are scheduled to take place week commencing 27 January 2025.
For informal enquiries, please contact Lee Harrison, Funding and Financial Support Manager at
Click here for full details
More information related to this job opportunity, from jobsincare:
Here are 5 questions you could be
asked
if you apply for this job:
Start practice interview...
NEW!
1. Can you tell us about your previous experience in student services or a similar administrative role?
2. How do you believe your background has prepared you for the specific challenges of this position?
3. Why did you choose to apply for the Student Experience Co-Ordinator role at the University of Strathclyde?
4. What do you believe are the key responsibilities of the Student Experience Co-Ordinator in enhancing student life?
5. How would you approach establishing and refining administrative processes for this new team?
1. Can you tell us about your previous experience in student services or a similar administrative role?
2. How do you believe your background has prepared you for the specific challenges of this position?
3. Why did you choose to apply for the Student Experience Co-Ordinator role at the University of Strathclyde?
4. What do you believe are the key responsibilities of the Student Experience Co-Ordinator in enhancing student life?
5. How would you approach establishing and refining administrative processes for this new team?
Useful skills for a Student Experience Co-Ordinator (Service Support):
Click to view
Working as a Student Experience Coordinator (Service Support) in the UK typically requires a combination of skills and qualifications that focus on enhancing student engagement, supporting academic success, and improving the overall student experience. Here are some key skills that are generally important for this role:
1. Communication Skills: Strong verbal and written communication skills are essential for interacting with students, faculty, and external partners. The ability to convey information clearly and empathetically is crucial.
2. Interpersonal Skills: You should be able to build positive relationships with students, staff, and various stakeholders. This includes being approachable and having strong listening skills.
3. Organizational Skills: Coordinating events, workshops, and support services requires effective planning and organizational abilities. Time management is also critical to handle multiple tasks and deadlines.
4. Problem-Solving Skills: The ability to identify issues and find practical solutions is key to enhancing the student experience. This includes being resourceful and proactive in addressing challenges.
5. Understanding of Student Needs: An awareness of the various needs of students, including academic, emotional, and social support, can help you create programs and services that benefit them.
6. Teamwork and Collaboration: Working collaboratively with different departments and teams within the institution is important for delivering comprehensive student support services.
7. IT and Digital Literacy: Proficiency in using various software and digital tools for communication, data management, and event coordination is often required. Familiarity with online learning platforms can also be beneficial.
8. Experience in Customer Service: A background in customer service can help in managing student inquiries and ensuring a high standard of service delivery.
9. Event Management Skills: Experience in organizing events, workshops, or activities can enhance student engagement and foster community.
10. Cultural Competence: Understanding and appreciating diversity among students is crucial in creating an inclusive environment that supports all individuals.
11. Data Analysis Skills: Basic skills in data collection and analysis can help assess student satisfaction and the effectiveness of programs and services.
12. Knowledge of Higher Education Policies: Awareness of policies related to student experience, welfare, and support services in the UK educational system is important.
inGlasgow City
55.86167144775391-4.258334636688232Glasgow City, Scotland, United Kingdom
Locations
are approximate.
Learn more
What might it look like to work here?
Stand by, we'll show you...
Stand by, we'll show you...
This image is not representative.
Learn more