{"interviewQueryText":"What are some good interview questions in British English for the job description below?\n\n-------------------------------------------\n\nAssistant Patient Services Co-ordinator (XN04) with Leeds Teaching Hospitals NHS Trust in Leeds, England, United Kingdom\n\n Job Summary An exciting opportunity has arisen to join the Chapel Allerton Hospital Clinical Services Unit (CSU), which predominantly will be covering Complex Rehabilitation and Rheumatology as Assistant Patient Services Coordinator (APSC). We are looking for a motivated individual with an appetite to further develop their skills in this exciting and challenging role supporting Chapel Allertons CSUs vision to be the hospital of choice for our services. This role offers an outstanding opportunity to play a key role in achieving this vision Applicants should have experience of patient administration processes and staff management including recruitment, along with the ability to identify and implement service improvements Main duties of the job The role will involve managing patients through their pathways in line with local and national policies. The successful candidate will work closely with other members of the CSUs administration staff and will be involved in the day to day operational management of the patient administration service at Chapel Allerton. The Assistant PSC will manage their defined areas within the speciality and will be responsible for prioritising work, developing staff, reviewing working practices to ensure the effective running of the department and effective communication structures are implemented. They will ensure that processes/procedures comply with legislation requirements covering Health & Safety, Data Protection and Confidentiality. About Us Leeds Teaching Hospitals provides patients with access to some of the very best care in the country across a wide range of services. We are committed to providing our patients with excellent healthcare. Complex Rehabilitation & Rheumatology is based at Chapel Allerton Hospital, Leeds. Our values are part of what make us different from other trusts, Our values are patient-centered, collaborative, Fair, accountable and empowered Leeds Teaching Hospitals is committed to our process of redeploying 'at risk' members of our existing workforce to new roles. As such, all our job adverts are subject to this policy and we reserve the right to close, delay or remove adverts while this process is completed. If you do experience a delay in the shortlisting stage of the recruitment cycle, please bear with us while this process is completed, and contact the named contact if you have any questions. Leeds Teaching Hospitals is committed to our process of redeploying 'at risk' members of our existing workforce to new roles. As such, all our job adverts are subject to this policy and we reserve the right to close, delay or remove adverts while this process is completed. If you do experience a delay in the shortlisting stage of the recruitment cycle, please bear with us while this process is completed, and contact the named contact if you have any questions. Date posted 15 January 2025 Pay scheme Agenda for change Band Band 4 Salary £26,530 to £29,114 a year Contract Permanent Working pattern Full-time, Flexible working Reference number C9298-CAH-079 Job locations Chapel Allerton Hospital Chapeltown Road Leeds LS7 4SA Job Description Job responsibilities Job Purpose The Assistant PSC will provide a high quality service in line with Trust standards and be able to communicate sensitivity and effectively with a wide range of people including medical staff, patients and colleagues. Support the Patient Services Co-ordinator and the Business Manager in delivering the services for the speciality. JOB DIMENSIONS The Assistant PSC will manage their defined areas within the speciality and will be responsible for prioritising work, developing staff, reviewing working practices to ensure the effective running of the department and effective communication structures are implemented. They will ensure that processes/procedures comply with legislation requirements covering Health & Safety, Data Protection and Confidentiality. ORGANISATIONAL CHART Knowledge, Skills And Experience Required Please read the Person Specification for full details of knowledge and skills required. Essential Skills Include A good standard of basic education Ability to work on their own initiative and to stringent deadlines Ability to manage a team of staff A thorough understanding of the patient pathway Able to work with staff with varying levels of authority A knowledge of the rules governing eligibility for NHS treatment THE LEEDS WAY VALUES Our Values Are Part Of What Make Us Different From Other Trusts, So We See This As a Strength, As Well As a Responsibility. They Have Been Developed By Our Staff And Set Out What They See As Important To How We Work. Our Five Values Are Patient-centred Collaborative Fair Accountable Empowered All our actions and endeavours will be guided and evaluated through these values Additionally the following are core values which relate specifically to this post: The post-holder is expected to be honest, fair and consistent in their approach and to accept responsibility for ones own achievements, acts and omissions. Respect confidentiality in line with National, Trust and local policies and guidelines. Commitment to providing the highest quality of administrative support themselves and through management of their staff. Maintain and improve quality of service. Commitment to their teams personal & professional development. WEST YORKSHIRE ASSOCIATION OF ACUTE TRUSTS (WYAAT) Leeds Teaching Hospitals NHS Trust is part of the West Yorkshire Association of Acute Trusts (WYAAT), a collaborative of the NHS hospital trusts from across West Yorkshire and Harrogate working together to provide the best possible care for our patients. By bringing together the wide range of skills and expertise across West Yorkshire and Harrogate we are working differently, innovating and driving forward change to deliver the highest quality care. By working for Leeds Teaching Hospitals NHS Trust this is your opportunity to be a part of that change. WYAAT is the acute sector arm of the West Yorkshire and Harrogate Health and Care Par"}