Operational Administrator inPlymouth inPlymouth PUBLISHED
TUE 10 DEC 2024
PERMANENT NHS
Knowle House Surgery rJWUulxq
Opportunity to work in a supportive and empathetic team environment, fostering collaboration and teamwork.
Role includes a mix of reception and administrative duties, providing variety in daily tasks and responsibilities.
Engagement with diverse groups of patients, enhancing customer service skills and community interaction.
Set, predictable hours (Mondays and Wednesdays, 07:30 - 18:30) allowing for a better work-life balance.
Contributing to the efficient operation of a vibrant GP practice serving a substantial patient base of around 13,500.
Ongoing training and development opportunities to enhance professional growth and ensure high-quality service delivery.
Knowle House Surgery in Plymouth is seeking an enthusiastic and motivated Operational Administrator to join their innovative GP practice, serving approximately 13,500 patients. This hybrid role includes responsibilities in both reception and administrative tasks, such as supporting patients with appointments, managing online consultations for the triage doctor, and processing daily correspondence through their clinical system. The position requires a keen attention to detail, good customer service skills, and the ability to work collaboratively within a team.
The role entails working part-time on Mondays and Wednesdays from 07:30 to 18:30, totaling 22 hours per week. Key responsibilities include handling general inquiries, explaining procedures, managing patient registrations, communicating test results accurately, and maintaining a clean work environment. The successful candidate will also participate in practice training and be involved in various administrative tasks to ensure the efficient running of the practice, with an emphasis on patient safety and adherence to NHS protocols.
The role entails working part-time on Mondays and Wednesdays from 07:30 to 18:30, totaling 22 hours per week. Key responsibilities include handling general inquiries, explaining procedures, managing patient registrations, communicating test results accurately, and maintaining a clean work environment. The successful candidate will also participate in practice training and be involved in various administrative tasks to ensure the efficient running of the practice, with an emphasis on patient safety and adherence to NHS protocols.
A great opportunity to work in an innovative GP practice has arisen. We provide primary care to around 13500 patients.
We are looking for an enthusiastic, flexible and well-motivated individual to work within the practice team as an Operational Administrator. This is a mixed role between reception and administrator work.Attention to detail would be a distinct advantage along with good customer service skills and experience of working within a team.
The hours are Mondays and Wednesdays, 07:30 - 18:30, 22 hours per week.
We pride ourselves on being a strong and empathetic team and it is important that you have the personality to fit in with this ethos.
Covering front desk where you will help and support patients with their appointments and queries.
Supporting the triage Dr with online consultations.
Document workflow which will entail sorting the daily post and scanning the letters into the system where you will then process these within our clinical system.
Patient registrations as they come into the surgery.
About us
- Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice.
- Deal with all general enquiries, explain procedures and make new and follow-up appointments.
- Communicate test results using taught skills and ensuring accuracy.
- Be aware of your surroundings and of the patients in the waiting room. Be aware of which doctors and nurses are currently working in the building and whether they have arrived for their clinics. Observe clinics running late and advice patients waiting and offer apologies.
- Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.
- Make telephone calls as required. Keep your working environment clean, tidy and free from clutter at all times.
- Ensure that you provide an efficient, professional and detailed handover to the member of staff taking over from you before you leave your duty.
- Enter requests for home visits onto the home visit screen on SystmOne ensuring careful recording of all relevant details and where necessary refer to Duty Doctor.
- Participate on a daily basis in task management and results tasks, ensuring that tasks are kept up to date at all times.
- Actively participate in Practice Training to ensure you provide a high level of service for the practice. This may mean you need to attend a training session outside of your normal working hours. You will be expected to do this to ensure that the safety of patients and the Practices adherence to the NHS Contract is achieved.
- Advise patients of relevant charges for private (non General Medical Services) services, accept payment and issue receipts for same.
- Enter patient information on to the computer as required and as appropriate and within the correct time frame for safety of receipt of the information.
- Undertake any other additional duties appropriate to the post as requested by the Partners, the Operations Supervisor or the Practice Manager.
More information related to this job opportunity, from jobsincare:
Here are 5 questions you could be
asked
if you apply for this job:
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1. Can you tell us a bit about yourself and what attracted you to this position at Knowle House Surgery?
2. What do you know about our surgery and the services we provide?
3. How do you prioritise tasks when you have multiple responsibilities to manage?
4. Describe a time when you had to deal with a difficult patient or customer. How did you handle the situation?
5. How do you ensure clear and effective communication with patients and team members?
1. Can you tell us a bit about yourself and what attracted you to this position at Knowle House Surgery?
2. What do you know about our surgery and the services we provide?
3. How do you prioritise tasks when you have multiple responsibilities to manage?
4. Describe a time when you had to deal with a difficult patient or customer. How did you handle the situation?
5. How do you ensure clear and effective communication with patients and team members?
More about the NHS
The National Health Service (NHS) is a cornerstone of healthcare in the United Kingdom, established in 1948 with the simple yet profound principle of providing healthcare to all citizens, free at the point of use. This revolutionary system aimed to ensure that access to medical services would not depend on an individual’s financial situation, a concept that has since become fundamental to British societal values. Learn more...