Care Navigator inWallasey inWallasey PUBLISHED 21 NOV 2024
Central Park Medical Centre r8duFVsM
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We are looking for a highly motivated, caring and organised individual to join our fast-paced reception and administration department to support the efficient day-to-day running of our practice. The role is for a 37.5 hour post that will be worked over 4 days in the working week (Monday - Friday) from 08:00 - 18:30. Day off work to be confirmed with successful candidate on acceptance of the role.
The role of Care Navigator at the Practice encompasses a range of patient facing and admin duties. This includes answering all incoming phone calls to the practice and queries at the front desk, making phone calls and sending text messages/emails/letters, and completing all other admin duties required to provide our patients with the best care possible (see job description for more details).
About us- Answering incoming calls from patients and any other third parties (e.g. pharmacies, hospital, nursing homes)
- Dealing directly with patient and all other visitor queries on the front reception desk
- Dealing with a wide variety of patient queries e.g. appointments, prescriptions, results, referrals and lab tests
- Booking appointments for patients and considering demand and patient need in order to do this effectively e.g. home visits, telephone consultations
- Making phone calls on behalf of clinicians e.g. asking patients to make an appointment
- Communicating various clinical results to patients
- Inputting appropriate coding and clinical data onto patient notes e.g. diagnoses, hospital admissions
- Summarising medical records
- Photocopying, filing, emailing and printing of patient related documents
- Opening all incoming mail to the practice and distributing to all departments
- Typing and sending of letters
- Ordering clinical tests for patients
- Effectively utilising the various practice clinical systems
- Effectively utilising Microsoft packages
- Chaperoning GP when required after training
- Dispose of all confidential waste according to practice protocol
- Any other duties as authorized by the Care Navigation Hub Lead / Practice Manager
We are looking for a highly motivated, caring and organised individual to join our fast-paced reception and administration department to support the efficient day-to-day running of our practice. The role is for a 37.5 hour post that will be worked over 4 days in the working week (Monday - Friday) from 08:00 - 18:30. Day off work to be confirmed with successful candidate on acceptance of the role.
The role of Care Navigator at the Practice encompasses a range of patient facing and admin duties. This includes answering all incoming phone calls to the practice and queries at the front desk, making phone calls and sending text messages/emails/letters, and completing all other admin duties required to provide our patients with the best care possible (see job description for more details).
About us
- Answering incoming calls from patients and any other third parties (e.g. pharmacies, hospital, nursing homes)
- Dealing directly with patient and all other visitor queries on the front reception desk
- Dealing with a wide variety of patient queries e.g. appointments, prescriptions, results, referrals and lab tests
- Booking appointments for patients and considering demand and patient need in order to do this effectively e.g. home visits, telephone consultations
- Making phone calls on behalf of clinicians e.g. asking patients to make an appointment
- Communicating various clinical results to patients
- Inputting appropriate coding and clinical data onto patient notes e.g. diagnoses, hospital admissions
- Summarising medical records
- Photocopying, filing, emailing and printing of patient related documents
- Opening all incoming mail to the practice and distributing to all departments
- Typing and sending of letters
- Ordering clinical tests for patients
- Effectively utilising the various practice clinical systems
- Effectively utilising Microsoft packages
- Chaperoning GP when required after training
- Dispose of all confidential waste according to practice protocol
- Any other duties as authorized by the Care Navigation Hub Lead / Practice Manager
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