2. What do you know about our surgery and the services we provide?
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Practice Interview
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Practice Interview
Operational Administrator • Plymouth
Knowle House Surgery
Thank you for your interest in the position of Operational Administrator
in Plymouth
with Knowle House Surgery.
Knowle House Surgery
This is a video practice interview and we use your
computer's webcam & microphone device's camera phone's camera
to record your answers.
We record your answers one at a time. The whole thing should take you less than five minutes.
We record your answers one at a time. The whole thing should take you less than five minutes.
Interview Progress What to expect
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Then, we'll ask you to answer one or more questions of your choice from the list below:
You can answer as many of these questions as you want.
Good luck!
1. Can you tell us a bit about yourself and what attracted you to this position at Knowle House Surgery? Can you tell us a bit about yourself and what attracted you to this position at Knowle House Surgery?
2. What do you know about our surgery and the services we provide? What do you know about our surgery and the services we provide?
3. How do you prioritise tasks when you have multiple responsibilities to manage? How do you prioritise tasks when you have multiple responsibilities to manage?
4. Describe a time when you had to deal with a difficult patient or customer. How did you handle the situation? Describe a time when you had to deal with a difficult patient or customer. How did you handle the situation?
5. How do you ensure clear and effective communication with patients and team members? How do you ensure clear and effective communication with patients and team members?
6. Can you provide an example of a situation where you had to explain a complex procedure to someone? How did you go about it? Can you provide an example of a situation where you had to explain a complex procedure to someone? How did you go about it?
7. This role requires attention to detail. Can you share an experience where your attention to detail made a significant difference in your work? This role requires attention to detail. Can you share an experience where your attention to detail made a significant difference in your work?
8. How do you ensure accuracy when entering patient details into a system? How do you ensure accuracy when entering patient details into a system?
9. How do you contribute to a positive team environment, especially in a healthcare setting? How do you contribute to a positive team environment, especially in a healthcare setting?
10. Can you describe a situation where you had to collaborate with colleagues to solve a problem or improve a process? Can you describe a situation where you had to collaborate with colleagues to solve a problem or improve a process?
11. What experience do you have with clinical systems, such as SystmOne, or similar software? What experience do you have with clinical systems, such as SystmOne, or similar software?
12. Have you worked in a healthcare setting before? If so, what specific tasks and responsibilities did you have? Have you worked in a healthcare setting before? If so, what specific tasks and responsibilities did you have?
13. Can you explain your understanding of data confidentiality and its importance in a healthcare setting? Can you explain your understanding of data confidentiality and its importance in a healthcare setting?
14. How would you handle a situation where a patient needed to be registered but there was confusion about the necessary paperwork? How would you handle a situation where a patient needed to be registered but there was confusion about the necessary paperwork?
15. This role may involve attending training sessions outside of regular hours. How do you feel about committing to that kind of flexibility? This role may involve attending training sessions outside of regular hours. How do you feel about committing to that kind of flexibility?
16. Describe a time when you had to adapt to a significant change at work. How did you cope with it? Describe a time when you had to adapt to a significant change at work. How did you cope with it?
17. What do you believe sets you apart from other candidates for this role? What do you believe sets you apart from other candidates for this role?
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{"interviewQueryText":"What are some good interview questions in British English for the job description below?\n\n-------------------------------------------\n\nOperational Administrator with Knowle House Surgery in Plymouth\n\n A great opportunity to work in an innovative GP practice has arisen. We provide primary care to around 13500 patients. We are looking for an enthusiastic, flexible and well-motivated individual to work within the practice team as an Operational Administrator. This is a mixed role between reception and administrator work.Attention to detail would be a distinct advantage along with good customer service skills and experience of working within a team. The hours are Mondays and Wednesdays, 07:30 - 18:30, 22 hours per week. We pride ourselves on being a strong and empathetic team and it is important that you have the personality to fit in with this ethos. Covering front desk where you will help and support patients with their appointments and queries. Supporting the triage Dr with online consultations. Document workflow which will entail sorting the daily post and scanning the letters into the system where you will then process these within our clinical system. Patient registrations as they come into the surgery. About us Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice. Deal with all general enquiries, explain procedures and make new and follow-up appointments. Communicate test results using taught skills and ensuring accuracy. Be aware of your surroundings and of the patients in the waiting room. Be aware of which doctors and nurses are currently working in the building and whether they have arrived for their clinics. Observe clinics running late and advice patients waiting and offer apologies. Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed. Make telephone calls as required. Keep your working environment clean, tidy and free from clutter at all times. Ensure that you provide an efficient, professional and detailed handover to the member of staff taking over from you before you leave your duty. Enter requests for home visits onto the home visit screen on SystmOne ensuring careful recording of all relevant details and where necessary refer to Duty Doctor. Participate on a daily basis in task management and results tasks, ensuring that tasks are kept up to date at all times. Actively participate in Practice Training to ensure you provide a high level of service for the practice. This may mean you need to attend a training session outside of your normal working hours. You will be expected to do this to ensure that the safety of patients and the Practices adherence to the NHS Contract is achieved. Advise patients of relevant charges for private (non General Medical Services) services, accept payment and issue receipts for same. Enter patient information on to the computer as required and as appropriate and within the correct time frame for safety of receipt of the information. Undertake any other additional duties appropriate to the post as requested by the Partners, the Operations Supervisor or the Practice Manager. "}