Bowel Cancer Screening Administrator and Helpline Operative (BCSP) inNottingham inNottingham PUBLISHED WED 13 NOV 2024

Band 3: £24,071 to £25,674 a year per annum PERMANENT GOOD SALARY

CANCER EMPATHY NHS

Nottingham University Hospitals NHS Trusts rXFTXuw5

Impactful Work, The role directly contributes to saving lives by detecting bowel cancer early, significantly increasing detection rates in the area.

Variety and Skill Development, The position allows you to work across three different areas (Administration, Helpline, and Laboratory), providing diverse experiences and opportunities to develop new skills.

Team Environment, You will be part of a enthusiastic and motivated team that shares a common goal of making a difference through the screening program.

Public Engagement, The role involves speaking directly with the public, providing advice and reassurance, which can be personally rewarding and fulfilling.

Comprehensive Training, Full training is provided, ensuring that prior knowledge or experience is not necessary, making it accessible for a variety of candidates.

National Program, Working within a national program that invites over 1 million people annually offers a sense of pride and connection to a larger health initiative.

Positive Feedback, Individuals often get back in touch to express gratitude for the support and information provided, making the role rewarding on a personal level.

The Nottingham University Hospitals NHS Trust is seeking enthusiastic and motivated individuals for the role of Bowel Cancer Screening Administrator and Helpline Operative (BCSP) at Queen's Medical Centre (QMC). This position plays a crucial role in the national Bowel Cancer Screening Programme, which invites individuals aged 50-74 to participate in screenings, aiming to significantly increase early detection rates of bowel issues and cancers. The role involves diverse responsibilities across three areas: administrative tasks such as booking clinic appointments and sending out test kits, providing support and information via a national helpline, and assisting with laboratory practices regarding sample handling.

Candidates will receive comprehensive training, making prior experience in the specific areas non-essential, although strong communication skills, empathy, and the ability to handle potentially distressing situations are essential. The role is both impactful and rewarding, directly contributing to saving lives through effective screening processes. The Trust encourages candidates to reflect on their relevant skills and experiences in their applications.

We are looking to recruit, enthusiastic and highly motivated individuals to join our fantastic team saving lives through the screening programme.As a Screening Administrator and Helpline Operative, (SAHO), you will be working as part of a large team for the Bowel Cancer Screening Programme (BCSP) based at QMC. The BCSP is a National Programme which currently invites people aged 54 - 74 year olds to take part in screening. Our Hub invites over 1 million people each year across the East Midlands and East of England to take part. We are currently widening the screening age to invite ALL those aged 50 - 52 by 2025, and we also provide a symptomatic service to GPs across local regions.

This is an exciting role with a lot of variety. You will be working across three different areas, all within our one department at QMC, where you will have the chance to develop skills that may be new to you. Your work in the Programme helps detect bowel problems and early cancers, because of this, we're significantly increasing the detection rates in our area. The work you do saves lives. In fact, people often get back in touch to thank us for the work we do.

If you're passionate about working as part of team that strives to make a difference nationally, we want to hear from you.

You will have the opportunity to work across 3 areas throughout the week. These include:Administration - duties including booking clinic appointments, sending out letters and test kits.Helpline - speaking with the public on a national freephone helpline, giving advice and reassurance to questions and queries regarding the Programme.Laboratory - adhering to good laboratory practices, dealing with sample reception, logging and checking of samples returned to the Hub.Being able to confidently speak to members of the public and liaising with Screening Centres regarding clinic appointments is a requirement. Our staff must also be able to demonstrate empathy, compassion and deal with potentially distressing calls.You will receive full training in all of our areas so prior knowledge or experience of in working in any these areas is not essential. Please ensure, as part of your application you explain how your skills and experience match our person specification.

We hold full UKAS Accreditation and staff are required to adhere to strict policies and procedures.

We warmly welcome visits to our department so we can show you what a difference we make!

About us
In addition to the above summary you need to familiarize yourself with full Job Description and Person Specification documents attached to this advert.

More information related to this job opportunity, from jobsincare:

Here are 5 questions you could be asked if you apply for this job: Start practice interview... NEW!

1. Can you tell us a bit about yourself and what motivated you to apply for this role in the Bowel Cancer Screening Programme?

2. What do you understand about the Bowel Cancer Screening Programme and its importance in saving lives?

3. Describe your experience with administrative tasks such as booking appointments and managing correspondence. What tools or software have you used in previous roles?

4. Have you had any previous experience working on a helpline or in direct public-facing roles? How do you approach speaking with individuals who may be distressed or anxious?

5. Can you give an example of a time when you had to demonstrate empathy in a professional setting? How did it impact the situation?

See all questions

1. Can you tell us a bit about yourself and what motivated you to apply for this role in the Bowel Cancer Screening Programme?

2. What do you understand about the Bowel Cancer Screening Programme and its importance in saving lives?

3. Describe your experience with administrative tasks such as booking appointments and managing correspondence. What tools or software have you used in previous roles?

4. Have you had any previous experience working on a helpline or in direct public-facing roles? How do you approach speaking with individuals who may be distressed or anxious?

5. Can you give an example of a time when you had to demonstrate empathy in a professional setting? How did it impact the situation?

Start a practice interview... NEW!

More about the NHS

The National Health Service (NHS) is a cornerstone of healthcare in the United Kingdom, established in 1948 with the simple yet profound principle of providing healthcare to all citizens, free at the point of use. This revolutionary system aimed to ensure that access to medical services would not depend on an individual’s financial situation, a concept that has since become fundamental to British societal values. Learn more...

More about CANCER

Cancer remains one of the most significant health challenges in the United Kingdom, impacting millions of lives each year. According to Cancer Research UK, nearly one in two people in the UK will be diagnosed with cancer at some point in their lifetime, highlighting the pervasive nature of this disease. Learn more...

Useful skills for a Bowel Cancer Screening Administrator and Helpline Operative (BCSP): Click to view

More from Nottingham University Hospitals NHS Trusts

Eye Casualty ReceptionistinNottingham

Security Team Leader CCTV)inNOTTINGHAM

Associate PractitionerinNottingham

inNottingham

52.94382095336914 -1.1859525442123413 Nottingham

in Nottingham click to show distance

Click to enable the interactive map at this job's location

Locations are approximate. Learn more

What might it look like to work here?
Stand by, we'll show you...

This image is not representative. Learn more

Bowel Cancer Screening Administrator and Helpline Operative (BCSP) inNottingham inNottingham PUBLISHED WED 13 NOV 2024

Nottingham University Hospitals NHS Trusts rXFTXuw5

About us In addition to the above summary you need to familiarize yourself with full Job Description and Person Specification documents attached to this advert.

About us
In addition to the above summary you need to familiarize yourself with full Job Description and Person Specification documents attached to this advert.