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Call Handler, Broughton, PrestoninPrestoninPrestonPUBLISHED WED 27 NOV 2024

Band 3: £24,071 to £25,674 a year per annum  PERMANENT 
NHSNIGHTSWEEKEND

North West Ambulance Service NHS TrustFollow North West Ambulance Service NHS Trust

Competitive Salary, Starting pay is £24,071, with potential earnings reaching around £30,000 per annum with shift enhancements.
Meaningful Impact, Call handlers play a vital role in providing reassurance and support to individuals during their most challenging moments.
Comprehensive Training, Successful candidates will receive full training over 10 weeks, equipping them with necessary skills and knowledge.
Career Progression, Opportunities for advancement within the North West Ambulance Service provide a clear career path for dedicated staff.
Diverse Work Environment, Handling a variety of calls ensures that each day is different and keeps work engaging and challenging.
Team Support, Joining a collaborative team that is dedicated to helping their community fosters a supportive work atmosphere.
Flexibility, Although shifts include unsocial hours, the role can offer varied hours that may suit different lifestyles and commitments.
Job Summary: Call Handler, Broughton, Preston (North West Ambulance Service NHS Trust)
North West Ambulance Service NHS Trust is hiring Call Handlers for their Integrated Contact Centres in Broughton, near Preston, offering a Band 3 salary starting at £24,071, increasing to £25,674 after two years. Potential earnings may reach around £30,000 annually, considering unsocial hour payments.
Successful candidates will manage a variety of calls, providing essential support and advice to patients in distress. Key qualifications include experience in data input (Office 365), strong typing skills, and a background in customer service or call centre roles is desirable. Resilience and emotional strength are crucial, as the role involves dealing with upset or anxious callers in a fast-paced, high-pressure environment.
Full-time availability is required, with shifts covering weekends and holidays. The role entails a 10-week full-time training commitment with no leave allowed during this period. Interviews will take place on the weekend of January 11, 2025, and positions will be available for those who can meet training and shift requirements.
Interested candidates are encouraged to attend information sessions before applying.
Competitive Salary, Starting pay is £24,071, with potential earnings reaching around £30,000 per annum with shift enhancements.
Meaningful Impact, Call handlers play a vital role in providing reassurance and support to individuals during their most challenging moments.
Comprehensive Training, Successful candidates will receive full training over 10 weeks, equipping them with necessary skills and knowledge.
Career Progression, Opportunities for advancement within the North West Ambulance Service provide a clear career path for dedicated staff.
Diverse Work Environment, Handling a variety of calls ensures that each day is different and keeps work engaging and challenging.
Team Support, Joining a collaborative team that is dedicated to helping their community fosters a supportive work atmosphere.
Flexibility, Although shifts include unsocial hours, the role can offer varied hours that may suit different lifestyles and commitments.

Here are 5 questions you could be asked if you apply for this job: Start practice interview...
1. Can you tell us about your previous experience in customer service or a call centre environment? What specific skills did you develop during this time?
2. What experience do you have with data input and Office 365? Can you provide examples of tasks you have completed using these tools?
3. Have you previously worked in a high-pressure environment? If so, can you describe a situation where you successfully managed stress or pressure?
4. How do you ensure you communicate effectively with callers who may be upset or distressed?
5. Can you describe a time when you had to deal with a particularly challenging customer or caller? How did you handle the situation?
See all questions
1. Can you tell us about your previous experience in customer service or a call centre environment? What specific skills did you develop during this time?
2. What experience do you have with data input and Office 365? Can you provide examples of tasks you have completed using these tools?
3. Have you previously worked in a high-pressure environment? If so, can you describe a situation where you successfully managed stress or pressure?
4. How do you ensure you communicate effectively with callers who may be upset or distressed?
5. Can you describe a time when you had to deal with a particularly challenging customer or caller? How did you handle the situation?
More about the NHS
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