Interview for Clinical Support Worker - Emergency Department - Discover Great Care Jobs and Jobs In Care Today

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Practice Interview

Clinical Support Worker - Emergency Department • Wishaw
NHS Scotland

Thank you for your interest in the position of Clinical Support Worker - Emergency Department in Wishaw with NHS Scotland.

This is a video practice interview and we use your computer's webcam & microphone device's camera phone's camera to record your answers.

We record your answers one at a time. The whole thing should take you less than five minutes.

Interview Progress What to expect Continue below

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First, we'll enable your camera & microphone and then ask you to record a short introduction about yourself, about 30 seconds long, to make sure your camera is working ok.

Then, we'll ask you to answer one or more questions of your choice from the list below:

1. Can you tell us about your background and what motivated you to apply for the Clinical Support Worker position at NHS Lanarkshire? Can you tell us about your background and what motivated you to apply for the Clinical Support Worker position at NHS Lanarkshire?

2. What do you understand about the role of a Clinical Support Worker in an Emergency Department? What do you understand about the role of a Clinical Support Worker in an Emergency Department?

3. What previous experience do you have in a caring environment, and how do you think it has prepared you for this role? What previous experience do you have in a caring environment, and how do you think it has prepared you for this role?

4. Could you describe a time when you had to work unsupervised? How did you approach the situation? Could you describe a time when you had to work unsupervised? How did you approach the situation?

5. How would you prioritise multiple patient care tasks in a busy emergency department setting? How would you prioritise multiple patient care tasks in a busy emergency department setting?

6. Can you provide an example of how you effectively communicated with a patient or a team member in a previous role? Can you provide an example of how you effectively communicated with a patient or a team member in a previous role?

7. How do you ensure effective communication and collaboration within a multidisciplinary team? How do you ensure effective communication and collaboration within a multidisciplinary team?

8. Can you discuss an experience where you had to support a registered nurse in delivering patient care? What specific duties did you carry out? Can you discuss an experience where you had to support a registered nurse in delivering patient care? What specific duties did you carry out?

9. Describe a challenging situation you faced while providing care. How did you handle it? Describe a challenging situation you faced while providing care. How did you handle it?

10. How would you adapt your approach when dealing with patients who may be distressed or anxious in an emergency setting? How would you adapt your approach when dealing with patients who may be distressed or anxious in an emergency setting?

11. This position involves engaging in a Personal Development Plan. Can you discuss your approach to continuing professional development? This position involves engaging in a Personal Development Plan. Can you discuss your approach to continuing professional development?

12. How do you keep up to date with best practices and guidelines in patient care? How do you keep up to date with best practices and guidelines in patient care?

13. What do you know about NHS Lanarkshire and its values? How do you see yourself contributing to its mission? What do you know about NHS Lanarkshire and its values? How do you see yourself contributing to its mission?

14. Are you familiar with any information technology systems used in patient care? How would you apply this knowledge in your role? Are you familiar with any information technology systems used in patient care? How would you apply this knowledge in your role?

15. The role includes working rotational shifts across different times of the day. How do you feel about this? Have you had experience with shift work before? The role includes working rotational shifts across different times of the day. How do you feel about this? Have you had experience with shift work before?

16. How would you maintain a work-life balance, especially in a demanding role like this one? How would you maintain a work-life balance, especially in a demanding role like this one?

17. What does diversity in the workplace mean to you, particularly in the context of healthcare? How would you ensure inclusivity in your work with patients? What does diversity in the workplace mean to you, particularly in the context of healthcare? How would you ensure inclusivity in your work with patients?

18. Can you provide an example of how you have advocated for or supported a diverse group of individuals in a past role? Can you provide an example of how you have advocated for or supported a diverse group of individuals in a past role?

19. Do you have any questions for us about the position or the organisation? Do you have any questions for us about the position or the organisation?

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1. Can you tell us about your background and what motivated you to apply for the Clinical Support Worker position at NHS Lanarkshire?

queM8Jxq General Questions

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Interview Summary
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Role: Clinical Support Worker - Emergency Department in Wishaw

Interviewed on Thursday 24 April 2025 at 22:38.

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{"interviewQueryText":"What are some good interview questions in British English for the job description below?\n\n-------------------------------------------\n\nClinical Support Worker - Emergency Department with NHS Scotland in Wishaw, Scotland, United Kingdom\n\n The Role We are looking to recruit a Clinical Support Worker to join the Emergency Department at University Hospital Wishaw! The successful candidate will undertake care duties for patients in support of and delegated by the Registered Nurse, within a hospital or community setting. The post-holder will require to work without direct supervision on a regular basis, referring to the registered nurse as required. Contract type & Shift Pattern Band 3 / Permanent / Various hours available Rotational - Day shift / Back shift / Nightshift NHS Lanarkshire Have you always wanted to work with NHS Lanarkshire? Then this might be the opportunity for you to join Team Lanarkshire! Here at NHS Lanarkshire, we put the patient at the heart of everything we do. Each colleague within the organisation plays a key role in how we deliver our healthcare services. We proudly serve a population of 655,000 across rural and urban communities in both North and South Lanarkshire. NHS Lanarkshire is comprised of Acute Services (which currently provide hospital based services over 3 main sites), Corporate & Property & Support Services, North and South Lanarkshire Health and Social Care Partnerships which provide integrated primary healthcare and social care services to local communities and surrounding areas. Why join NHS Lanarkshire? Join us and you will discover a supportive environment where you will have the chance to add to your skills and further your career. Some Of NHS Lanarkshire Benefits Include A minimum of 27 days annual leave increasing with length of service (pro-rata for part time staff) A minimum of 8 days of public holidays Membership of NHS Pension Scheme, with life insurance benefits (for more information on the NHS Pension Scheme visit the Scottish Public Pension) Paid sick leave increasing with length of service Occupational health services Employee Counselling services Work-life Balance policies and procedures NHS Lanarkshire have a range of support services on topics that can impact both on your working and personal life including occupational health, spiritual care and independent counselling. This support can be accessed using the links on this page. What We'll Need You To Bring SVQ III in healthcare, or working towards, or equivalent experience working within a caring environment/role Ability to work with people and as part of a multidisciplinary/agency team Effective written and verbal communication skills Ability to carry out assigned patient care tasks effectively within a busy environment Ability to work unsupervised To actively participate in the Personal Development Plan process to fulfil the requirements of continuing professional development Working knowledge of basic information technology Looking to find out more? If you’re looking to find out a bit more, then we would love to hear from you! Please contact Nicola Martin at Nicola.Martin@lanarkshire.scot.nhs.uk For enquiries regarding the application form or recruitment process, please contact Devon Westwater at Devon.Westwater@lanarkshire.scot.nhs.uk Please remember to include the job title and reference number in your email. Further Information For more information on the role, please refer to the Job Description. If you’re looking for more information on the recruitment process, organisation or the services we provide, please refer to our information pack, or our recruitment webpage. Additional Information For Applicants Posts close at midnight on the indicated date For help to complete an application on Jobtrain please follow this link: https://www.careers.nhs.scot/how-to-apply/application-process/ Please note that our correspondence method is by e-mail, therefore please ensure you enter your email address accurately Please check your e-mail regularly (including junk folders) and also your Jobtrain account for updates Please contact Jobtrain Candidate Support Hub - https://jobseekersupport.jobtrain.co.uk/support/home for advice and support with any system issues We recommend using the Internet Browser \"Google Chrome\" or \"Microsoft Edge\" when using Jobtrain Once you have submitted your application form you will be unable to make any amendments In NHS Lanarkshire we are committed to recruiting a workforce that fully reflects the diverse make-up of our society. A place where every individual can thrive, develop and succeed based on skill, knowledge and talent, regardless of race, disability, gender, sexual orientation, care experienced* or any other dimension that can be used to differentiate people from one another. We anticipate a high level of interest in this position and may close the advert once sufficient applications are received. Please complete and submit your application early. Care experienced applicants are people who live/have lived with foster parents/kinship carers or who live/have lived in a residential children’s setting/secure unit. Whilst this advertisement may be for a specific post(s) in a particular location, applicants who are shortlisted for interview may be considered for similar vacancies in alternative locations. Please note for all vacancies where a driving licence is required this must be a full UK/EU/EEA licence. NHS Lanarkshire has a legal obligation to ensure that it does not employ any worker who has not been granted the relevant permission to work in the UK. We are required to check the entitlement to work in the UK of all prospective employees, regardless of nationality or job category. UK Visas & Immigration rules are available at www.bia.homeoffice.gov.uk. Prospective applicants are encouraged to check eligibility in advance of applying for vacancies in NHS Lanarkshire. From 1 April 2024, the working week for NHS Agenda for Change workers in Scotland will be reduced. Full-time hours will reduce from 37.5 to 37 hours (pro rata for part-time staff) without loss of earnings. NHS Lanarkshire will implement this change but it ma"}