{"interviewQueryText":"What are some good interview questions in British English for the job description below?\n\n-------------------------------------------\n\nCare Navigator with Central Park Medical Centre in Wallasey, Merseyside\n\n We are looking for a highly motivated, caring and organised individual to join our fast-paced reception and administration department to support the efficient day-to-day running of our practice. The role is for a 37.5 hour post that will be worked over 4 days in the working week (Monday - Friday) from 08:00 - 18:30. Day off work to be confirmed with successful candidate on acceptance of the role. The role of Care Navigator at the Practice encompasses a range of patient facing and admin duties. This includes answering all incoming phone calls to the practice and queries at the front desk, making phone calls and sending text messages/emails/letters, and completing all other admin duties required to provide our patients with the best care possible (see job description for more details). About us Answering incoming calls from patients and any other third parties (e.g. pharmacies, hospital, nursing homes) Dealing directly with patient and all other visitor queries on the front reception desk Dealing with a wide variety of patient queries e.g. appointments, prescriptions, results, referrals and lab tests Booking appointments for patients and considering demand and patient need in order to do this effectively e.g. home visits, telephone consultations Making phone calls on behalf of clinicians e.g. asking patients to make an appointment Communicating various clinical results to patients Inputting appropriate coding and clinical data onto patient notes e.g. diagnoses, hospital admissions Summarising medical records Photocopying, filing, emailing and printing of patient related documents Opening all incoming mail to the practice and distributing to all departments Typing and sending of letters Ordering clinical tests for patients Effectively utilising the various practice clinical systems Effectively utilising Microsoft packages Chaperoning GP when required after training Dispose of all confidential waste according to practice protocol Any other duties as authorized by the Care Navigation Hub Lead / Practice Manager "}