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Practice Interview
Practice Interview
Bowel Cancer Screening Administrator and Helpline Operative (BCSP) • Nottingham
Nottingham University Hospitals NHS Trusts
Thank you for your interest in the position of Bowel Cancer Screening Administrator and Helpline Operative (BCSP)
in Nottingham
with Nottingham University Hospitals NHS Trusts.
Nottingham University Hospitals NHS Trusts
This is a video practice interview and we use your
computer's webcam & microphone device's camera phone's camera
to record your answers.
We record your answers one at a time. The whole thing should take you less than five minutes.
We record your answers one at a time. The whole thing should take you less than five minutes.
Interview Progress What to expect
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1. Can you tell us a bit about yourself and what motivated you to apply for this role in the Bowel Cancer Screening Programme? Can you tell us a bit about yourself and what motivated you to apply for this role in the Bowel Cancer Screening Programme?
2. What do you understand about the Bowel Cancer Screening Programme and its importance in saving lives? What do you understand about the Bowel Cancer Screening Programme and its importance in saving lives?
3. Describe your experience with administrative tasks such as booking appointments and managing correspondence. What tools or software have you used in previous roles? Describe your experience with administrative tasks such as booking appointments and managing correspondence. What tools or software have you used in previous roles?
4. Have you had any previous experience working on a helpline or in direct public-facing roles? How do you approach speaking with individuals who may be distressed or anxious? Have you had any previous experience working on a helpline or in direct public-facing roles? How do you approach speaking with individuals who may be distressed or anxious?
5. Can you give an example of a time when you had to demonstrate empathy in a professional setting? How did it impact the situation? Can you give an example of a time when you had to demonstrate empathy in a professional setting? How did it impact the situation?
6. While prior laboratory experience is not essential, how do you feel about working in a laboratory setting? What qualities do you think are important for someone in this role? While prior laboratory experience is not essential, how do you feel about working in a laboratory setting? What qualities do you think are important for someone in this role?
7. How do you typically contribute to a team environment? Can you provide an example where you worked collaboratively with others to achieve a common goal? How do you typically contribute to a team environment? Can you provide an example where you worked collaboratively with others to achieve a common goal?
8. What aspect of this role excites you the most, and how do you envision making a difference in the Bowel Cancer Screening Programme? What aspect of this role excites you the most, and how do you envision making a difference in the Bowel Cancer Screening Programme?
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{"interviewQueryText":"What are some good interview questions in British English for the job description below?\n\n-------------------------------------------\n\nBowel Cancer Screening Administrator and Helpline Operative (BCSP) with Nottingham University Hospitals NHS Trusts in Nottingham\n\n We are looking to recruit, enthusiastic and highly motivated individuals to join our fantastic team saving lives through the screening programme.As a Screening Administrator and Helpline Operative, (SAHO), you will be working as part of a large team for the Bowel Cancer Screening Programme (BCSP) based at QMC. The BCSP is a National Programme which currently invites people aged 54 - 74 year olds to take part in screening. Our Hub invites over 1 million people each year across the East Midlands and East of England to take part. We are currently widening the screening age to invite ALL those aged 50 - 52 by 2025, and we also provide a symptomatic service to GPs across local regions. This is an exciting role with a lot of variety. You will be working across three different areas, all within our one department at QMC, where you will have the chance to develop skills that may be new to you. Your work in the Programme helps detect bowel problems and early cancers, because of this, we're significantly increasing the detection rates in our area. The work you do saves lives. In fact, people often get back in touch to thank us for the work we do. If you're passionate about working as part of team that strives to make a difference nationally, we want to hear from you. You will have the opportunity to work across 3 areas throughout the week. These include:Administration - duties including booking clinic appointments, sending out letters and test kits.Helpline - speaking with the public on a national freephone helpline, giving advice and reassurance to questions and queries regarding the Programme.Laboratory - adhering to good laboratory practices, dealing with sample reception, logging and checking of samples returned to the Hub.Being able to confidently speak to members of the public and liaising with Screening Centres regarding clinic appointments is a requirement. Our staff must also be able to demonstrate empathy, compassion and deal with potentially distressing calls.You will receive full training in all of our areas so prior knowledge or experience of in working in any these areas is not essential. Please ensure, as part of your application you explain how your skills and experience match our person specification. We hold full UKAS Accreditation and staff are required to adhere to strict policies and procedures. We warmly welcome visits to our department so we can show you what a difference we make! About us In addition to the above summary you need to familiarize yourself with full Job Description and Person Specification documents attached to this advert. "}