Interview for Admin/Receptionist - Discover Great Care Jobs and Jobs In Care Today

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Practice Interview

Admin/Receptionist • Hull
Delta Healthcare

Thank you for your interest in the position of Admin/Receptionist in Hull with Delta Healthcare.

This is a video practice interview and we use your computer's webcam & microphone device's camera phone's camera to record your answers.

We record your answers one at a time. The whole thing should take you less than five minutes.

Interview Progress What to expect Continue below

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First, we'll enable your camera & microphone and then ask you to record a short introduction about yourself, about 30 seconds long, to make sure your camera is working ok.

Then, we'll ask you to answer one or more questions of your choice from the list below:

1. What attracted you to the position of Admin/Receptionist at Delta Healthcare? What attracted you to the position of Admin/Receptionist at Delta Healthcare?

2. How do you think your previous experience prepares you for this role? How do you think your previous experience prepares you for this role?

3. Can you describe a time when you had to deal with a difficult patient or visitor? How did you handle the situation? Can you describe a time when you had to deal with a difficult patient or visitor? How did you handle the situation?

4. In your opinion, what makes for excellent customer service in a healthcare setting? In your opinion, what makes for excellent customer service in a healthcare setting?

5. What experience do you have in managing patient records and ensuring data accuracy? What experience do you have in managing patient records and ensuring data accuracy?

6. How do you prioritise your tasks when you have multiple responsibilities to handle at once? How do you prioritise your tasks when you have multiple responsibilities to handle at once?

7. How would you ensure clear communication with healthcare staff to support effective daily operations? How would you ensure clear communication with healthcare staff to support effective daily operations?

8. Can you provide an example of how you've successfully communicated complex information to someone who needed extra support? Can you provide an example of how you've successfully communicated complex information to someone who needed extra support?

9. Are you familiar with any healthcare management software? If so, which ones have you used? Are you familiar with any healthcare management software? If so, which ones have you used?

10. How comfortable are you with using computer systems for scheduling appointments and managing patient inquiries? How comfortable are you with using computer systems for scheduling appointments and managing patient inquiries?

11. What do you understand by patient confidentiality, and why is it important in a healthcare setting? What do you understand by patient confidentiality, and why is it important in a healthcare setting?

12. Can you describe any experience you have with ensuring compliance with data protection regulations? Can you describe any experience you have with ensuring compliance with data protection regulations?

13. How do you approach working collaboratively with healthcare professionals? How do you approach working collaboratively with healthcare professionals?

14. Can you describe a situation where you had to work closely with a team to achieve a common goal? Can you describe a situation where you had to work closely with a team to achieve a common goal?

15. What kind of work environment do you thrive in, and how does that align with our supportive and friendly workplace culture? What kind of work environment do you thrive in, and how does that align with our supportive and friendly workplace culture?

16. How do you handle stress or busy periods at work? How do you handle stress or busy periods at work?

17. What areas of professional development are you most interested in pursuing and why? What areas of professional development are you most interested in pursuing and why?

18. How do you stay current with developments in healthcare administration or best practices? How do you stay current with developments in healthcare administration or best practices?

19. How do you feel your role as an Admin/Receptionist can impact patients’ experiences at the surgery? How do you feel your role as an Admin/Receptionist can impact patients’ experiences at the surgery?

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1. What attracted you to the position of Admin/Receptionist at Delta Healthcare?

que3lfuJ Personal Motivation and Suitability

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Interview Summary
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Role: Admin/Receptionist in Hull

Interviewed on Friday 25 April 2025 at 06:20.

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{"interviewQueryText":"What are some good interview questions in British English for the job description below?\n\n-------------------------------------------\n\nAdmin/Receptionist with Delta Healthcare in Hull, East Riding of Yorkshire\n\n Full-Time Admin/Receptionist at Delta Healthcare GP Surgery What We Offer: Access to the NHS pension scheme Full-time employment starting at £11.44 per hour Opportunities for professional development and training Supportive, friendly work environment The chance to make a meaningful impact on the lives of our patients Warmly greet patients and visitors, providing a professional first impression Handle phone calls, schedule appointments, and respond to patient inquiries Maintain accurate patient records and manage general administrative tasks Work collaboratively with healthcare staff to ensure effective daily operations Protect patient confidentiality and comply with data protection regulations About us The Admin/Receptionist plays a crucial role in supporting the day-to-day operations of a GP surgery, ensuring the smooth running of patient services, administrative tasks, and maintaining a high level of patient care and confidentiality. You will be the first point of contact for patients, visitors, and healthcare professionals, providing excellent customer service and assisting with a variety of administrative duties. "}