Question here
Question ID Question GROUPINGSaving...
Please wait...
The preview image will be black while recording; please just continue to record your answer as normal.
jobsincare
Practice Interview
First, we'll enable your camera & microphone and then ask you to record a short introduction about yourself, about 30 seconds long, to make sure your camera is working ok.
This question is optional. You can skip it
Saving... jbns0b0Z North West Ambulance Service NHS Trust {"required":[],"optional":[{"id":"queDsfit","grouping":"Experience and Background","question":"Can you tell us about your previous experience in customer service or a call centre environment? What specific skills did you develop during this time?"},{"id":"quekVB9k","grouping":"Experience and Background","question":"What experience do you have with data input and Office 365? Can you provide examples of tasks you have completed using these tools?"},{"id":"quekQqqf","grouping":"Experience and Background","question":"Have you previously worked in a high-pressure environment? If so, can you describe a situation where you successfully managed stress or pressure?"},{"id":"quepIjl9","grouping":"Communication Skills","question":"How do you ensure you communicate effectively with callers who may be upset or distressed?"},{"id":"queaDQeF","grouping":"Communication Skills","question":"Can you describe a time when you had to deal with a particularly challenging customer or caller? How did you handle the situation?"},{"id":"quewZ2bb","grouping":"Communication Skills","question":"What strategies do you use to remain calm and composed while dealing with a high volume of calls?"},{"id":"queuKJsJ","grouping":"Handling Pressure","question":"This role requires resilience and emotional strength. How do you cope with the emotional demands of such a position?"},{"id":"quenm7NT","grouping":"Handling Pressure","question":"In a situation where you receive multiple urgent calls at once, how would you prioritise your responses?"},{"id":"queRS8TZ","grouping":"Handling Pressure","question":"How do you prepare yourself mentally and emotionally for shifts that might involve distressing calls?"},{"id":"quer24Zl","grouping":"Teamwork and Adaptability","question":"How important do you think teamwork is in a busy call handling environment? Can you provide an example of how you’ve collaborated with others in such a setting?"},{"id":"quezMsez","grouping":"Teamwork and Adaptability","question":"The role involves covering various shifts, including weekends and bank holidays. Are you flexible with your working hours? How do you manage work-life balance in such circumstances?"},{"id":"queiTRUN","grouping":"Teamwork and Adaptability","question":"Have you ever had to adapt to significant changes at work? How did you handle the transition?"},{"id":"queHlpVs","grouping":"Motivation and Commitment","question":"What motivates you to apply for this role with North West Ambulance Service?"},{"id":"queoVM2m","grouping":"Motivation and Commitment","question":"Given the demanding nature of this job, what do you believe is key to staying motivated and providing excellent service to callers?"},{"id":"queEvnh9","grouping":"Motivation and Commitment","question":"Are you prepared to commit to the full-time training schedule? How do you plan to prepare for this intensive training period?"},{"id":"que0xcxP","grouping":"Situational Judgement","question":"You receive a call from an angry caller who is upset about wait times. How would you handle this situation to ensure their concerns are addressed while remaining professional?"},{"id":"que6G3a1","grouping":"Situational Judgement","question":"If you were to receive a call from someone unsure whether they need an ambulance, how would you assess their needs and guide the conversation?"},{"id":"queWFEOo","grouping":"Situational Judgement","question":"Imagine you are on a call with a distressed person who requires urgent assistance but is unwilling to provide personal information. How would you approach this challenge?"},{"id":"quep1tlX","grouping":"Future Development","question":"How do you see this role contributing to your long-term career goals?"}]} ![]()
Cancel Interview
Practice Interview
Practice Interview
Call Handler, Broughton, Preston • Preston
North West Ambulance Service NHS Trust
Thank you for your interest in the position of Call Handler, Broughton, Preston
in Preston
with North West Ambulance Service NHS Trust.
North West Ambulance Service NHS Trust
This is a video practice interview and we use your
computer's webcam & microphone device's camera phone's camera
to record your answers.
We record your answers one at a time. The whole thing should take you less than five minutes.
We record your answers one at a time. The whole thing should take you less than five minutes.
Interview Progress What to expect
Continue below
You've already answered some of these questions.
We've
marked the ones that you've done with a check
You can continue the interview below.
Then, we'll ask you to answer one or more questions of your choice from the list below:
You can answer as many of these questions as you want.
Good luck!
1. Can you tell us about your previous experience in customer service or a call centre environment? What specific skills did you develop during this time? Can you tell us about your previous experience in customer service or a call centre environment? What specific skills did you develop during this time?
2. What experience do you have with data input and Office 365? Can you provide examples of tasks you have completed using these tools? What experience do you have with data input and Office 365? Can you provide examples of tasks you have completed using these tools?
3. Have you previously worked in a high-pressure environment? If so, can you describe a situation where you successfully managed stress or pressure? Have you previously worked in a high-pressure environment? If so, can you describe a situation where you successfully managed stress or pressure?
4. How do you ensure you communicate effectively with callers who may be upset or distressed? How do you ensure you communicate effectively with callers who may be upset or distressed?
5. Can you describe a time when you had to deal with a particularly challenging customer or caller? How did you handle the situation? Can you describe a time when you had to deal with a particularly challenging customer or caller? How did you handle the situation?
6. What strategies do you use to remain calm and composed while dealing with a high volume of calls? What strategies do you use to remain calm and composed while dealing with a high volume of calls?
7. This role requires resilience and emotional strength. How do you cope with the emotional demands of such a position? This role requires resilience and emotional strength. How do you cope with the emotional demands of such a position?
8. In a situation where you receive multiple urgent calls at once, how would you prioritise your responses? In a situation where you receive multiple urgent calls at once, how would you prioritise your responses?
9. How do you prepare yourself mentally and emotionally for shifts that might involve distressing calls? How do you prepare yourself mentally and emotionally for shifts that might involve distressing calls?
10. How important do you think teamwork is in a busy call handling environment? Can you provide an example of how you’ve collaborated with others in such a setting? How important do you think teamwork is in a busy call handling environment? Can you provide an example of how you’ve collaborated with others in such a setting?
11. The role involves covering various shifts, including weekends and bank holidays. Are you flexible with your working hours? How do you manage work-life balance in such circumstances? The role involves covering various shifts, including weekends and bank holidays. Are you flexible with your working hours? How do you manage work-life balance in such circumstances?
12. Have you ever had to adapt to significant changes at work? How did you handle the transition? Have you ever had to adapt to significant changes at work? How did you handle the transition?
13. What motivates you to apply for this role with North West Ambulance Service? What motivates you to apply for this role with North West Ambulance Service?
14. Given the demanding nature of this job, what do you believe is key to staying motivated and providing excellent service to callers? Given the demanding nature of this job, what do you believe is key to staying motivated and providing excellent service to callers?
15. Are you prepared to commit to the full-time training schedule? How do you plan to prepare for this intensive training period? Are you prepared to commit to the full-time training schedule? How do you plan to prepare for this intensive training period?
16. You receive a call from an angry caller who is upset about wait times. How would you handle this situation to ensure their concerns are addressed while remaining professional? You receive a call from an angry caller who is upset about wait times. How would you handle this situation to ensure their concerns are addressed while remaining professional?
17. If you were to receive a call from someone unsure whether they need an ambulance, how would you assess their needs and guide the conversation? If you were to receive a call from someone unsure whether they need an ambulance, how would you assess their needs and guide the conversation?
18. Imagine you are on a call with a distressed person who requires urgent assistance but is unwilling to provide personal information. How would you approach this challenge? Imagine you are on a call with a distressed person who requires urgent assistance but is unwilling to provide personal information. How would you approach this challenge?
19. How do you see this role contributing to your long-term career goals? How do you see this role contributing to your long-term career goals?
Saving...
{"interviewQueryText":"What are some good interview questions in British English for the job description below?\n\n-------------------------------------------\n\nCall Handler, Broughton, Preston with North West Ambulance Service NHS Trust in Preston\n\n Locations: We are recruiting for Call Handlers based at our Integrated Contact Centres (ICC) in Broughton, near Preston. Salary: Band 3. Basic pay £24,071.00 rising to £25,674.00 after two years. For potential earnings with shift enhancements/unsocial hour payments but not including overtime, a typical call handler on a basic salary of £24,336.00 who works approximately 25% of their hours as unsocial hours could expect to get paid in the region of £30,000.00 per annum, before tax and deductions. Are you someone who thrives in high-pressure environments? Do you have a passion for being the first point of contact for those in need when they need us the most? Can you provide a voice of reassurance and support? If so, North West Ambulance is looking for individuals like you to make a real difference! Join our team and take on a vital role as a call handler for North West Ambulance. You will need experience of data input (Office 365) and a high standard of keyboard/typing skills. Experience of working in a call centre or customer service environment is desirable. We are looking for individuals who have a passion for providing excellent customer service. You will also have a flair for telephone communication and enjoy working in a role that is challenging as it is rewarding. Call Handlers working in an integrated call centre will be the person managing a variety of calls from a wide range of different patients. Calls may range from people requiring general medical advice, emergency dental treatment or looking to arrange ambulance transport ahead of an appointment. The call handler gathers as much information as possible, where applicable, assess the call, and provide clear, correct advice that could potentially save a life, whilst remaining calm under pressure. Handling a wide range of calls and thriving amid the challenges this presents, requires an outstanding amount of resilience and emotional strength as you will be supporting unwell and upset patients at their time of need. Your support will make a difference to lives and requires people who can be there for those that need it, sometimes in the face of adversity and trauma. This is a highly pressurised environment where you may be in contact with people in extremely stressful situations; our callers can be upset, angry, anxious, or hysterical. People call the ambulance service for a variety of reasons, and you would need to be confident in dealing with a range of people in varying situations. You will be working in a fast-paced environment and must be able to adapt to change quickly and must be aware of the stresses of the role and what impact this may have on you as an individual, considering these points carefully before applying. About us Successful candidates will have to deliver correct care advice and guidance to callers dependent upon the reason for the call. Full training will be given to the successful candidates and an excellent career structure is available for future career progression. A full range of shifts will need to be covered, including bank holidays, public holidays, weekends and may include working nights. If your shift falls on a bank holiday, it will form part of your working hours. This includes the Easter and the festive period. Due to the nature of the hours only applicants over the age of 18 can apply for this role. We are currently looking for full-time call handlers. However hours considered will be 30+, Please note: full-time training for up to 10 weeks must be committed to. Some examples start times are Monday to Friday from 16:00 hours and weekends from 08:00 hours. There is an expectation that candidates are flexible and available to accommodate working a number of set shifts per week including weekends. It is recommended that you read the attached frequently asked questions explaining the training process which will also contain a sample shift pattern. Further information can also be provided at interview. Assessments Centres and interviews will take place on the weekend of 11th January 2025 at Broughton site. Candidates will only be invited to one site and will receive one interview and assessment therefore please ensure you apply for the correct location in which you would like to be based. Assessments will need to be passed before the candidates can progress to interview. Full Time courses will run up to 10 weeks of training and will start on 14/04/2025 and 21/07/2025 It is a pre-requisite that candidates must successfully complete the training program, including all examinations. Candidates must be able to attend full time training course, taking into consideration that there would be no annual leave allowed within these 7 weeks. By joining the North West Ambulance Service, you will have the opportunity to develop your career but also contribute to the well-being of our community, make a positive impact and be the first voice someone can rely on during their time of need. Shift patterns shared with this Call Handler job advert are the current set of patterns that are required by NWAS. Please note that if you choose to apply for a course more than 3 months away, these patterns will be subject to change as they are frequently reviewed to ensure that staffing matches up with where we need people the most. If you are successful in obtaining a role as a Call Handler more than 3 months away, NWAS will contact you closer to your start date to confirm which patterns are available at that point in time to choose from to enable you to make any necessary plans around them. NWAS reserve the right to close this live advert earlier than the specified date, subject to a high volume of applications, therefore candidates are encouraged to submit their application at the earliest convenience to ensure contention.A support session has been planned for anyone who would like to obtain further information about the role or ask any questions prior to applying. There is no need to pre book onto the session, please just click on the link below to join and a member of the team will admit you to the meeting. 30.11.2024 12.00-13.00 Microsoft Teams Need help? Join the meeting now 04.12.2024 17.00-18.00 Microsoft Teams Need help? Join the meeting now 06.12.2024 13.00-14.00 Microsoft Teams Need help? Join the meeting now 09.12.2024 17.30-18.30 Microsoft Teams Need help? Join the meeting now "}