Interview for Clinic Collection Assistant - Discover Great Care Jobs and Jobs In Care Today

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Clinic Collection Assistant • Pontyclun
Welsh Blood Service

Thank you for your interest in the position of Clinic Collection Assistant in Pontyclun with Welsh Blood Service.

This is a video practice interview and we use your computer's webcam & microphone device's camera phone's camera to record your answers.

We record your answers one at a time. The whole thing should take you less than five minutes.

Interview Progress What to expect Continue below

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First, we'll enable your camera & microphone and then ask you to record a short introduction about yourself, about 30 seconds long, to make sure your camera is working ok.

Then, we'll ask you to answer one or more questions of your choice from the list below:

1. Can you tell us a bit about yourself and why you are interested in working with the Welsh Blood Service? Can you tell us a bit about yourself and why you are interested in working with the Welsh Blood Service?

2. What do you understand about the role of a Clinic Collection Assistant within the context of blood donation? What do you understand about the role of a Clinic Collection Assistant within the context of blood donation?

3. Can you give an example of a time you provided excellent customer service? What did you do, and what was the outcome? Can you give an example of a time you provided excellent customer service? What did you do, and what was the outcome?

4. How would you approach welcoming a donor who appears nervous or apprehensive about giving blood? How would you approach welcoming a donor who appears nervous or apprehensive about giving blood?

5. This role requires performing venepuncture. Although training will be provided, how do you feel about learning new technical skills? This role requires performing venepuncture. Although training will be provided, how do you feel about learning new technical skills?

6. What experience do you have in maintaining records or managing patient information? What experience do you have in maintaining records or managing patient information?

7. Describe a situation where you had to work as part of a team. What role did you play, and how did the team perform? Describe a situation where you had to work as part of a team. What role did you play, and how did the team perform?

8. How do you handle conflicts or disagreements within a team environment? How do you handle conflicts or disagreements within a team environment?

9. The role requires varying work hours, including weekends and Bank Holidays. How comfortable are you with that, and how do you manage your work-life balance? The role requires varying work hours, including weekends and Bank Holidays. How comfortable are you with that, and how do you manage your work-life balance?

10. Can you give an example of a time when you had to adapt quickly to a change in a work environment or procedure? Can you give an example of a time when you had to adapt quickly to a change in a work environment or procedure?

11. Why do you think adherence to clinical and quality standards is important in this role? Why do you think adherence to clinical and quality standards is important in this role?

12. How would you ensure that donor safety is prioritised during the blood donation process? How would you ensure that donor safety is prioritised during the blood donation process?

13. Can you speak Welsh? If so, could you provide an example of how this language skill could enhance your ability to engage with donors? Can you speak Welsh? If so, could you provide an example of how this language skill could enhance your ability to engage with donors?

14. How do you ensure clear and effective communication with both colleagues and donors? How do you ensure clear and effective communication with both colleagues and donors?

15. What motivates you to be part of an organisation that facilitates life-saving donations? What motivates you to be part of an organisation that facilitates life-saving donations?

16. How can you contribute to creating a caring environment for donors? How can you contribute to creating a caring environment for donors?

17. Do you have any questions about the role or the Welsh Blood Service? Do you have any questions about the role or the Welsh Blood Service?

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2. What do you understand about the role of a Clinic Collection Assistant within the context of blood donation?

quegHiuX General Questions

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Interview Summary
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Role: Clinic Collection Assistant in Pontyclun

Interviewed on Wednesday 23 April 2025 at 16:57.

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{"interviewQueryText":"What are some good interview questions in British English for the job description below?\n\n-------------------------------------------\n\nClinic Collection Assistant with Welsh Blood Service in Pontyclun\n\n The Welsh Blood Service (WBS) provides blood products to NHS Hospitals across Wales and is currently recruiting a full time Clinic Collection Assistant.From the members of the public who make incredible, life-saving donations to the dedicated members of our team who make it happen - people are essential to the service we provide. You could help us change lives. The role is diverse and will include , welcoming donors, testing donors to see if they are able to give blood on that day, taking blood, maintaining records and offering basic clinical advice and aftercare. You will also be loading/unloading and assembling mobile donation equipment. You will need to be comfortable with the sight of blood. We will give you all the technical training you need to perform venepuncture (using needles to take blood), so you don't need a medical background. However, you will need to demonstrate excellent customer service skills and have a friendly and flexible approach which will make donors feel welcome at ease and valued.Work hours are varied and include long days, Bank Holiday and weekend working. This post is fixed term until 30/09/208 due to meet the needs of the service. The role will deliver both excellent customer service and direct care to donors throughout the blood donation process. You will be working as part of a multi-skilled team committed to creating a caring environment and excellent customer service experience whilst identifying and meeting the expectation of individual donors so that blood components are donated safely and donors are encouraged to return. This will include delivering high standards in customer service, performing venepuncture and driving duties. Working to agreed clinical and quality standards and procedures to safeguard donor and patient safety. It will be the requirement of the post holder to develop skills in the areas of venepuncture, donor screening, meeting and greeting, appointment management and reconciliation in addition to core skills. The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply. About us You will be able to find a full Job Description and Person Specification attached within the supporting documents or please click Apply now to view in Trac. "}